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Specialist - Human Resources Recruitment
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Job Description
The Responsibilities of the Role:
- To assist the head of recruitment in identifying and developing new sources for recruitment to support the company's growing needs.
- To assist the head of recruitment in identifying & developing new sources for recruitment support.
- To source for potential candidates and to conduct initial telephone interviews.
- To maintain recruitment data on applicants received through to successful / unsuccessful candidates (i.e. conversion rate, rejection rate, reasons for rejections, etc.).
- Liaise with appropriate agencies in the facilitation of recruitment initiatives.
- Participating in job fairs and ensure timely production of MIS / update reports on recruitment.
Skill Requirements:
- Minimum Diploma holder preferably in HR/Business Studies.
- Excellent command of spoken and written English & Bahasa Malaysia.
- At least 1 year experience in a similar capacity.
- Good knowledge of Microsoft Office programs.
- Quick comprehension and adaptation skills.
- Ability to work under certain degree of pressure.
The Package :
- Attractive Basic Salary - up to RM3,500.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Mid-Senior Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive or Specialist - Employee Relation and Industrial Relation
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Job Description
The Responsibilities of the Role:
- Expatriate Management (70%):
- Organize and verify necessary documents for new and renewal employment pass (EP), dependent pass (DP), and social visit pass (SVP) applications submitted through the Expatriate Service Division (ESD), MDEC expats system.
- Handle offboarding procedures for expatriates, including the cancellation of employment pass (EP), dependent pass (DP), and social visit pass (SVP) applications.
- Experience in handling Philippine Overseas Employment Administration (POEA).
- Act as the company representative, coordinating with MDEC Cyberjaya, Immigration Putrajaya, and other authorities on matters such as relocation, loss of passport, transfer of endorsement, change of position, special pass issuance, overstay clearance, and permissions for work and study.
- Liaise closely with hiring managers to understand their business demands from expat management perspective to meet hiring needs in a timely manner.
- Monitor expiry dates and initiate renewals proactively to avoid disruptions.
- Develop and maintain expatriate policies and procedures in line with Malaysian laws and company standards.
- Continuously seek process improvements to enhance the expatriate experience and streamline administration.
- Manage ad-hoc HR tasks related to global mobility or assignments as needed.
- Industrial Relations (30%):
- Conduct induction training.
- Maintain IR system data.
- Conduct reference checks for candidate’s/existing employee disciplinary records for internal applications, rehiring, and payroll-related activities. Support processes such as cash advances, promotions, performance reviews, internal transfers, and contract extensions.
- Develop and manage announcements related to government regulations relating to employment matters. Assist with company-wide Employee Relations programs and activities, including handling staff grievances, documentations and supporting internal communication efforts.
- Issuance of HR letters, including non-confirmation, non-renewal, AWOL, termination, and warning letters, ensuring compliance with the Employment Act 1955, Industrial Relations Act 1967, and company policies.
- Prepare IR documents, attend and participate in IR activities including handling staff disciplinary issues, conducting investigations, and participating in domestic inquiries.
Skill Requirements:
- Degree in Human Resource Management or equivalent.
- Good command of written and spoken English and Bahasa Malaysia.
- Minimum 2 year of experience in expatriate management, immigration, or mobility services.
- Dynamic, highly motivated and a result – oriented team player with good interpersonal skills.
- Strong sense of integrity and commitment to ethical behaviour.
- Demonstrates strong initiative and the ability to work independently, while also thriving in collaborative, team-oriented environments.
- Experience liaising with governmental bodies and immigration agencies.
- Excellent communication and interpersonal skills with cultural sensitivity.
- Willing to learn and share attitude.
- Strong knowledge of Malaysian immigration regulations and employment laws applicant will have an added advantage.
- Ability to work in a challenging environment.
