Contract Loading Admin - (English Language Support)

Job Description

The Responsibilities of the Role:

• Load warranty & extended warranty entitlement for eligible IP.
• Communicate across multiple functions to accurately load data.
• Create weekly metric charts and focus on metrics to meet delivery performance targets.
• Provide reports, trackers, and part ordering data upon request.
• Coordinate with IP and Contracts team to ensure appropriate timeline is achieved.
• Support ASEAN I team for data attribute update as required by business such us but not limited to record type, Installed at address, serial number, etc.
• Complete and maintain output report to track productivity.
• Primary focus will be to provide support to internal and external customers across ASEAN.
• Interact with different stakeholder and communicate across organization.
• To work on ad-hoc tasks assigned by his/her superior provided that it does not go against the company policy.

Skill Requirements:

• High school Degree in any related disciplines.
• Good command of spoken and written English.
• Prior experiences in a similar role is an advantage.
• At least 1 year contact centre experience is required.
• Oracle knowledge & MS Office Knowledge required.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.

The Package :

• Attractive Salary (up to RM4,000)
• Performance Related Allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.