Executive Customer Service - (English Language Support)

Job Description

The Responsibilities of the Role:

• Must be proficient in written and spoken in English.
• Render the following service for Enquiry calls:
• Member particular update e.g. address, phone.
• Phone-in redemption.
• Lost/stolen and faulty card request.
• Unsubscribe promotional email / SMS.
• Point adjustment and swap card handling.
• Change/cancel/recovery of partner point transfer.
• Enquiries relate to Member account, program and promotion.
• Loyalty Program related enquiries and support.
• Handle member queries on redemption status, non- received or lost voucher.
• Handle "Form Recovery" e.g. incomplete information.
• Handle recovery for rejected requests / return mails, which may include standard letter generation, outbound calls.
• Handle any other miscellaneous requests from card members and service station dealers.

Skill Requirements:

• Minimum SPM/STPM with prior working experience.
• Diploma holder or higher education qualification is preferred.
• Display excellent communication, problem solving and people skills.
• Possess initiative, ability to work independently and within a team.
• Good multitasking ability.
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Fast typing skills (minimum 35 words per minute).
• Good problem-solving skills.
• Customer service oriented.

The Package :

• Attractive Salary (RM2,500).
• Performance Related Allowance per quarter for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.