• Executive Console Support - English and Cantonese Language Support

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    Job Description
    The Responsibilities of the Role:
    • Perform L1 SMC monitoring for System (Linux/Windows/WebLogic/Database/Storage/Network) or Application’s production servers.
    • Perform first level troubleshooting for the required System or Applications to ensure the incident is resolved.
    • Resolve/Close the Incident ticket by updating the relevant information upon successful troubleshooting.
    • Assign Incident Ticket to L2/L3/L4 relevant support when Level 1 troubleshooting is failed.
    • Assist or participate in any activities that been assigned by Shift Leader.
    • Assist Change Manager to perform simple change execution on the change ticket.
    • Perform batch scheduling monitoring, update, rerun and report.
    • Perform backup monitoring, update, rerun and report.
    • Perform daily health check across all Monitoring tools and report to Tools Administrator for any issues.
    • Prepare daily, weekly, monthly, ad hoc report for management review.
    • Willing to work on shift rotations and standby.


    Skill Requirements:
    • System Monitoring Tools: SolarWinds, Nagios XI, Dynatrace, ScienceLogic, BMC Patrol, IBM BigFix.
    • Operating Systems: Basic knowledge of Linux, Windows, WebLogic.
    • Incident Management Tools: ServiceNow, Helix, BMC Remedy.
    • Batch Scheduling Tools: Control-M or equivalent.
    • Backup Tools: Veeam, Veritas, VMware backup solutions.
    • Basic Networking: LAN, WAN, IP addressing, and basic Wi-Fi troubleshooting.
    • Storage & Hardware Basics: RAID, disk usage, memory, CPU, BIOS.
    • Strong command of spoken & written English, Cantonese, and Mandarin.
    • Good multitasking and time management skills.
    • Excellent computer literacy: MS Office, Outlook, and internet research.
    • Fast and accurate typing skills (minimum 35 words per minute).
    • Strong analytical and problem-solving skills.
    • Clear communication with good pace, articulation, and pronunciation.
    • Team-oriented with a proactive and customer-focused mindset.


    Experience :
    • Minimum 2-3 years of experience in the IT Field.
    • Experience in tools used for System and Application monitoring (e.g. SiteScope, Whatsup Gold, SolarWinds, ScienceLogic, Helix/ServiceNow ITSM, Quest Fog light, Dynatrace, Nagios XI, BMC Patrol (True Sight) and IBM BigFix) will be an added advantage.
    • Experience in backup system (Veeam, veritas, VMware, etc.) will be added advantage.
    • Experience in System (Linux/Windows/WebLogic/Database/Storage/Network) will be an added advantage.
    • Experience in Control-M for batch scheduling or any equivalent tool on batch scheduling, monitoring of jobs will be an added advantage.
    • Diploma/ Degree holder in Computer Engineering/Information Technology or related disciplines.


    The Package :
    • Attractive Salary (RM3,500 – RM4,000)
    • Mobile Allowances: RM150.
    • Shift allowances: 25/day - Day Shift, 35/day Night Shift
    • Annual Leave 15 days.
    • Medical Leave 14 days.
    • Medical and hospitalization coverage.


    Experience Required :
    • Entry Level


    Location :
    • Bangsar South.


    Employment Type :
    • Full Time.