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Job Description

The Role:

• Responsible for handling the digitalization of documents related to student visa applications.
• This includes identifying and correcting scanning errors, ensuring all files are saved accurately in the appropriate folders, and organizing documents based on predefined requirements.
• The role requires attention to detail, adherence to data management protocols, and consistent documentation accuracy to support the visa processing workflow.

The Responsibilities of the Role:

• To ensure that all collected documents from front desk are scanned properly according to their respective application number.
• To ensure that all scanned applications are saved in the file server.
• Collect the new applications from the front desk every two hour.
• Segregate documents inside each application using the bar-coded cover note prior to scanning.
• Split documents inside each application using JIM checklist and KPT checklist posterior to scanning.
• To ensure all additional documents are scanned properly and saved in their respective application folder.
• Highlight any downtime or technical issue to the Line manager for further escalation.
• Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required.
• When operational situations arise, management will require the executive scanning to stay back and complete all assigned duties.

Skill Requirements:

• Able to read, write and speak English and Malay.
• Computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Good multitasking ability.
• Fast typing skills.
• Good problem-solving skills.
• Customer service oriented.
• Willingness to learn and fast learner.
• Minimum SPM, Diploma / Degree preferably with prior working experience (in contact center or customer service environment) or equivalent combination of education and experience.
• Basic Computer knowledge: MS Office (Word, Power Point & Excel).
• Highly proficient in spoken and written English and Bahasa Malaysia.
• Display excellent communication and willingness to learn/fast learner.
• Able to work as a member of a team independently.

The Package :

• Attractive Salary up to RM2010.
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.