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Job Description

The Responsibilities of the Role:

• Works with end business users to develop, code, and launch complex cross channel CRM marketing campaigns.
• Translates end-user-stated business objectives into actionable solutions and understands end-user communication needs and data streams.
• Designs and documents solutions to leverage automation, dynamic content, data-driven segmentation and other sophisticated Salesforce Marketing Cloud capabilities.
• Works with the customer to understand key campaign parameters and requirements.
• Works with other members of the Engagement Services team to provide best practice recommendations to customers.
• Design and document solutions that leverage automation, dynamic content, data-driven segmentation and other sophisticated Salesforce Data Cloud & Marketing Cloud capabilities to maximize customer success.
• Leverage a foundational understanding of data modelling to determine data flow and transformations necessary to import and transform data necessary to run journeys.
• Create automation for file/data import, audience segmentation, and journey kick-offs leveraging automation activities including but not limited to: SQL Queries, File Transfers, Import Files, Data Extracts, Verifications, Send Email, Send SMS.
• Develop SQL code necessary to import and transform data requiring use of Data Extensions and SFTP connectors.
• Create and leverage hand-written AMPscript in order to personalize emails and add dynamic content to said emails.
• Identify and define Journey entry sources and decision splits in any given journey with Data Extensions, Lists (or Audiences), Salesforce Data, API, Events.
• Create HTML based emails handling requirements and issues from various different email service providers (eg. Gmail, Outlook, etc).
• Work independently under direction in order to ensure customer success.

Skill Requirements:

• Excellent command of spoken & written English and Mandarin is added advantage.
• Good multitasking ability.
• Excellent computer knowledge: MS Office including MS Outlook and surfing the internet for information or research.
• Excellent presentation and communication skills.
• Fast typing skills (minimum 35 words per minute).
• Preferably with contact center background.
• Project coordination and resource planning skills.
• Excellent problem-solving and decision-making abilities.
• Speak with good pace, articulate and have clear pronunciation.
• Must have 5 years of experience on the SFMC platform in email, SMS, and push notifications.
• Must have 1 years of experience in setting up Salesforce Data Cloud or comparable Customer Data Platform.
• Other Marketing Automation platform experience is a plus.
• Must have one Certification: Marketing Cloud Admin, Marketing Cloud Consultant, Certified Email Specialist.

The Package :

• Attractive Salary (RM6,250 – RM12,500).
• Mandarin is an added advantage.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Mid-Senior Level

Location :

• Bangsar South, Kuala Lumpur.

Employment Type :

• Full Time.