• Executive – Technical Support (SGMY)

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    Job Description
    The Responsibilities of the Role:
    • Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required.
    • Escalate intricate issues or complaints to higher-level support or supervisors as needed.
    • Develop and retain a profound understanding of the company's products, services, and policies.
    • Aid customers in product usage and troubleshoot any related issues.
    • Accurately document customer interactions in the company's database or CRM system.
    • Uphold high-quality service standards to ensure and enhance customer satisfaction.


    Skill Requirements:
    • Minimum Diploma in any field (preferably in IT).
    • Minimum 1 years’ experience in the call centre industry, a similar role is an advantage.
    • Working experience in any technical related fields is an added advantage.
    • Excellent command of spoken and written Bahasa Malaysia/English.
    • Fresh graduates fluent in Mandarin are encouraged to apply.
    • Possess initiative, able to work independently and as a team.
    • Ability to work in a challenging environment.
    • Contact Centre Operating Days: 9:30am - 5:30pm (Monday - Friday), 9:30am - 12:30pm (Saturday).
    • This position is open to locals only.


    The Package :
    • Attractive Salary for Bahasa Malaysia and English (RM 2800.00).
    • Attractive Salary for Bahasa Malaysia, English and Mandarin (RM 3000.00).
    • Performance related bonus for confirmed staff.
    • Annual Leave 15 days.
    • Medical Leave 14 days.
    • Medical and hospitalization coverage.


    Experience Required :
    • Associate


    Location :
    • Kuala Lumpur, WP, Malaysia.


    Employment Type :
    • Full Time.