Specialist Technical Support - (English, Cantonese and Mandarin Language Support)

Job Description

The Responsibilities of the Role:

• Successfully communicates with others to gather information and learn about their needs and expectations.
• Has demonstrated the ability to ask probing questions.
• Can define the concept of solution delivered on first contact and articulate that the solution could be one or more of the following:
• Document and close the call according to the training program.
• Consult a Level 1.5 or other resource for additional help or ‘consult’.
• Escalate to a Level 2 or other resource per Buyer policy.
• Demonstrated ability to follow the identified work-flow and troubleshooting process to resolve an issue.
• Clearly sets Customer expectation regarding resolution and/or follow-up.
• Demonstrated ability to have empathy with Customer’s situation and to address Customer’s emotional needs (in order to get to a point where the technical need can be resolved).
• Demonstrates good attendance and sees tasks through to completion.
• Willing to do detailed or routine work necessary to achieve results.

Skill Requirements:

• Experience, Education, and Certification:
• High school degree or equivalent (required).
• College degree (preferred).
• PC industry knowledge required.
• Sales/service experience in retail, sales, service or other “helping” business (preferred).
• Minimum 3 years related hardware technical support experience.
• Successful candidates should have the following prerequisite qualifications:
• Previous experience working in similar technical support role with demonstrated sales capabilities.
• Experience supporting Customers in a Customer facing, applicable environment.
• Attractive Salary.
• Performance related bonus for confirmed staff.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.