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Executive Customer Service - (English, Arabic and French Language Support)
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Job Description
The Responsibilities of the Role:
- To take incoming telephone enquiries, problems or complaints from customers relating to a range of specified client products or services, with the objective of resolving the customer's issue as quickly as possible.
- To work as part of a team of Customer Service Executives and Assistant Manager.
- To take incoming telephone enquiries, complaints and questions from customers.
- Using appropriate listening skills, questioning skills and empathy skills to gather the relevant information relating to the customer's concern.
- Use the agreed procedures and attempt to resolve any customer query or concern during the phone call.
- To work to agreed productivity and quality standards (e.g. log-on time, talk time, customer satisfaction monitors).
- To ensure information is captured on internal systems so that a colleague can understand what has occurred and has been agreed to on the call.
- To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager.
- To respond positively and openly to feedback from the Assistant Manager and colleagues and put into practice advice on how to improve.
- To escalate any queries or unresolved issues that cannot be completed within the agreed procedures.
- To undertake any administration tasks delegated by the Assistant Manager.
- To proactively identify areas for service and procedural improvement and make recommendations to the Assistant Manager.
Skill Requirements:
- Degree and above in any discipline.
- Excellent command of spoken and written English, French and Arabic.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Location: Menara QI Tower, Petaling Jaya.
The Package :
- Attractive Salary (RM4000).
- Work permits organized and paid by the company.
- 15 days Annual leave.
- 14 days medical leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry Level
Location :
- Menara QI Tower, Petaling Jaya
Employment Type :
- Full Time.