-
Executive Customer Service - Call - English and Bahasa Malaysia Language Support
SHARE
Job Description
The Responsibilities of the Role:
- Answers inquiries by clarifying desired information; locating and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- To ensure all cases are logged accurately into CRM.
- To ensure all cases are escalated correctly by following the escalation process.
- Updates job knowledge by participating in quizzes.
- Highlight all urgent cases to the Line Manager for further assistance.
- To seek Line manager assistance whenever is needed.
- Assist customers with any technical issues experienced with website / system and escalate any issues to management appropriately.
- Highlight any downtime or technical issue to the Line manager for further escalation.
- Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required.
- When operational situation arises, management will require assistance to stay back and complete all assigned duties.
Skill Requirements:
- Ability to provide comprehensive and accurate information replies to correspondents.
- Willingness to deliver targets set and ensures there are no backlogs.
- Work under pressure during high volume and ensure there are no backlogs.
- Diploma/Degree holder in any discipline.
- Good command of spoken and written English and Bahasa Malaysia.
- Proficient in MS Office (Word, Power Point & Excel)
- Ability to work in a fast-moving environment.
- Attractive Salary (RM2,500)
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.