• Change Management Specialist - English and Cantonese Language Support

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    Job Description
    The Responsibilities of the Role:
    • Expert knowledge in Change management process, procedures and standard operating work.
    • Own and conduct change management plan for project/activities, evaluate change impact to the project, identify change risk, to ensure change process adhere to the policy and change activities are completed accordingly with change procedures.
    • Identify areas of improvement in change process when change fails to complete within change windows.
    • Analyze, track, record, report and update regularly on change tickets.
    • Work with internal team to identify potential process, monitoring, resolution to improve on change management.
    • Intermediate level of knowledge on Microsoft Office (Excel, PowerPoint and Word).
    • Intermediate level of experience in using BMC Helix ITSM (ticketing tools) or equivalent ITSM tools (example: ServiceNow, OpenText, etc).
    • Excellent communications skill in Cantonese, English, Mandarin.
    • Demonstrated leadership in managing work quality, driving productivity improvements, making sound decisions with accountability, and maintaining strong customer focus.
    • Proven ability to build and influence relationships through integrity, open communication, teamwork, negotiation, and collaboration with staff, customers, vendors, and stakeholders.
    • Skilled in preparing customer reports, ensuring ISO-compliant documentation, and supporting audit, compliance, and assurance activities.
    • Flexible and reliable in working shifts or on-call in a 24/7 operational environment.


    Skill Requirements:
    • Experience in ITSM tools (BMC Helix) or any equivalent ITSM tools in the market will be an added advantage.
    • Experience in Infrastructure, Security and Application IT domains.
    • Good problem-solving skills, background analytics, proactive attitude and focus on excellent customer service/support.
    • Driven and able to multi-task, strong time management skills and strong team player.
    • Required Language(s): English and Cantonese (Speaking is a must).
    • Willing to work on shift rotations and standby.
    • 3-4 years of experience in Problem management.
    • Diploma/ Degree holder in Computer Engineering/Information Technology or related disciplines.
    • Desired Certifications: ITIL foundation v4, ITIL specialist v4 certification.


    The Package :
    • Attractive Salary (RM4,000 – RM5,000).
    • Annual Leave 15 days.
    • Medical Leave 14 days.
    • Medical and hospitalization coverage.


    Experience Required :
    • Associate


    Location :
    • Bangsar South


    Employment Type :
    • Full Time.