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Job Description

The Responsibilities of the Role:

• The Service Manager will serve as the primary point of contact with the Authority, overseeing all service management activities and providing ongoing business and technical assistance.
• This role includes resource planning, schedule management, task delegation, and ensuring alignment with Authority project deliverables.
• The Service Manager must also be adept at managing Azure cloud environments and resolving infrastructure issues in line with business requirements.

The Service Manager shall perform the following duties:

• Creating resource plans, including setting targets for milestones, adhering to deadlines and allocating resources according to the Authority project schedule.
• Delegating the tasks within the work scope to the Service Team members.
• Making effective decisions to assist the Service Team to perform the tasks and monitoring the task progress.
• Adjusting schedules and targets align with the Authority project schedule.
• Schedule the Monthly review meeting with the Authority before 10th of each upcoming service month.

Skill Requirements:

• Excellent command of spoken & written English and Mandarin is added advantage.
• Good multitasking ability.
• Excellent computer knowledge: MS Office including MS Outlook and surfing the internet for information/research.
• Excellent presentation and communication skills.
• Fast typing skills (minimum 35 words per minute).
• Preferably with contact center background.
• Project coordination and resource planning skills.
• Excellent problem-solving and decision-making abilities.
• Speak with good pace, articulate and have clear pronunciation.
• At least 3 years related hands-on experience.
• Strong understanding of Azure cloud infrastructure (e.g., Azure Virtual Machines, Azure Active Directory, Azure App Services).
• Proficiency with hybrid environments integrating Windows Server and Azure.
• Degree, or an equivalent professional qualification in any principle.

The Package :

• Attractive Salary (RM6,250 – RM10,800).
• Mandarin is an added advantage.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Bangsar South, Kuala Lumpur.

Employment Type :

• Full Time.