Executive - Processing
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Job Description
The Responsibilities of the Role:
- To ensure that all scanned and ready for Authenticity Check applications are processed within 24 hours.
- To vet through the documents using the processing checklist as a guideline.
- Make sure that all errors that require corrections are highlighted to customers by a notification.
- To make sure that status is updated correctly.
- Highlight all urgent cases to the Line Manager for further assistance.
- To seek Line Manager Assistance whenever needed.
- Able to complete that daily processing quota that is set by the management.
- Highlight any downtime or technical issue to the Line manager for further escalation.
- Undertake any other ad-hoc tasks assigned by the Line Manager or any other Operations Management team as and when required.
- When operational situations arise, management will require the executive to stay back and complete all assigned duties.
Skill Requirements:
- Able to read, write and speak in English and Bahasa Malaysia.
- Basic Computer knowledge: MS Office (Word, Power Point & Excel).
- Good multitasking ability.
- Customer service oriented.
- Willingness to learn and fast learner.
- Ability to work in a fast-moving environment.
- Minimum Diploma with prior related working experience (preferably minimum 1 year experience in contact centre) or equivalent combination of education and experience.
The Package :
- Attractive Salary up to RM2,500.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.