• Executive - Customer Service (English and French or Arabic Language Support)

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    Job Description
    The Responsibilities of the Role:
    • To answer incoming telephone enquiries, problems or complaints from customers relating to a range of specified client products or services, with the objective of resolving the customer’s issue as quickly as possible.
    • To ensure information is captured on internal systems so that a colleague can understand what has occurred and has been agreed to on the call.
    • To make any ad-hoc outgoing calls to customers as required resolving an outstanding query.
    • To recognize the importance of telephone calls as a way of supporting and enhancing our client’s brand.
    • To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager.
    • To escalate any queries or unresolved issues that cannot be completed within the agreed procedures.
    • To undertake any administration tasks delegated by the Assistant Manager.


    Skill Requirements:
    • Degree in any discipline.
    • Excellent command of spoken and written English and Native French & Arabic.
    • Proficient in MS Office.
    • Customer service oriented preferably with at least 1 year working experience in customer service.
    • Display excellent communication, problem solving and people skills.
    • Able to work independently as well as a team player.
    • Willing to work shifts.


    The Package :
    • Attractive Salary.
    • 15 days Annual Leave.
    • 14 days Medical Leave.
    • Medical and hospitalization insurance coverage.


    Experience Required :
    • Entry Level


    Location :
    • Menara QI Tower, Petaling Jaya, Selangor.


    Employment Type :
    • Full Time.