• Assistant Manager - Inside Sales Representative

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    Job Description
    The Responsibilities of the Role:
    • Drive the overall sales and relationship engagement strategy as well as its execution for specific customers.
    • Manage a team of 8 -10 Inside Sales Account Managers.
    • Responsible for leading and managing an Inside Sales Team – disciplinary/ administrative professional leadership.
    • Responsible for training and coaching the team in a sales environment on soft skills and product knowledge.
    • Responsible for achievement and reporting of all team SLAs and KPIs on employee level.
    • Organization, control and steering of processes and workflows.
    • Monitors employees’ customer contacts and observes demeanor, information accuracy and conformity to quality standards, policies, and procedures.
    • Provides coaching, guidance and development to improve or advance the performance of the team; Walks the floor and gives any guidance and support needed to agents.
    • Creation of business reports to be distributed internally and externally.
    • Continuous analysis of operational reports.
    • Workforce management including shift and holiday planning; manages and oversees staffing levels, assigns duties, examines productivity levels.
    • Definition and communication of individual targets.
    • Ensuring individual and team tasks and goals are achieved (qualitative and quantitative targets).
    • Motivation of the team; regular team meetings and 1:1 appraisal.
    • Scheduling training and coaching in close cooperation with the trainer.
    • Responsible for achievement and reporting of all team SLAs and KPIs on employee level.
    • Responsible for ensuring quality in cooperation with the Operation and Quality Management.
    • Generate reports about registered problems and act according to procedural workflow.


    Sales Team Direction:
    • Determines the best use of team resources in order to meet revenue quota and goals.
    • Allocates accounts using prescribed segmentation guidance.
    • Establishes clear guidance for account contact, frequency and call strategies.
    • Establish clear and measurable goals for team members.
    • Ensure accounts are allocated to each seller to provide adequate coverage.


    Delivery:
    • Delivers strong growth for Microsoft by exceeding defined targets for revenue growth and CPE.
    • Ensures that program meets or exceeds overall targets such as: opportunity generation, pipeline revenue, account coverage, and key activity completion.
    • Keeps the pipeline realistic in terms of the pipeline revenue goals and monthly opportunity creation number target.
    • Uses the Agent Productivity Report to manage the team using pre-defined metrics to compare individual and team performance.
    • Ensures adherence to corporate standard tools and processes.


    Skill Requirements:
    • Excellent Communication and listening Skills (English Speaking/ Vernacular Language).
    • 6 years of sales experience with 3 years of supervisory or team leader experience in an IT/tele sales environment.
    • Account Management Skills: Identification of key decision makers, relationship building & maintenance, Account planning).
    • Intelligent and quick-witted, able to rapidly assimilate new products and services.
    • Must be able to work accurately, under pressure, to meet strict deadlines.
    • Proven track record in Sales with preferably Sales Management experience.
    • Experience in forecasting and pipeline management.
    • Strong communicator, strong organizing abilities and process-oriented work style.
    • Demonstrated understanding of solution selling techniques and selling software solutions to business customers.
    • Ability to motivate, encourage and coach others to develop strong relationship-building and sales skills.
    • Demonstrated communication skills including clear and concise verbal and written business communication in local language.
    • Self-motivation to drive personal and team performance to achieve targets and strive for continuous improvement.
    • Able to use Microsoft applications and CRM systems.


    The Package :
    • Attractive Salary (RM5,500 – RM7,000).
    • Performance related bonus for confirmed staff.
    • Annual Leave 15 days.
    • Medical Leave 14 days.
    • Medical and hospitalization coverage.


    Experience Required :
    • Associate


    Location :
    • Kuala Lumpur, WP, Malaysia.


    Employment Type :
    • Full Time.