Summary of Specialist - Team Leader Customer Experience (Hindi Language Support)

Supervise and coordinate the activities of the operations team to ensure efficient workflow.

Monitor daily operations to ensure compliance with quality, and productivity standards.

Identify the gap and resolve operational challenges, ensuring the continuous improvement of processes.

Oversee inventory control, resource allocation, and the maintenance of equipment.

Customer relationship management.

Lead, mentor, and develop customer service.

Set performance goals for the team, conduct regular evaluations, and provide feedback.

Foster a positive and productive work environment, promoting teamwork and accountability.

Maintain a strong understanding of customer needs and expectations to improve service delivery.

Analyze key performance indicators (KPIs) to track progress and identify areas for improvement.

Prepare and present reports on operational performance, including metrics on productivity and quality.

Implement corrective actions as needed to ensure the achievement of targets.

Drive continuous improvement initiatives to enhance efficiency and reduce costs.

Collaborate with other departments to streamline processes and enhance cross-functional operations.

Lead or participate in projects focused on process optimization, automation, and cost savings.