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Job Description

The Responsibilities of the Role:

• 1. Requirement Elicitation & Documentation (40%)
  • Engage with business stakeholders to understand objectives, challenges, and opportunities.
  • Conduct workshops, interviews, and surveys to gather requirements.
  • Document business requirements, user stories, and acceptance criteria in a clear and structured way.
  • Ensure requirements are complete, consistent, and approved by stakeholders.
• 2. Business Process Analysis & Improvement (20%)
  • Analyze existing workflows, processes, and pain points.
  • Identify gaps or inefficiencies and propose business-focused improvements.
  • Develop process flow diagrams and “as-is / to-be” process models.
  • Recommend business rule changes or process optimizations (without prescribing technical solutions).
• 3. Solution Alignment (10%)
  • Act as the voice of the business during solution discussions.
  • Ensure proposed system changes or enhancements align with business requirements.
  • Validate that functional specifications created by system analysts reflect the agreed business needs.
  • Support prioritization of features based on business value and impact.
• 4. Stakeholder Communication & Facilitation (10%)
  • Serve as the primary liaison between business users and technical teams.
  • Facilitate requirement clarification and decision-making with stakeholders.
  • Present findings, requirements, and options in business-friendly language.
  • Build consensus among stakeholders with differing priorities.
• 5. Support for Delivery & Adoption (20%)
  • Provide clarification to project managers, system analysts, and developers during execution.
  • Support business stakeholders in preparing for User Acceptance Testing (UAT), focusing on validating that business needs are met (without direct test execution).
  • Assist in change management by preparing documentation, training material, and business FAQs.
  • Gather feedback post-implementation to ensure business objectives are achieved.
  • Requirements Traceability Matrix (RTM) – Links business requirements to system design and testing.
  • Gap Analysis Document – Identifies differences between current state and desired solution.
  • User Journey Maps / Personas – Helps visualize end-user needs and interactions.

Skill Requirements:

• Educational Background / Work Experience:
  • Bachelor’s degree in Business Administration, Information Systems, or a related discipline.
  • 3 – 5 years of experience as a Business Analyst or similar role.
• Key Competencies / Skills:
  • Excellent communication, facilitation, and documentation skills
  • Strong analytical and critical-thinking ability.
  • Ability to translate business concepts into structured requirements.
  • Skilled in stakeholder engagement and consensus-building.
  • Organized and detail-oriented, with strong documentation ability.
  • Adaptability and openness to change.
• Foreign Language Proficiency:
  • An additional foreign language skill (Urdu, Bengali, Vietnamese, Indonesian, Hindi, Arabic and other African languages) is an added advantage as project implementation requires.
• Added Advantages:
  • Proficiency with tools such as Jira, Confluence, MS Visio.
  • Basic knowledge of SQL and data analysis.
  • Professional certifications (e.g., IIBA CBAP/CCBA, PMI-PBA, Agile BA).

The Package :

• Attractive Salary (RM5,000 – RM9,000).
• Housing Allowance (RM500).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Mid-Senior Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.