Specialist - Team Leader Customer Experience (Hindi Language Support)

Job Description

The Responsibilities of the Role:

• Supervise and coordinate the activities of the operations team to ensure efficient workflow.
• Monitor daily operations to ensure compliance with quality, and productivity standards.
• Identify the gap and resolve operational challenges, ensuring the continuous improvement of processes.
• Oversee inventory control, resource allocation, and the maintenance of equipment.
• Customer relationship management.
• Lead, mentor, and develop customer service.
• Set performance goals for the team, conduct regular evaluations, and provide feedback.
• Foster a positive and productive work environment, promoting teamwork and accountability.
• Maintain a strong understanding of customer needs and expectations to improve service delivery.
• Analyze key performance indicators (KPIs) to track progress and identify areas for improvement.
• Prepare and present reports on operational performance, including metrics on productivity and quality.
• Implement corrective actions as needed to ensure the achievement of targets.
• Drive continuous improvement initiatives to enhance efficiency and reduce costs.
• Collaborate with other departments to streamline processes and enhance cross-functional operations.
• Lead or participate in projects focused on process optimization, automation, and cost savings.

Skill Requirements:

• Bachelor’s degree in business, Operations Management, or a related field (preferred).
• Ability to speak Hindi and any other major language in India
• Detail-oriented, excellent analytical and numerical skills.
• Able to work effectively with minimal supervision.
• Ability to evaluate and enhance operational procedures.
• Excellent people management and organizational skills.
• Excellent problem-solving and time-management skills.

The Package :

• Attractive Basic Salary.
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Mid-Senior Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.