Executive - Immigration Liaison

Job Description

The Role:

• Immigration Liaison serves as the key contact between company and immigration authorities to facilitate student visa processing.
• This role involves coordinating and submitting required documentation, following up on application statuses, and ensuring compliance with immigration policies and procedures.
• The liaison ensures timely communication and resolution of issues, supporting a smooth and efficient visa approval process for international students.

The Responsibilities of the Role:

• Submission of students’ applications/documents that are required by the Immigration Department for the issuance of eVAL.
• Submission of Students’ passports along with the documents that are required by the Immigration Department for the issuance of Student Pass, Special Pass, and Dependent Pass.
• Accept passports and any additional documents from Institutes.
• Ensure passports are kept in the safe box while they are in EMGS possession.
• To vet through the documents using the processing checklist as a guideline.
• To make sure that STAR System statuses are updated correctly.
• To be the point of escalation/contact between Immigration Department and Operations.
• To be the point of contact between Immigration Department and Institutions.
• Highlight all urgent cases to the Line Manager for further assistance.
• To seek Line Manager Assistance whenever needed.
• Highlight any downtime or technical issue to the Line manager for further escalation.
• Undertake any other ad-hoc tasks assigned by the Line Manager or any other Operations Management team as and when required.
• When operational situations arise, management will require the executive to stay back and complete all assigned duties.

Skill Requirements:

• Able to read, write and speak English and Malay.
• Basic Computer knowledge: MS Office (Word, Power Point & Excel).
• Good multitasking ability.
• Customer service oriented.
• Willingness to learn and fast learner.
• Ability to work in a fast-moving environment.
• Minimum Diploma with prior related working experience (preferably minimum 1 year experience in contact centre,) or equivalent combination of education and experience.
• Basic Computer knowledge: MS Office (Word, Power Point & Excel)
• Highly proficient in spoken and written English and Bahasa Malaysia.
• Display excellent communication and willingness to learn/fast learner.
• Able to work as a member of a team independently.

The Package :

• Attractive Salary up to RM2500.
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.