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Executive Customer Service (English and Russian Language Support)
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Job Description
The Responsibilities of the Role:
- To provide assistance and resolve telephone enquiries, problems or complaints from customers relating to a range of specified client products or services.
- To work as part of a team of Customer Service Executives and Assistant Manager.
- Using appropriate listening and troubleshooting skills to gather the relevant information relating to the customer’s concerns.
- To work to agreed productivity and quality standards (e.g. log-on time, talk time, customer satisfaction monitors).
- To ensure information is captured on internal systems so that colleagues can understand what has occurred and has been agreed to on the call.
- To make any ad-hoc outgoing calls to customers as required.
- To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager.
- To respond positively and openly to feedback from the Assistant Manager and colleagues and put into practice advice on how to improve.
- To escalate any unresolved issues that cannot be completed within the agreed procedures.
- To undertake any administration tasks delegated by the Assistant Manager.
Skill Requirements:
- Degree in any discipline.
- Good command of spoken and written English and Russian; where the positions requires native language support, the Executive-Customer Service will need to be a Degree holder in any discipline and be required to have an excellent command of written and spoken native language and spoken English (basic)
- Proficient in MS Office.
- Customer service oriented preferably with at least 1 year working experience in customer service.
- Display excellent communication, problem solving and people skills.
- Able to work independently as well as a team player.
- Willing to work shifts.
The Package :
- Basic salary RM3500.
- Annual Leave 15 days / Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.