Executive - Processing - English and Bahasa Malaysia Language Support

Job Description

The Responsibilities of the Role:

• To ensure that all scanned and ready for Authenticity Check applications are processed within 24 hours.
• To vet through the documents using the processing checklist as a guideline.
• Make sure that all errors that require corrections are highlighted to customers by a notification via STARS.
• To make sure that STARS status are updated correctly.
• Highlight all urgent cases to the Line Manager for further assistance.
• To seek Line Manager Assistance whenever needed.
• Able to complete that daily processing quota that is set by the management.
• Highlight any downtime or technical issue to the Line manager for further escalation.
• Undertake any other ad-hoc tasks assigned by the Line Manager or any other Operations Management team as and when required.
• When operational situations arise, management will require the executive to stay back and complete all assigned duties.

Skill Requirements:

• Able to define errors while processing documents.
• Work under pressure during high volume and ensure there are no backlogs.
• Diploma/Degree holder in any discipline.
• Good command of spoken and written English and Bahasa Malaysia.
• Proficient in MS Office (Word, Power Point & Excel)
• Ability to work in a fast-moving environment.
• Attractive Salary (RM2,500)

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.