The Package :
- Attractive Basic Salary – up to RM3,500.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Mid-Senior Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Inside Sales Operations Specialist
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Job Description
The Role:
- The Inside Sales Operations Specialist supports the sales team by managing sales processes, optimizing workflows, and ensuring seamless execution of orders.
- This role involves working closely with sales representatives, customers, and internal teams to drive efficiency, accuracy, and revenue growth.
The Responsibilities of the Role:
- Support the inside sales team with order processing, pricing approvals, and deal execution.
- Manage CRM systems(D365), ensuring data accuracy and reporting insights for sales performance.
- Coordinate with finance, supply chain, and customer service teams to resolve order-related issues.
- Streamline sales workflows and identify areas for process improvement.
- Assist in sales forecasting, pipeline management, and quota tracking.
- Act as a liaison between inside sales and other business functions to enhance operational efficiency.
Skill Requirements:
- Bachelor’s degree in business, Sales, BI or a related field preferred.
- 2+ years of experience in sales operations, inside sales, or a similar role.
- Strong proficiency in CRM systems (D365 preferred) Microsoft Excel, Power BI, Qlik.
- Excellent analytical, organizational, and problem-solving skills.
- Ability to work collaboratively in a fast-paced sales environment.
The Package :
- Attractive Salary (RM3,500)
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist Application IT Engineer (English and Mandarin Language Support)
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Job Description
The Responsibilities of the Role:
- Provide operational support for Lenovo's self-developed systems (e.g., I&C, LPH, Contract Center), primarily covering contracts and related domains.
- Efficiently resolve user-reported system issues with high quality and productivity.
- Deliver high-quality results for other critical tasks assigned by team leadership.
Skill Requirements:
- Bachelor's degree or higher in Information Management & Information Systems, Computer Science, or a related field.
- 1-3 years working experience in Java development, Oracle, SQL Server, MySQL, or other common databases are preferred. (proficient in object-oriented programming, familiar with Spring MVC/Spring Boot API development, and experienced with Spring Data JPA/Hibernate/PostgreSQL).
- Responsible for business-related system operation & maintenance, including rapid diagnosis and resolution of critical system failures.
- Strong communication skills (Chinese & English speaking, English in writing), strong self-motivation, willing to support night on-call duty when required.
The Package :
- Attractive Salary (RM5,000 – RM7,500).
- Language Allowance (RM500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Uptown Damansara.
Employment Type :
- Full Time.
Executive - Human Resources and Payroll
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Job Description
The Responsibilities of the Role:
- Conduct New Hire Induction and explain the benefits and terms and conditions.
- Complete Confirmation, Extension Contract, Employee Movement, Transfer, Resignation, and Redundancy end-to-end process.
- Issuance and deactivation of the company access card for employee movement.
- Process payroll accurately and in a timely manner.
- Update the Medical Registration template for new hires’ insurance coverage based on the terms stipulated in the employment contract.
- Leave Management handling inclusive of the monthly leave reconciliation and document maintenance.
- Income Tax document handling for expatriate employees.
- Statutory handling for EPF, Sosco, EIS, and Income Tax.
- Assist and participate in ad hoc / special projects as assigned from time to time due to business requirements.
Skill Requirements:
- Degree/Diploma holder in any discipline.
- Between 1-2 years’ experience in a similar capacity.
- Excellent command of spoken and written English and Bahasa Malaysia.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Fresh graduates are welcome to apply.
The Package :
- Monthly Salary (RM 2800 -RM 3500; will be commensurate with relevant experience)
- Performance Related Bonus on a half-yearly basis for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry-Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - ICT Helpdesk
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Job Description
The Responsibilities of the Role:
- Represent ICT HelpDesk, act as a single point of contact for ICT, Physical security, and Facility related issues.
- Provide first level troubleshooting for all tickets raised under any severity within the stipulated service levels.
- Responsible for evaluating and escalating tickets to the next levels and following up the same until issue is resolved.
- Communicate with clients and update the ticket status and the completeness of the work.
