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Job Description

The Responsibilities of the Role:

• Overall team coaching and mentoring of the team to manage B2B customers in relation to telecommunication products and services.
• Maintenance of training content, guides and course materials.
• Wording & SOP optimization to ensure the current knowledge base can support the team`s performance to exceed the set goals.
• Manages the daily operations of the team.
• Creates refresher sessions for poor performers to consolidate their knowledge.
• Translate data into actionable insights & strategies
• Daily team data monitoring & management
• Information synchronization & the scheduling of trainings.
• Responsible for Weekly / Monthly team performance reports.
• Support the Contact Centre in achieving its agreed service levels, Quality Standards and any other KPIs as communicated by Operations.
• Manages all problems of the team in a closed loop.
• Any other tasks as assigned by management.

Skill Requirements:

• Diploma/Degree in IT related disciplines.
• Excellent command of spoken and written English and Japanese.
• Minimum of 2 years in a similar capacity.
• Personal Laptop/PC with own internet service and the following requirements:
• Two monitors 24”
• Workstation (PC/Laptop) Specification: Windows 10 Pro/home i7, 8GB RAM, 500GB SSD.
• Webcam
• Headset with noise-cancelling
• Access to Microsoft Office/Teams
• Chrome & Firefox browser
• .NET Framework 4.7.2 or above
• AnyDesk application
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
• Able to work from 9am-6pm Japan time ,Monday-Friday.
• This position is open to Japanese nationals residing in Japan.

The Package :

• Attractive Salary(RM 12500).
• Performance Related Bonus on a monthly basis for confirmed staff.

Experience Required :

• Associate

Location :

• Japan.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Assists customers with product selection, answers basic questions and suggests various product options that are available.
• Managing customer complaints and escalations.
• Managing of refunds requests.
• Input customer interaction, problems into the Customer Relationship Manager (CRM).
• Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
• Manage and attempt to resolve any complaints directed to the contact center.
• Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
• Work on agreed productivity and quality standards and any KPIs as provided by Management.
• Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.

Skill Requirements:

• Diploma/Degree in any discipline.
• Good command of spoken and written English and Bahasa Malaysia.
• Minimum 12 months experience in contact center/ customer service environment with sales/upsell experience.
• E-Commerce experience/online marketplace knowledge is an advantage.
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Typing speed of over 50 WPM
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Able to work rotational shifts : Monday-Sunday/8am -12midnite.
• 5 day week; off days based on roster.

The Package :

• Attractive Salary.
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave
• 14 days Medical Leave
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry-Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Position:

• The Executive –Technical Support will be required to manage incoming calls and emails pertaining to PCs, Laptops and related products and services.
• The position will require you to support the contact centre in spoken and written English & language of support (see below)
• Operational hours currently 9am to 6pm Mondays to Fridays(country specific) however, working towards 24/7 in future.

Skill Requirements:

• Degree in IT related disciplines.
• 23 years old and above.
• Excellent command of spoken and written language of support:
• *English only
• *English & Bahasa Malaysia
• *English & Cantonese/Mandarin
• *English & Thai
• *English & Vietnamese
• *English & Tagalog
• *English & Bahasa Indonesia
• *English & Japanese
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Well versed in PC hardware and software.

The Package :

• Attractive Salary
• Performance related allowance on a quarterly basis for confirmed staff.
• Work permit organised and paid for by Company (where applicable)
• Housing allowance provided (where applicable)
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry-Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• The Executive – Customer Service will be required to manage all enquiries pertaining to travel arrangements and related products and services.
• This position is open to locals, foreign nationals, spouse visa holders.

The Responsibilities of the Role:

• Assist with all incoming enquiries pertaining to travel reservations, products and services.
• Assist with all promotion and marketing campaign enquiries.
• Resolve customer complaints and enquiries in relation to changes in travel dates and related services.
• Assist/undertake any other tasks as assigned by management.

Skill Requirements:

• SPM/STPM/Diploma/Degree or equivalent professional qualification.
• Excellent command of spoken and written English.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Ability to work in a challenging environment.
• Contact Centre Operating Days : Rotational Shifts 24/7.

The Package :

• Basic salary:
• * RM 2500 during probation; RM 2800 upon confirmation (locals).
• * RM 3000 (foreign nationals).
• Performance Related bonus on a quarterly basis for confirmed staff (locals).
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

Job Brief:

• The E-Commerce Customer Service Support will be required to manage incoming calls and emails from customers in relation to ON-LINE shopping of products and services.
• The position will require you to support the contact centre in spoken and written English and Bahasa Malaysia; ability to read, write and speak Mandarin is an advantage.

