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Job Description

The Responsibilities of the Role:

• Executing project management plans for new and existing projects (Within ICT department).
• Providing advice and point of contacts with B&D, PMO and ICT teams on all ICT projects implementation.
• Develop and maintain project documents and governance mechanism.
• Monitoring and reporting on project progress against predetermined scope, timeline, follow up and other specifications related to ICT department.
• Enforce ICTBT policies and practices, which recognize the current and evolving needs of all the stakeholders.
• Handle Request for Proposal (RFP) & other Technology Proposals.
• Prepare policies and process related to project bidding and project execution based on the scoping done by B&D or Client aligned with ISO standard.
• Provide technical process flows and other technical documents with the help of other ICT division heads whenever there is any request from the client.
• Benchmarking the system capabilities and the limitations of various systems deployed at Scicom to carry out client profiling. Also, look at alternative options which could be provided for the client.
• To provide a standard scoping document with a standard timeline of ICT system infrastructure implementation.
• Prepare internal Project Planning using Microsoft Project and follow up accordingly.

Skill Requirements:

• Degree in Computer Science or equivalent or Professional Certification in one or more fields of Information Technology.
• Possess Project Management qualifications (ITIL, PMP and PRINCE2) would be an added advantage.
• Develop plans for implementation of projects and the exploitation of contact center technologies relevant to the goals for the organization.
• Well-developed capacity for critical, conceptual and reflective thinking, and multi-faceted problem-solving skills.
• Ability to lead implementation team and experience to a range of circumstances requiring considerable interpretation.
• Excellent oral, written and listening communication skills.
• Ability to prepare technical write-up and present reports.
• Ability to communicate at all levels of the organization and clients.
• Ability to deal with sensitive issues and manage information in a confidential manner.
• Possess a high level of interpersonal skills.
• Ability to work as part of a multi-disciplinary team to assist with the ICT Projects required by the organization.
• Demonstrated ability to build and sustain positive relationships with team members.

The Package :

• Attractive Salary (RM4,000 – RM4,500).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.