• Executive Customer Service (English and Russian Language Support)


    Job Description
    The Responsibilities of the Role:
    • To provide assistance and resolve telephone enquiries, problems or complaints from customers relating to a range of specified client products or services.
    • To work as part of a team of Customer Service Executives and Assistant Manager.
    • Using appropriate listening and troubleshooting skills to gather the relevant information relating to the customer’s concerns.
    • To work to agreed productivity and quality standards (e.g. log-on time, talk time, customer satisfaction monitors).
    • To ensure information is captured on internal systems so that colleagues can understand what has occurred and has been agreed to on the call.
    • To make any ad-hoc outgoing calls to customers as required.
    • To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager.
    • To respond positively and openly to feedback from the Assistant Manager and colleagues and put into practice advice on how to improve.
    • To escalate any unresolved issues that cannot be completed within the agreed procedures.
    • To undertake any administration tasks delegated by the Assistant Manager.

    Skill Requirements:
    • Degree in any discipline.
    • Good command of spoken and written English and Russian; where the positions requires native language support, the Executive-Customer Service will need to be a Degree holder in any discipline and be required to have an excellent command of written and spoken native language and spoken English (basic)
    • Proficient in MS Office.
    • Customer service oriented preferably with at least 1 year working experience in customer service.
    • Display excellent communication, problem solving and people skills.
    • Able to work independently as well as a team player.
    • Willing to work shifts.

    The Package :
    • Basic salary RM3500.
    • Annual Leave 15 days / Medical Leave 14 days.
    • Medical and hospitalization coverage.

    Experience Required :
    • Entry Level

    Location :
    • Kuala Lumpur, WP, Malaysia.

    Employment Type :
    • Full Time.