• Assistant Manager - Business Analyst

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    Job Description
    The Responsibilities of the Role:
    • 1. Requirement Elicitation & Documentation (40%)
      • Engage with business stakeholders to understand objectives, challenges, and opportunities.
      • Conduct workshops, interviews, and surveys to gather requirements.
      • Document business requirements, user stories, and acceptance criteria in a clear and structured way.
      • Ensure requirements are complete, consistent, and approved by stakeholders.
    • 2. Business Process Analysis & Improvement (20%)
      • Analyze existing workflows, processes, and pain points.
      • Identify gaps or inefficiencies and propose business-focused improvements.
      • Develop process flow diagrams and “as-is / to-be” process models.
      • Recommend business rule changes or process optimizations (without prescribing technical solutions).
    • 3. Solution Alignment (10%)
      • Act as the voice of the business during solution discussions.
      • Ensure proposed system changes or enhancements align with business requirements.
      • Validate that functional specifications created by system analysts reflect the agreed business needs.
      • Support prioritization of features based on business value and impact.
    • 4. Stakeholder Communication & Facilitation (10%)
      • Serve as the primary liaison between business users and technical teams.
      • Facilitate requirement clarification and decision-making with stakeholders.
      • Present findings, requirements, and options in business-friendly language.
      • Build consensus among stakeholders with differing priorities.
    • 5. Support for Delivery & Adoption (20%)
      • Provide clarification to project managers, system analysts, and developers during execution.
      • Support business stakeholders in preparing for User Acceptance Testing (UAT), focusing on validating that business needs are met (without direct test execution).
      • Assist in change management by preparing documentation, training material, and business FAQs.
      • Gather feedback post-implementation to ensure business objectives are achieved.
      • Requirements Traceability Matrix (RTM) – Links business requirements to system design and testing.
      • Gap Analysis Document – Identifies differences between current state and desired solution.
      • User Journey Maps / Personas – Helps visualize end-user needs and interactions.


    Skill Requirements:
    • Educational Background / Work Experience:
      • Bachelor’s degree in Business Administration, Information Systems, or a related discipline.
      • 3 – 5 years of experience as a Business Analyst or similar role.
    • Key Competencies / Skills:
      • Excellent communication, facilitation, and documentation skills
      • Strong analytical and critical-thinking ability.
      • Ability to translate business concepts into structured requirements.
      • Skilled in stakeholder engagement and consensus-building.
      • Organized and detail-oriented, with strong documentation ability.
      • Adaptability and openness to change.
    • Foreign Language Proficiency:
      • An additional foreign language skill (Urdu, Bengali, Vietnamese, Indonesian, Hindi, Arabic and other African languages) is an added advantage as project implementation requires.
    • Added Advantages:
      • Proficiency with tools such as Jira, Confluence, MS Visio.
      • Basic knowledge of SQL and data analysis.
      • Professional certifications (e.g., IIBA CBAP/CCBA, PMI-PBA, Agile BA).


    The Package :
    • Attractive Salary (RM5,000 – RM9,000).
    • Housing Allowance (RM500).
    • Performance related bonus for confirmed staff.
    • Annual Leave 15 days.
    • Medical Leave 14 days.
    • Medical and hospitalization coverage.


    Experience Required :
    • Mid-Senior Level


    Location :
    • Kuala Lumpur, WP, Malaysia.


    Employment Type :
    • Full Time.