- Responsible for communicating with internal and external parties for ticket related issues and escalations. This will involve communication with third parties as well.
- Close the tickets upon resolving the issue and update the client in a timely manner.
- Extract reports daily, weekly, and monthly form the assigned systems.
- Responsible for user ID management in various systems. This will involve creation, deletion, renaming and archiving and reconciliation of user IDs with HR records.
- Follow up the tasks assigned to NOC engineers and update the DH ICTO.
- Follow the formalities and liaise with the procurement team in the event of Executive Administration absence.
- Contribute ICT team initiatives and developments.
Skill Requirements:
- Diploma in Information Technology or Computer Science or Computer Engineering.
- ITIL Certified (minimum certification level).
- Minimum one year of experience in customer support domain.
- Technical issue troubleshooting.
- Knowledge on Microsoft applications (Word, Excel, Visio and Power Point).
- Knowledge of other applications and operating systems would be an added advantage.
- A strong client focus and desires to assist others.
- The ability to analyze problems quickly and skillfully.
- A methodical and disciplined approach.
- Excellent problem-solving skills.
- Patience and perseverance.
- Good communication skills.
The Package :
- Attractive Salary (RM3,000)
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - Quality and Customer Experience (English and Bahasa Malaysia Language Support)
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Job Description
The Position:
- The role encompasses an overall responsibility for managing the customer experience and quality of the operations team on a day-to-day basis.
- The role involves being responsible for the overall management of customer experience within the project.
The Responsibilities of the Role:
- To accurately score and perform call and/or email monitoring for Executive - Customer Service on a monthly basis according to guidelines set and to provide appropriate coaching and feedback.
- To collate call/email monitoring results, analyze, and recommend opportunities for continuous improvement on a monthly basis.
- To convey issues and positive reinforcement on Quality assurance concerns to TQM and Operations Management (OPS) respectively.
- To maintain and improve the implemented QMS to reflect new client changes/implementations and/or as a result of the analysis derived from the monthly audits.
- To ensure streamlined knowledge of Quality process across functions (i.e. Ops, L&D, Clients) through Calibration activities.
- Review and Analyze Voice of Customer data gathered through survey-based system (e.g. CSAT) or CSI input. Derive action plan to further improve overall Customer Experience.
- To undertake initiatives targeted to improve the overall quality performance of the agents.
- To conduct case investigations reported by the clients or Ops within a 24hrs deadline.
- Any other task(s) as delegated by Supervisors.
Skill Requirements:
- Must be a Degree holder or have an equivalent professional qualification in a relevant field of study.
- Good command of spoken and written English and Bahasa Malaysia.
- Minimum 12 months at current level of Executive/ Specialist.
- Excellent disciplinary and performance track record.
- Proven skills in handling inbound and outbound calls and/or emails.
- Monitor and gauge techniques of yielding desired targets.
- Ability to locate data, analyze trends and make appropriate recommendations for continuous improvements.
- A good understanding of call center operations to be able to identify, assess and manage existing business processes in operations for continuous improvement.
- Demonstrates effective teamwork and people skills to foster constructive working relationships and actively participates in and contributes to cross-functional teams.
- Proficient in MS Office applications.
The Package :
- Attractive Salary.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - Senior Solution Architect ICT Network
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Job Description
The Responsibilities of the Role:
- Work with consultants in design networks.
- Work with LAN and WAN vendors to identify and solve problems of any networks and the WAN.
- Document the network topology in order to quickly access information needed to make purchases and diagnose problems.
- Implement and maintain network security.
- Assist in maintaining network connections to all administrative staff.
- Create and maintain a remote monitoring system of the network using SNMP and other network management tools in order to maximize network efficiency.
- Maintain an effective system of communication between central office staff, district technicians and campus technology specialists.
- Perform other duties as assigned.
Skill Requirements:
- A degree in computer science from a recognized university/institute.
- At least three years industry experience in configuring, managing and troubleshooting enterprise class networks.
