Assistant Manager – E-Commerce Post Sales (Korean Language Support)

Job Description

The Responsibilities of the Role:

• Support and drive the end-to-end Ecommerce business both B2C and B2B in partnership with the Ecommerce director for Australia and New Zealand.
• Understand the competitive dynamics of the industry to align growth plans to identify growth opportunities.
• Accountable for the offshore post sales operations to make sure key KPI’s are met and drive best in class customer experience. Redesign and orchestrate process improvements as and then required.
• Own the infrastructure roadmap of the ecommerce platform in partnership with global IT and Ecommerce teams building business cases for potential investments if required for Australia and New Zealand sites.
• Responsible for quarterly planning working across product, marketing and sales teams to ensure plans are well aligned and detailed to drive the required financial outcome.
• Drive data-based decisions making within the ecommerce team working with global and local analytics team, be the owner of data in the business supported by specialist data analyst teams.
• Responsible for commercial management including commercial negotiations of outsourced agency contracts to align with business outcomes.
• Drive innovation in launching new products and solutions to target diversification of portfolio and revenue streams.
• Act as a proxy to the Director of Ecommerce in decision making and executive interactions at local, Asia Pacific and WW level.
• Along with the Director of Ecommerce run the weekly business review meetings to highlight potential improvement areas and key focus areas.
• Act as the UX/CX lead to drive continuous improvement, building action plans and ensuring follow through.
• Support drive the B2B sales process partnering with sales lead to increase market share and drive and account-based management.
• Work with Broader Lenovo segment and functional teams to collaborate and be the voice of Ecommerce as a route to market.

Skill Requirements:

• Strong language competencies in Korean language. (to read, write and speak).
• Communicate and be able to adapt with different people and diverse personalities.
• Ability to multi-task and to work around scheduled deadlines within a dynamic and challenging environment.
• Ability to monitor team quality and provide coaching to improve overall team quality.
• Ability to manage, motivate, maintain fairness and harmony among team members.
• A high degree of integrity and professionalism with leadership traits.
• Ability to work under pressure and maintain a positive frame of mind. Dynamic, highly motivated and a result- oriented team player with good interpersonal skills.
• Ability to prioritize a good sense of judgment and display aptitude for accurate decision making.
• Ability to work in a challenging environment.

The Package :

• Attractive Salary.
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.