• Executive Customer Service - (English, Arabic and French Language Support)

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    Job Description
    The Responsibilities of the Role:
    • To take incoming telephone enquiries, problems or complaints from customers relating to a range of specified client products or services, with the objective of resolving the customer's issue as quickly as possible.
    • To work as part of a team of Customer Service Executives and Assistant Manager.
    • To take incoming telephone enquiries, complaints and questions from customers.
    • Using appropriate listening skills, questioning skills and empathy skills to gather the relevant information relating to the customer's concern.
    • Use the agreed procedures and attempt to resolve any customer query or concern during the phone call.
    • To work to agreed productivity and quality standards (e.g. log-on time, talk time, customer satisfaction monitors).
    • To ensure information is captured on internal systems so that a colleague can understand what has occurred and has been agreed to on the call.
    • To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager.
    • To respond positively and openly to feedback from the Assistant Manager and colleagues and put into practice advice on how to improve.
    • To escalate any queries or unresolved issues that cannot be completed within the agreed procedures.
    • To undertake any administration tasks delegated by the Assistant Manager.
    • To proactively identify areas for service and procedural improvement and make recommendations to the Assistant Manager.


    Skill Requirements:
    • Degree and above in any discipline.
    • Excellent command of spoken and written English, French and Arabic.
    • Possess initiative, able to work independently and as a team.
    • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
    • Location: Menara QI Tower, Petaling Jaya.


    The Package :
    • Attractive Salary (RM4000).
    • Work permits organized and paid by the company.
    • 15 days Annual leave.
    • 14 days medical leave.
    • Medical and hospitalization insurance coverage.


    Experience Required :
    • Entry Level


    Location :
    • Menara QI Tower, Petaling Jaya


    Employment Type :
    • Full Time.