Skill Requirements:

• SPM/STPM/Diploma/Degree or an equivalent professional qualification.
• A good command of written and spoken English and Bahasa Malaysia.
• Additional Language Allowance of up to RM500 for those who can read, write and speak Mandarin.
• Possess initiative with the ability to work independently and as a team.
• Work Days and Hours: AbleAble to work rotational 24/7 shift with minimum of 4 hours per shift.
• Dynamic, highly motivated and a result oriented player with good interpersonal skills.
• Contact Centre Operating days: 24/7
• Work Days: 5 day week : Off days are based on the roster.
• Work Hours: Rotational shifts

The Package :

• Attractive Salary.
• Additional Language Allowance of RM500 for those who can read, write and speak Mandarin.
• The probation period is 3 months.
• Once confirmed, there will a performance related bonus per quarter for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Junior Executive.

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full-Time.

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Job Description

The Position:

• The Executive –Customer Service will be required to manage all enquiries pertaining to travel arrangements and related products and services.
• The position will require you to support the contact centre via telephone calls and emails in spoken and written English and Bahasa Malaysia.

The Responsibilities of the Role:

• Assist with all incoming enquiries pertaining to travel reservations, products, and services.
• Assist with all promotion and marketing campaign enquiries.
• Resolve customer complaints and enquiries in relation to changes in travel dates and related services.

Skill Requirements:

• SPM/STPM/Diploma/Degree or equivalent professional qualification.
• Excellent command of spoken and written English and Bahasa Malaysia.
• The ability to read, write and speak Mandarin is an advantage.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated, and result-oriented team player with good interpersonal skills.
• Ability to work in a challenging environment.
• Contact Centre Operating Days: Rotational Shifts 24/7

The Package :

• Basic salary: RM 2500 during probation; RM 2800 upon confirmation.
• Mandarin Language allowance RM 700 (read, write and speak Mandarin).
• Performance Related bonus on a quarterly basis for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Position:

• The Executive –Customer Service will be required to manage incoming calls and emails from customers pertaining to online games and related products and services.
• The position will require you to support the contact centre in spoken and written.
• Japanese and English Language Support.

Skill Requirements:

• Degree in any discipline.
• Excellent command of spoken and written Japanese and English.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• This position is open to All nationalities who are fluent in spoken and written English and Japanese.

The Package :

• Attractive Salary RM 8000
• Performance Related Bonus on a quarterly basis for confirmed staff.
• Contact Centre Operating Hours : 24/7
• Work days/Hours : 5 day week, shift based; off days based on roster.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Position:

• The Executive –Technical Support will be required to manage incoming calls and emails pertaining to PCs, Laptops and related products and services.
• The position will require you to support the Hong Kng and Taiwan contact centre in spoken and written English, Mandarin, and Cantonese.
• Operational hours currently 9am to 6pm Mondays to Fridays however, working towards 24/7 in future.

Skill Requirements:

• Minimum SPM with good knowledge of Computer hardware, or experience in tech support.
• 23 years old and above
• Excellent command of spoken and written English, Cantonese and Mandarin
• Possess initiative, able to work independently and as a team
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
• Well versed in PC hardware and software

The Package :

• Attractive Salary (RM4000-RM6000)
• Performance related allowance on a quarterly basis for confirmed staff
• 15 days Annual Leave
• 14 days Medical Leave
• Medical and hospitalization insurance coverage

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

Responsibilities:

• Customer Support and customer complaint handling in B-B environment.
• Propose and introduce network and telecom traffic solutions.
• On-line monitoring of the service performance measuring the quality of client’s products.
• Taking corrective action both proactively and reactively.
• Identify possible areas of network and process improvements and propose solutions.
• Work closely with customers and internal resources to effectively manage customer expectations and satisfaction.
• Any other task(s) as assigned by management.

Skill Requirements:

• Degree in electronics,informatics or telecommunication
• Excellent command of spoken and written English and French.
• Experience in protocols such as ISUP/MAP/SIP/Diameter/API.
• Experience in GSM network infrastructure and knowledge of QoS KPI management.
• Good understanding of IP network and its topology.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.

The Package :

• Attractive Salary(negotiable).
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual leave.
• 14 days Medical leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate.

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

Responsibilities:

• Accountable for the Customers’ on boarding journey (Project management, Provisioning, Training and support during trial and implementation phases) for IoT customers in Asia.
• Establish and maintain a good relation with your assigned set of customers, to drive the adoption of the IoT solution and stimulate growth of the business relation.
• Key technical interface for the Customer and our commercial organisation, for IoT services;
• Understand the customer needs ; propose and implement, with the customer, the agreed solution;
• Provide consultancy support to customers during his life-cycle regarding IoT features, portal and APIs ; and perform managed service duties when agreed,
• Provide trainings (online or onsite) to customers. Within the team, you generate and update educational documents, FAQs list for internal and external purposes;
• Gather customer feedback for possible evolution of our product portfolio and promote existing or new features to the customers based on changing needs and / or platform technology.
• Any other tasks as assigned by management.

