Executive - Customer Service - Call Centre

Job Description

The Responsibilities of the Role:

• Answers inquiries by clarifying desired information; locating and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• To ensure all cases are logged accurately into CRM.
• To ensure all cases are escalated correctly by following the escalation process.
• Updates job knowledge by participating in quizzes.
• Highlight all urgent cases to the Line Manager for further assistance.
• To seek Line manager assistance whenever is needed.
• Assist customers with any technical issues experienced with website / system and escalate any issues to management appropriately.
• Highlight any downtime or technical issue to the Line manager for further escalation.
• Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required.
• When operational situation arises, management will require assistance to stay back and complete all assigned duties.

Skill Requirements:

• Able to read, write and speak in English and Bahasa Malaysia.
• Basic Computer knowledge: MS Office (Word, Power Point & Excel).
• Good multitasking ability.
• Customer service oriented.
• Willingness to learn and fast learner.
• Ability to work in a fast-moving environment.
• Minimum Diploma with prior related working experience (preferably minimum 1 year experience in contact centre) or equivalent combination of education and experience.

The Package :

• Attractive Salary up to RM2,500.
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.