Manager Operation (Customer Engagement Centre)

Job Description

The Responsibilities of the Role:

• Lead and manage projects to ensure timely delivery and successful outcomes.
• Oversee call centre operations, ensuring efficient and effective service delivery.
• Manage and mentor team members, fostering a positive and productive work environment.
• Develop and deliver presentations to various stakeholders, clearly communicating project progress and outcomes.
• Collaborate with cross-functional teams to achieve organizational goals.

Skill Requirements:

• Degree, Diploma, or an equivalent professional qualification.
• A high degree of integrity and professionalism with leadership traits.
• Proven experience in project management.
• Extensive experience in a call centre environment.
• Strong people management skills, with a track record of leading and developing teams.
• Excellent communication and presentation skills.
• Proficiency in Mandarin is an added advantage.
• Display excellent communication, problem solving and people skills.
• Display willingness to learn/fast learner.
• Must be independent, self-motivated, show initiative and a strong sense of ownership/responsibility.

The Package :

• Attractive Salary (RM10,000 – RM12,000).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Mid-Senior Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.