• Executive - Customer Care Resolution Owner (English, Mandarin and Cantonese Language Support)

    SHARE


    Job Description
    The Responsibilities of the Role:
    • The analysts shall assist in the development of the Arion and Al tools to give Customer Support a firm base in relation to quality.
    • The analysts shall be daily moderators of automated learning.
    • Conduct investigations as and when required.
    • Utilize software to notify Operations so there is compliance with quality standards and procedures.
    • Create and enable a structure for real-time quality feedback.
    • Continue the development and enhancement of the supervised learning machine and user interface.
    • Facilitate the change from random scoring to targeted actions.
    • Detecting and repairing broken customer journeys.
    • Provide Customer Support with actionable insights.


    Skill Requirements:
    • Degree or an equivalent professional qualification.
    • Good command of spoken and written English. Hindi/Telugu is an added advantage.
    • Excellent knowledge of ICT products and services, including computer hardware, electronics, software, and basic networking.
    • Minimum 1 year of experience in similar capacity.
    • Demonstrates good people skills and teamwork qualities that foster a constructive working relationship and a friendly environment.


    The Package :
    • Attractive Salary.
    • Performance Related Allowance on a quarterly basis.
    • 15 days Annual Leave.
    • 14 days Medical Leave.
    • Medical and hospitalization insurance coverage.


    Experience Required :
    • Associate/li>


    Location :
    • Kuala Lumpur, WP, Malaysia.


    Employment Type :
    • Full Time.