Skip to main content
logo
Recruitment
  • Register Log in
    You are not logged in. (Log in)
Job Openings Calendar 0

All Blocks Settings

Job info

  1. Home
  2. Job Openings
  3. Job Postings
  4. Customer Service Executive - Airline
  5. Summary

Customer Service Executive - Airline

Executive – Customer Service - Airlines
SHARE


Job Description
The Position:
  • The Executive –Customer Service will be required to manage all enquiries pertaining to travel arrangements and related products and services.
  • The position will require you to support the contact centre via telephone calls and emails in spoken and written English and Bahasa Malaysia.
The Responsibilities of the Role:
  • Assist with all incoming enquiries pertaining to travel reservations, products, and services.
  • Assist with all promotion and marketing campaign enquiries.
  • Resolve customer complaints and enquiries in relation to changes in travel dates and related services.
Skill Requirements:
  • SPM/STPM/Diploma/Degree or equivalent professional qualification.
  • Excellent command of spoken and written English and Bahasa Malaysia.
  • The ability to read, write and speak Mandarin is an advantage.
  • Possess initiative, able to work independently and as a team.
  • Dynamic, highly motivated, and result-oriented team player with good interpersonal skills.
  • Ability to work in a challenging environment.
  • Contact Centre Operating Days: Rotational Shifts 24/7
The Package :
  • Salary Package:
    • During training, RM2,000.
    • Upon Successful Go Live RM2,250.
    • Upon confirmation RM2,500 + 1 time payout of RM1000.
  • Mandarin Language allowance RM 700 (read, write and speak Mandarin) + 1 time payout of RM1000.
  • Performance Related bonus on a quarterly basis for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Entry Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

About Us
  • Scicom (MSC) Bhd is a leading Malaysian technology and Business Process Outsourcing (BPO) company, bringing the power of the world's emerging technologies to companies all over the world.
  • Contact Us
    • hr.recruitment@scicom.com.my
    • 25th Floor, Menara TA One, 22, Jalan P. Ramlee, 50250 Kuala Lumpur, Malaysia
    • +(60) 3 21621088
    • Monday-Friday 9.00am-5.30pm
  • Follow Us On
    • Facebook
    • Twitter
    • LinkedIn
    • Instagram
  • Our Community
    • instagram-1-image
    • instagram-2-image
    • instagram-3-image
    • instagram-4-image
    • instagram-5-image
    • instagram-6-image
    Follow Us
  • Copyright © 2025 SCICOM (MSC) BERHAD.

Policies