• Executive - Customer Service (English and Malay)

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    Job Description
    The Responsibilities of the Role:
    • Responds to customer and seller inquiries regarding online merchandise or service orders through Inbound Chat.
    • Assists customers and sellers with product selection, answers basic presales questions, and suggests various product options that are available.
    • Input customer interaction, problems in Customer Relation Management System (CRMS).
    • Ensures prompt and proper resolution of customer and sellers queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.
    • Ensure all customers and sellers feedback/complaints/Disputes are addressed as and when required (if any) or escalate the same to the Assistant Manager -Operations or required team (where necessary).
    • To provide service of high level to customers through Chat platform and to provide resolution in accordance with guidelines given.
    • Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and to the Assistant Manager.
    • Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
    • Work on agreed productivity and quality standards and any KPIs as provided by Management.
    • Ensure a comprehensive understanding of all standards of performance including business protocol and comply with ASUS policies and procedures.


    Skill Requirements:
    • Diploma or Degree in any discipline.
    • Good command of spoken and written English and Bahasa Malaysia.
    • E-Commerce experience/online marketplace knowledge is an advantage.
    • Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
    • Possess initiative, able to work independently and as a team.
    • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
    • Contact Centre Operating Days/Hours: Monday – Friday (9.30 am - 5.30 pm), Saturday (9.30 am -12.30 pm).


    The Package :
    • Attractive Salary (RM2800).
    • Performance-related allowance on a quarterly basis for confirmed staff.
    • 15 days Annual Leave.
    • 14 days Medical Leave.
    • Medical and hospitalization insurance coverage.


    Experience Required :
    • Entry Level


    Location :
    • Kuala Lumpur, WP, Malaysia.


    Employment Type :
    • Full Time.