Executive Customer Service - (English, Mandarin & Cantonese Language Support)

Job Description

The Responsibilities of the Role:

• CSR must be proficient in written and spoken in English, Mandarin and Cantonese.
• CR will render the following service for Enquiry calls:
• Member particular update e.g. address, phone.
• Phone-in redemption.
• Lost/stolen and faulty card request.
• Unsubscribe promotional email/SMS.
• Change/cancel/recovery of partner point transfer.
• Enquiries relate to Member account, program and promotion.
• Enquiries regarding ExxonMobil loyalty services.
• Loyalty Program related enquiries and support.
• Handle member queries on redemption status, non-received or lost voucher.

Skill Requirements:

• Minimum SPM/STPM with prior working experience.
• Diploma holder or higher education qualification is preferred.
• Display excellent communication, problem solving and people skills.
• Excellent command of spoken and written English and Mandarin.
• Cantonese is an added advantage.
• Possess initiative, ability to work independently and within a team.
• Possess initiative, able to work independently and in a team.
• Good multitasking ability.
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Fast typing skills (minimum 35 words per minute).
• Good problem-solving skills.
• Customer service oriented.

The Package :

• Attractive Salary (RM3000).
• Language Allowance (RM850).
• Performance Related Allowance per quarter for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.