- In-depth knowledge of all networks, especially those used by the company.
- Interpersonal skills and experience in presenting.
- Problem solving and project management experience.
- Teamwork skills.
- Vendor certification is and added advantage (Cisco, Checkpoint, Fortigate etc).
The Package :
- Attractive Salary (RM5,000).
- Housing Allowance (RM500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Manager - Senior Solution Architect ICT Network
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Job Description
The Responsibilities of the Role:
- Managing, designing, implementing, and troubleshooting of complex enterprise networking and communication architecture (LAN, WAN, VPN and cloud infrastructure).
- Managing new projects through complete network design and setup which involves IP addresses planning all the way to proposing and setting up the most appropriate technologies including MPLS, DIA to establish connectivity to branch offices.
- Document the network topology to quickly access information needed to identify the problem cause, rectification and diagnose problems.
- Monitor and analyze network performance; ensure high availability and optimal uptime.
- Measure and evaluate network performance and eliminating threats and performance lags using tools such as Cisco Network Admission Control, Solarwinds, PacketShaper and Optimization.
- Undertaking data network fault investigations & troubleshooting in local and wide area environments, using information from multiple sources and reporting network operational status by gathering and prioritizing information and managing projects.
- Provide technical guidance and support to local business units to ensure smooth functioning of IT operations at the local and international branch. Work with various stakeholders in the region and HO and set priorities to the implementation and roll out of IT Services in the region.
- Maintaining network inter-devices security by utilizing technologies such as VLANs, Access Control Lists, port security and policy-based routing on layer 3 network switches.
- Manage and configure security devices, including Router, Switches, wireless, firewall, proxy systems, IPS/IDS and other security devices as per the project requirements.
- Manage all the major security incidents to ensure appropriate actions are being taken and communication is maintained throughout the incident.
- Roll out new project requirements, new implementation, and troubleshooting.
- Collaborate with vendors and service providers for support and procurement.
- ISO & ISMS Documentation, ISMS technology recommendation implementation, ISMS recommendation continuity, SOP adherence.
- Manage and mentor a team of network and security professionals.
- Collaborate with other departments to align IT infrastructure with business goals.
Skill Requirements:
- A degree in computer science / equivalent from a recognized university.
- Vendor Certifications Cisco/Checkpoint/Fortigate/Palo Alto/Solarwinds is a must.
- At least five years’ industry experience in configuring, managing, and troubleshooting enterprise class networks.
- In-depth knowledge of network topology, protocols, configurations hands-on especially those used by the company.
- Interpersonal skills and experience in presenting.
The Package :
- Attractive Salary (RM8,000).
- Housing Allowance (RM500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Mid-Senior Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Assistant Manager Recruitment - Mandarin and Cantonese Language Support
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Job Description
The Responsibilities of the Role:
- The role’s responsibility is to assist the head of recruitment in identifying and developing new sources for recruitment to support the company's growing needs.
The Responsibilities of the Role:
- Assist the head of recruitment in identifying and developing new sources for recruitment to support the company's growing needs.
- To work with the Specialists, executives, and administrator to ensure adherence to recruitment processes at all times.
- To work with specialists, executives, and administrators in conducting initial telephone interviews with potential candidates and scheduling of interviews as per project requirements and timelines.
- To handle all tasks pertaining to external recruitment portals, headhunting firms, etc. to increase recruitment candidate numbers.
- To assist the head of recruitment in ensuring that all data related to recruitment is tracked with both quantitative and qualitative reports.
- To maintain recruitment data on applicants received through to successful / unsuccessful candidates (i.e. conversion rate, rejection rate, reasons for rejections, etc.).
- Working and partnering with education establishments to create, plan and deliver/run events etc. to keep in contact with graduate fraternities for talent pool development.
- Liaise with appropriate agencies in the facilitation of recruitment initiatives.
Skill Requirements:
- Minimum Diploma holder preferably in HR/Business Studies.
