Executive - Customer Service (English and Russian Language Support)

Job Description

The Responsibilities of the Role:

• To answer incoming telephone enquiries, problems or complaints from customers relating to a range of specified client products or services, with the objective of resolving the customer’s issue as quickly as possible.
• To ensure information is captured on internal systems so that a colleague can understand what has occurred and has been agreed to on the call.
• To make any ad-hoc outgoing calls to customers as required resolving an outstanding query.
• To recognize the importance of telephone calls as a way of supporting and enhancing our client’s brand.
• To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager.
• To escalate any queries or unresolved issues that cannot be completed within the agreed procedures.
• To undertake any administration tasks delegated by the Assistant Manager.

Skill Requirements:

• Degree in any discipline.
• Excellent command of spoken and written English and Native Russian.
• Proficient in MS Office.
• Customer service oriented preferably with at least 1 year working experience in customer service.
• Display excellent communication, problem solving and people skills.
• Able to work independently as well as a team player.
• Willing to work shifts.

The Package :

• Attractive Salary.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Menara QI Tower, Petaling Jaya, Selangor.

Employment Type :

• Full Time.