• Assistant Manager - Middleware Engineer (Middleware) - Lead

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    Job Description
    The Responsibilities of the Role:
    • Leading a team of Middleware engineers and ensuring smooth support operation within the team.
    • Planning out team shift rosters and arranging resources to cover support working hours.
    • Escalation point for business and technical for related expertise.
    • Identifying, diagnosing, and resolving the escalated incident to Middleware Solutions (onsite and cloud).
    • Escalate the case to vendor or application team if needed.
    • Collaborate with software developers, infrastructure teams and architects to design and deploy solutions.
    • Perform the regular Middleware related operations such as configuration, setup and customization of tools and systems.
    • Responsible for developing and implementing custom middleware components.
    • Monitor and analyze middleware performance and capacity while proposing optimization and improvements.
    • Handles middleware security according to market standards.
    • Prepare and maintain technical documentations.
    • Liaise with external vendors for Middleware operations and maintenance.
    • Intermediate level of experience in using BMC Helix ITSM (ticketing tools) or equivalent ITSM tools (example: ServiceNow, Opentext, etc).


    Skill Requirements:
    • Strong leadership and team management experience.
    • Deep expertise in middleware technologies (e.g., WebLogic, JBoss, IBM WebSphere, Apache Kafka, etc.).
    • Experience with cloud platforms (AWS, Azure, GCP).
    • Proficient in containerization tools like Docker and Kubernetes.
    • Strong programming skills in Java, Python, or other middleware-relevant languages.
    • Familiarity with DevOps practices and tools (CI/CD, automation, monitoring).
    • Proficient in ITSM tools: BMC Helix, ServiceNow, OpenText, etc.
    • Excellent troubleshooting and performance tuning skills.
    • Good understanding of middleware security standards and practices.
    • Excellent command of spoken and written English; Mandarin and Cantonese are must.
    • Good multitasking and time management skills.
    • Strong documentation and communication abilities.
    • ITIL Foundation v4 certification preferred.
    • Relevant Middleware and Cloud certifications preferred.
    • Willingness to work during normal hours and be on standby when needed.
    • 6-7 years of relevant working experience as Middleware Engineer with deep expertise in one or more middleware technology.
    • Leadership experience is highly desirable.
    • Strong programming skills in Java, Python or other languages commonly used for middleware development.
    • Experience with containerization technologies like Docker and Kubernetes.
    • Experience with cloud computing platforms like AWS or Azure.
    • Sizeable company and ITIL experience are preferable.
    • Bachelor’s in Computer Science, Software Engineering or related discipline.
    • Desired Certifications: ITIL foundation v4, Any relevant Middleware certification, Any relevant Cloud certification.
    • Experienced with DevOps practices, tools and culture.


    The Package :
    • Attractive Salary (RM5,000 – RM7,000).
    • Annual Leave 15 days.
    • Medical Leave 14 days.
    • Medical and hospitalization coverage.


    Experience Required :
    • Mid-Senior Level


    Location :
    • Bangsar South.


    Employment Type :
    • Full Time.