Assistant Manager - Systems Administrator - Windows (Lead) – (English, Cantonese and Mandarin Language Support)
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Job Description
The Responsibilities of the Role:
- Leading a team of Windows support engineers and ensuring smooth support operation within the team.
- Planning out team shift rosters and arranging resources to cover support working hours.
- Escalation points for business and technical for related expertise.
- Identifying, diagnosing, and resolving the escalated incident in Windows Server platforms (onsite and cloud).
- Escalate the case to vendor or application team if needed.
- Perform the regular server operations such as setup, upgrade, patches deployment, monitoring and health checks, backup and restore etc.
- Responsible for system troubleshooting and performance turning.
- Prepare and maintain technical documentation.
- Providing support on issues related to servers, backup and storage.
- Liaise with external vendors for IT Server operations and maintenance.
- Intermediate level of experience in using BMC Helix ITSM (ticketing tools) or equivalent ITSM tools (example: ServiceNow, OpenText, etc).
Skill Requirements:
- Leadership experience is highly desirable.
- Sizeable company and ITIL experience are preferable.
- Self-motivated, quick learner, Can-do attitude and able to work under pressure.
- Good problem-solving skills, background analytics, proactive attitude and focus on excellent customer service/support.
- Driven and able to multi-task, strong time management skills and strong team player.
- Good written and verbal communication skills in English, Mandarin and Cantonese is a must.
- Knowledge in Linux is a plus.
- Willing to work on shift rotations and standby.
- 6-7 years of relevant working experience in Windows Servers, Cloud Computing, Virtualization, Backup and Storage.
- Bachelor’s in Computer Science or related discipline.
- Desired Certificate: ITIL foundation v4, Any relevant Windows certification, Cloud certification.
The Package :
- Attractive Salary (RM5,000 – RM7,000).
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Mid-Senior Level
Location :
- Bangsar South.
Employment Type :
- Full Time.