Executive - Processing

Job Description

The Responsibilities of the Role:

• To ensure that all scanned and ready for Authenticity Check applications are processed within 24 hours.
• To vet through the documents using the processing checklist as a guideline.
• Make sure that all errors that require corrections are highlighted to customers by a notification.
• To make sure that status is updated correctly.
• Highlight all urgent cases to the Line Manager for further assistance.
• To seek Line Manager Assistance whenever needed.
• Able to complete that daily processing quota that is set by the management.
• Highlight any downtime or technical issue to the Line manager for further escalation.
• Undertake any other ad-hoc tasks assigned by the Line Manager or any other Operations Management team as and when required.
• When operational situations arise, management will require the executive to stay back and complete all assigned duties.

Skill Requirements:

• Able to read, write and speak in English and Bahasa Malaysia.
• Basic Computer knowledge: MS Office (Word, Power Point & Excel).
• Good multitasking ability.
• Customer service oriented.
• Willingness to learn and fast learner.
• Ability to work in a fast-moving environment.
• Minimum Diploma with prior related working experience (preferably minimum 1 year experience in contact centre) or equivalent combination of education and experience.

The Package :

• Attractive Salary up to RM2,500.
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.