Skill Requirements:

• l Degree/Masters in Telecommunications or equivalent professional qualification.
• Relevant and broad experience (5 years) in the international telecommunication business or in operating Mobile Networks;
• Technical expertise in mobile data (IPX, LTE, SMS and signalling along with PCRF and Data Roaming Control), experience with end user device interworking and SIM cards manufacturing is an asset;
• Basic programming skills and understanding of APIs;
• Ability to deal with complex problem and recommend solutions;
• Good command of written and spoken English and Mandarin.
• Ready to travel for short trips;
• Develop and maintain long term and trusty relationship with your customers and your colleagues (Commercial, Engineering, Fulfilment and Assurance);
• Ability to easily communicate with the Customers in their own language and explain technical / telecom complexity to non-telco customers.
• Very good presentation skills and ability to cope with different cultural specifications in a multicultural, innovative and changing environment;
• Customer focused, result oriented and stress resistant.
• Ability to work early and late shifts, at night and during the weekends (24/7).
• Able to follow and adapt to fast moving technical environment.
• Good analytical and problem-solving skills.
• Strong customer focus.
• Able to take initiative, flexible and stress resistant.
• Dynamic,highly motivated and result -oriented team player with good collaboration skills.

The Package :

• Attractive Salary(Negotiable).
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual leave
• 14 days Medical leave
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate.

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

Job Brief:

• We are looking for a competent PHP Programmer/Developer who is capable of understanding and translating the business requirements (user stories) into system development requirements.
• During the delivery of a support/development project, you will be required to take ownership of the project from start to finish and complete it within the committed timeline. You will be involved in the entire development cycle but the primary focus will be on the back-end development, integration of server-side APIs, ensuring the high-performance of various web applications and ultimately ensuring a great user experience for all developed systems.

Responsibilities:

• Ability to understand business requirements (user stories) and translate them into development requirements.
• Design, Develop and Customize system/software as per business requirements.
• Develop REST API for external system integrations.
• Ability to build reusable code for future use.
• Maintain source code, analyze and fix bugs where necessary.
• Assure that system is developed to comply with coding standards and secure coding best practices.
• Optimize application(s) for maximum speed and scalability.

Skill Requirements:

• Bachelors Degree / Diploma / Professional Certificate in Information Technology, Computer Science, Software Engineering
• Minimum of 2 - 3 years related working experience
• Proficient with programming language such as HTML, CSS, JAVASCRIPT, PHP, BOOTSTRAP
• Experience in PHP web frameworks such as Yii2, Zend2, Symfony.
• Proficient understanding of code versioning tools, such as Bitbucket
• Experience in Magento, SuiteCRM, ProcessMaker and MERN mobile app development would be an added advantage.
• Detail oriented, innovative, self-motivated and well organized, also with the ability to meet the tight deadlines.
• Ability to work on multiple projects/efforts simultaneously.
• Ability to adapt, learn & implement new technologies.

Experience Required :

• Mid-Senior level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Position:

• The Executive -Monitoring Support role provides proactive 24x7 monitoring of service order deliveries within the SLAs stipulated.

The Responsibilities of the Role:

• Daily close monitoring on Open task(s)(Service Order).
• Proactive monitoring on service order deliveries to ensure timely repair within the service level agreement.
• Control tower of general enquiries, operational activities & escalations via phone/email/chat/communicator queue to ensure resolution & customer satisfaction.
• Action on requests & provide response with progress update promptly until issue resolved.
• Engaging internal services teams and external partners (service providers) to work on service delivery related issues.
• Interface with relevant service teams to work for part relation & substitution, revision delivery ETA, service deferral and other alternatives on any miss or potential delays.
• Provides 24x7 support and coordination for crisis, planned/unplanned events and escalations.
• Any other task(s)as assigned by management.

Skill Requirements:

• Diploma/Degree in IT or Business related disciplines.
• Excellent command of spoken and written English and Mandarin.
• Call centre/Tech Support/Services/IT & technical experience preferably with monitoring tools.
• Prior experience with ServiceNow knowledge, or have experience with other systems (PBI, SQL, Qliks, RPA etc)
• Ability to work effectively in a team environment with both technical and non-technical staff.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Contact Centre Operating Days/Hours : 24/7
• Ability to work in 24x7 rotational shift environment.
• Ability to work night shifts.
• 5 day week ; off days based on roster.

The Package :

• Attractive Salary.
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.