Job info

SHARE

Job Description

The Responsibilities of the Role:

• Expert knowledge in Change management process, procedures and standard operating work.
• Own and conduct change management plan for project/activities, evaluate change impact to the project, identify change risk, to ensure change process adhere to the policy and change activities are completed accordingly with change procedures.
• Identify areas of improvement in change process when change fails to complete within change windows.
• Analyze, track, record, report and update regularly on change tickets.
• Work with internal team to identify potential process, monitoring, resolution to improve on change management.
• Intermediate level of knowledge on Microsoft Office (Excel, PowerPoint and Word).
• Intermediate level of experience in using BMC Helix ITSM (ticketing tools) or equivalent ITSM tools (example: ServiceNow, OpenText, etc).
• Excellent communications skill in Cantonese, English, Mandarin.
• Demonstrated leadership in managing work quality, driving productivity improvements, making sound decisions with accountability, and maintaining strong customer focus.
• Proven ability to build and influence relationships through integrity, open communication, teamwork, negotiation, and collaboration with staff, customers, vendors, and stakeholders.
• Skilled in preparing customer reports, ensuring ISO-compliant documentation, and supporting audit, compliance, and assurance activities.
• Flexible and reliable in working shifts or on-call in a 24/7 operational environment.

Skill Requirements:

• Experience in ITSM tools (BMC Helix) or any equivalent ITSM tools in the market will be an added advantage.
• Experience in Infrastructure, Security and Application IT domains.
• Good problem-solving skills, background analytics, proactive attitude and focus on excellent customer service/support.
• Driven and able to multi-task, strong time management skills and strong team player.
• Required Language(s): English and Cantonese (Speaking is a must).
• Willing to work on shift rotations and standby.
• 3-4 years of experience in Problem management.
• Diploma/ Degree holder in Computer Engineering/Information Technology or related disciplines.
• Desired Certifications: ITIL foundation v4, ITIL specialist v4 certification.

The Package :

• Attractive Salary (RM4,000 – RM5,000).
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate/li>

Location :

• Bangsar South.

Employment Type :

• Full Time.