- Excellent command of spoken and written Mandarin & Cantonese.
- At least 1 year experience in a similar capacity.
- Good knowledge of Microsoft Office programs.
- Technical Recruitment skills and experience is an added advantage.
- Quick comprehension and adaptation skills.
- Ability to work under certain degree of pressure.
The Package :
- Attractive Salary: Up to RM5,000.
- Performance-related allowance for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Mid-Senior Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Assistant Manager - Operations (English and Thai Language Support)
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Job Description
The Responsibilities of the Role:
- The Assistant Manager – Operations must be proficient to converse in Thai and English Languages with their sub-ordinates/staff and with customers.
- Lead, supervise and manage a team of Executive Technical Support & subjects to meet the required performance and KPIs.
- Provide the team with clear objectives for group and individual performance and support with regular and constructive feedback through quality audits and performance appraisals.
- Support, coach and manage the Executive Technical Support and subjects to ensure that both operational targets (required performance and KPIs) and service levels are achieved.
- Provide ongoing coaching, training and counseling for team members on customer management as well as products and services.
- Lead by example by displaying initiative in all areas including adherence to schedule and good attendance records.
- Review workflow and procedures to close service gaps, ensure productivity and accommodate new products & services.
- Maintain the Operations Quality Management System (QMS) and continuously review and update the policies, processes and forms.
- Support the Contact Centre in achieving its overall service levels (average speed of answer, abandoned calls, % calls answered within service level) and any other KPIs as dictated by Operations.
- Work with the line manager to co-ordinate shift rosters for the team members and to ensure that agreed shifts will be covered.
- Conduct regular team meeting and buzz sessions to ensure that two-way communication is maintained between team members and management.
- Support the management team in creating management reports based on agreed time scales.
- Undertake any administration associated with payroll, staff annual leave/MC applications, expenses claims and amendments to staff rosters.
- Undertake any other ad-hoc tasks assigned by the Senior Manager or any other superior from Operations as and when required.
- Disseminate information received from client contact points to the team members as soon as possible and to ensure the team members are fully briefed on the information received.
- Attended to any high-level customer complaints received by team members and spend an agreed proportion of time answering queue calls and handle escalations through to resolution.
- Identify areas for service improvement and make recommendations to the management team.
- When an operational situation arises, management will require the Assistant Managers to stay back and complete all assigned duties.
- Regularly review operations performance and be able to provide immediate snapshot views on overall operations.
- Ensure accuracy / integrity of data.
- Prepare daily, weekly and monthly reports pertaining to contact center operations and performance.
- Prepare a business review presentation (when required) and ensure all the reports are accurate and meet data integrity.
Skill Requirements:
- Excellent command of spoken & written Thai and English.
- Good multitasking ability.
- Excellent computer knowledge: MS Office, MS Outlook and Internet Explorer.
- Fast typing skills (minimum 35 words per minute).
- Good problem-solving skills.
- Customer service oriented.
- Preferably with call centre background.
- OS Knowledge (all OS).
- Hands on experience on Laptop / Desktop / Tablet products.
- Peripheral Devices (USB/Printer/Scanner Etc.)
- Network Basics (Windows network configuration/troubleshooting basic Wi-Fi issues).
- Troubleshooting skills (Device drivers / Blue screen errors / Windows errors / No POST etc.)
- Hardware Basics (Motherboard / Hard disk / Memory / SMPS / Display / BIOS etc.)
- Speak with good pace, articulate and have clear pronunciation.
- Passion for customer care.
- Minimum 12 months in current position as Specialist / Assistant Manager.
- Degree or an equivalent professional qualification.
The Package :
- Attractive Salary (RM5,000 – RM6,000).
- Housing Allowance (RM500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Incident Management (English and Tagalog Language Support)
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Job Description
The Responsibilities of the Role:
- Coordinate the resolution of all escalations.
