Executive - Customer Service - Call Centre
SHARE
Job Description
The Responsibilities of the Role:
- Answers inquiries by clarifying desired information; locating and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- To ensure all cases are logged accurately into CRM.
- To ensure all cases are escalated correctly by following the escalation process.
- Updates job knowledge by participating in quizzes.
- Highlight all urgent cases to the Line Manager for further assistance.
- To seek Line manager assistance whenever is needed.
- Assist customers with any technical issues experienced with website / system and escalate any issues to management appropriately.
- Highlight any downtime or technical issue to the Line manager for further escalation.
- Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required.
- When operational situation arises, management will require assistance to stay back and complete all assigned duties.
Skill Requirements:
- Able to read, write and speak in English and Bahasa Malaysia.
- Basic Computer knowledge: MS Office (Word, Power Point & Excel).
- Good multitasking ability.
- Customer service oriented.
- Willingness to learn and fast learner.
- Ability to work in a fast-moving environment.
- Minimum Diploma with prior related working experience (preferably minimum 1 year experience in contact centre) or equivalent combination of education and experience.
The Package :
- Attractive Salary up to RM2,500.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.