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Specialist - Quality and Customer Experience

Specialist - Quality and Customer Experience
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Job Description
The Responsibilities of the Role:
  • The analysts shall assist in the development of the Arion and Al tools to give Customer Support a firm base in relation to quality.
  • The analysts shall be daily moderators of automated learning.
  • Conduct investigations as and when required.
  • Utilize software to notify Operations so there is compliance with quality standards and procedures.
  • Create and enable a structure for real-time quality feedback.
  • Continue the development and enhancement of the supervised learning machine and user interface.
  • Facilitate the change from random scoring to targeted actions.
  • Detecting and repairing broken customer journeys.
  • Provide Customer Support with actionable insights.
Skill Requirements:
  • Degree or an equivalent professional qualification.
  • Good command of spoken and written English. Hindi/Telugu is an added advantage.
  • Excellent knowledge of ICT products and services, including computer hardware, electronics, software, and basic networking.
  • Minimum 1 year of experience in similar capacity.
  • Demonstrates good people skills and teamwork qualities that foster a constructive working relationship and a friendly environment.
The Package :
  • Attractive Salary.
  • Performance Related Allowance on a quarterly basis.
  • 15 days Annual Leave.
  • 14 days Medical Leave.
  • Medical and hospitalization insurance coverage.
Experience Required :
  • Entry Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

About Us
  • Scicom (MSC) Bhd is a leading Malaysian technology and Business Process Outsourcing (BPO) company, bringing the power of the world's emerging technologies to companies all over the world.
  • Contact Us
    • hr.recruitment@scicom.com.my
    • 25th Floor, Menara TA One, 22, Jalan P. Ramlee, 50250 Kuala Lumpur, Malaysia
    • +(60) 3 21621088
    • Monday-Friday 9.00am-5.30pm
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