Business IT Specialist (English and Mandarin Language Support)

Job Description

The Responsibilities of the Role:

• Oversees the IT related issues that are essential to business.
• Ability to provide excellent customer service including strong analytical, business process understanding and problem-solving skills.
• Control tower and coordination of service delivery related responses and activities.
• Ability to think logically and quickly under pressure.
• Proactiveness 24x7 monitoring & real-time visibility to IT outage in real time manner.
• Monitoring, maintaining tickets and work closely with business stakeholders on IT Issue.
• Provide fast and efficient support when and where it’s needed to ensure end users remain productive and operations run smoothly.
• Handle support tickets within the required SLA and IT service.
• Support first level documentation and user guide.
• Keep IT management apprised of critical issues.
• Able to identify and trigger the rightful ticket resolution owner in accordance with business process.
• Handle L2 ticket/issues escalated for resolution.

Skill Requirements:

• Required to speak, read and write in English and Mandarin.
• Diploma, Bachelor's Degree, in Engineering / IT / Computer Science.
• Strong language competencies in English and other languages are added advantage.
• Able to work night shift.
• Minimum 2 years of total IT experience/software/services.
• At least 2 years Call Centre experience.

The Package :

• Attractive Salary (RM4,000 – RM5,000).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.