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Job Description

The Responsibilities of the Role:

• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot hardware and software issues for end users (on-site or remote).
• Provide support for Windows/Mac OS, Microsoft Office suite, and standard enterprise applications.
• Perform system imaging, deployment, and hardware refreshes.
• Manage user accounts, permissions, and access rights via Active Directory.
• Support network connectivity (LAN/Wi-Fi/VPN) and basic network troubleshooting.
• Ensure timely resolution of incidents and service requests via the ITSM/ticketing system.
• Maintain IT asset inventory and perform regular audits.
• Coordinate with vendors for hardware repairs and replacements.
• Support video conferencing equipment and remote meeting tools (e.g., Zoom, Teams).
• Apply updates, patches, and configuration changes to supported systems.
• Follow IT policies, procedures, and security protocols.
• Document solutions, procedures, and update the knowledge base.

Skill Requirements:

• Excellent command of spoken & written English.
• Good multitasking ability.
• Proficient with Windows and/or Mac OS environments.
• Experience with Active Directory, Group Policy, and Office 365 administration.
• Strong troubleshooting skills with end-user hardware and software.
• Familiarity with imaging tools (e.g., SCCM, MDT) and remote support tools.
• Basic understanding of network concepts (TCP/IP, DNS, DHCP).
• Good communication, interpersonal, and customer service skills.
• Ability to manage multiple tasks and priorities in a dynamic environment.
• Proficient in English, Mandarin, Cantonese (spoken and written); other languages are a plus.
• 2–4 years of experience in desktop support or IT technical support.
• Desired Certificates: Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+ / Network+,ITIL Foundation,Apple Certified Support Professional (ACSP) – if supporting macOS.

The Package :

• Attractive Salary (RM4,000 – RM4,500).
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Klang Valley.

Employment Type :

• Full Time.