Executive Console Support - English and Cantonese Language Support
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Job Description
The Responsibilities of the Role:
- Perform L1 SMC monitoring for System (Linux/Windows/WebLogic/Database/Storage/Network) or Application’s production servers.
- Perform first level troubleshooting for the required System or Applications to ensure the incident is resolved.
- Resolve/Close the Incident ticket by updating the relevant information upon successful troubleshooting.
- Assign Incident Ticket to L2/L3/L4 relevant support when Level 1 troubleshooting is failed.
- Assist or participate in any activities that been assigned by Shift Leader.
- Assist Change Manager to perform simple change execution on the change ticket.
- Perform batch scheduling monitoring, update, rerun and report.
- Perform backup monitoring, update, rerun and report.
- Perform daily health check across all Monitoring tools and report to Tools Administrator for any issues.
- Prepare daily, weekly, monthly, ad hoc report for management review.
- Willing to work on shift rotations and standby.
Skill Requirements:
- System Monitoring Tools: SolarWinds, Nagios XI, Dynatrace, ScienceLogic, BMC Patrol, IBM BigFix.
- Operating Systems: Basic knowledge of Linux, Windows, WebLogic.
- Incident Management Tools: ServiceNow, Helix, BMC Remedy.
- Batch Scheduling Tools: Control-M or equivalent.
- Backup Tools: Veeam, Veritas, VMware backup solutions.
- Basic Networking: LAN, WAN, IP addressing, and basic Wi-Fi troubleshooting.
- Storage & Hardware Basics: RAID, disk usage, memory, CPU, BIOS.
- Strong command of spoken & written English, Cantonese, and Mandarin.
- Good multitasking and time management skills.
- Excellent computer literacy: MS Office, Outlook, and internet research.
- Fast and accurate typing skills (minimum 35 words per minute).
- Strong analytical and problem-solving skills.
- Clear communication with good pace, articulation, and pronunciation.
- Team-oriented with a proactive and customer-focused mindset.
Experience :
- Minimum 2-3 years of experience in the IT Field.
- Experience in tools used for System and Application monitoring (e.g. SiteScope, Whatsup Gold, SolarWinds, ScienceLogic, Helix/ServiceNow ITSM, Quest Fog light, Dynatrace, Nagios XI, BMC Patrol (True Sight) and IBM BigFix) will be an added advantage.
- Experience in backup system (Veeam, veritas, VMware, etc.) will be added advantage.
- Experience in System (Linux/Windows/WebLogic/Database/Storage/Network) will be an added advantage.
- Experience in Control-M for batch scheduling or any equivalent tool on batch scheduling, monitoring of jobs will be an added advantage.
- Diploma/ Degree holder in Computer Engineering/Information Technology or related disciplines.
The Package :
- Attractive Salary (RM3,500 – RM4,000)
- Mobile Allowances: RM150.
- Shift allowances: 25/day - Day Shift, 35/day Night Shift
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Bangsar South.
Employment Type :
- Full Time.