Specialist - Social Media - English and Mandarin Language Support

Job Description

The Responsibilities of the Role:

• Provide Technical Support for HONOR smartphones and other devices such as tablets, PCs, Modems, etc via non-voice channels such as chat, social media, and email platforms.
• Mainly handles and answers user questions and inquiries.
• Escalates technical problems/complaints that cannot be resolved within SLA to relevant teams.
• To manage complaints and feedback.
• Performs systematic tracking of escalated problems until they are closed.
• Work on ad hoc tasks assigned by respective line manager.
• Able to effectively provide Customer solutions with cross sell and upsell opportunities based upon Customer needs.
• Able to communicate and adapt to different types of customers.

Skill Requirements:

• Graduate from college or above, related professional on electronically is preferred with background in Electronics, communications, economics, management, etc.
• Excellent command of spoken and written English and Mandarin.
• Experience in other mainstream mobile phone manufacturers is an added advantage.
• Contact center experience is preferred.
• More than 3 years of experience using Windows, Windows Office, MS Outlook, Chrome, and Internet Explorer.
• Basic web-based application skills including Internet navigation and search experience on a computer.

The Package :

• Attractive Salary.
• Performance Related Allowance on a quarterly basis.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.