- Accountable for directly working with the business to assist in all case escalations.
- Manage escalations of open tickets from customers or internal delivery units with the support of the involved delivery units if necessary.
- Verify the debriefing of calls or tickets and, if necessary, collect missing information.
- Ticket Monitoring and Escalation management.
- Proactive open call monitoring to ensure the fulfilment of contracted SLA agreements, taking remedial action where tickets may go ‘out of contract’ without further attention, updating call history on the call management system, proactively updating customers about potential issues, answering requests on ticket status, etc.
- Identify and execute robust and continuous improvement opportunities among the stakeholders.
- Manage the resolution of ticket-specific service delivery issues through route cause analysis of missed SLAs. If applicable, detect recurring causes, propose specific ‘get well’ plans, and take the lead for agreed-upon action plans.
- Closely interact with businesses and provide ad-hoc solutions to their needs.
- Require standby after office hours to manage escalation from other continents and regions.
- Responsible for ensuring that the set KPIs are achieved.
Skill Requirements:
- Degree in IT related disciplines (preferred).
- Good command of spoken and written English & Tagalog.
- Minimum 1 year experience in a similar position.
- Contact Centre experience is an advantage.
- Undergraduate degree/diploma in IT or Business related.
- Able to work night shift. Work in 24x7 rotational shift face pace environment.
- Well versed in Windows Operating Systems and Windows Office.
- Well versed in software and hardware.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
The Package :
- Attractive Salary (RM3,500).
- Housing Allowance (RM500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Billing Support (English, Mandarin and Cantonese Language Support)
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Job Description
The Responsibilities of the Role:
- The billing executive should have a keen eye for detail. Also be comfortable working with little supervision to meet tight deadlines. The goal will be to monitor accounts receivable and ensure we bill our customers correctly, among others.
- Issue and distribute invoices.
- Build and process quotations.
- Process new contracts and sales.
- Collaborate with other departments/teams to ensure billing accuracy.
- Address customer complaints and questions.
- Keep track of accounts receivable and transactions.
- Assist with customer account reconciliations.
- Prepare and present analytical reports.
- Support monthly and quarterly audits and clean ups.
- Resolve any issues or mistakes.
- Propose potential sales opportunity and upsell to customers.
- Procurement of spare parts and logistics.
- Speak to customers with clarity and ensure that the information regarding their service is communicated with clarity.
- Any additional task assigned by management.
Skill Requirements:
- Proven experience as a billing executive or similar accounting role.
- Good knowledge of electronic billing procedures.
- Proficient in MS Office (especially Excel).
- IT knowledge (Hardware/Software) is an added advantage.
- Excellent communication skills in English, Mandarin Cantonese (to read, write and speak).
- Organizational and time-management skills.
- Attention to detail.
- Teamwork skills.
- Highly motivated and willing to go the extra mile, customer centric.
- Ability to work independently and meet tight deadlines.
- BSc/BA in accounting or similar field is preferred but not a requirement.
- Proven track record of excellent customer service skills.
The Package :
- Attractive Salary (RM4,000 – RM4,500).
- Housing Allowance (RM500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Assistant Manager - Operations
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Job Description
The Responsibilities of the Role:
- Manages the daily operation of the team; reports the business management status to the leadership and discloses it to the team members in a timely manner.
- Communicates with the team members and answers their questions.
- Manages all problems of the team in a closed loop.
- Each Team Leader must handle the business of the agent team that he/she leads in the role of an agent at least once a month, to know the business development trend and the problems that their team members might encounter and develop standard problem-solving ideas and procedures.
- Has the sense of time management, performs time planning for each type of business, and exports business schedules.
- Support the Contact Centre in achieving its agreed service levels, Quality Standards and any other KPIs as communicated by Operations.
- Responsible in molding and guiding team members to achieve departmental goals and targets.
- Daily operational review of individual desk and able to provide justification for failures (if any).
- Respond to questions from all members in a timely and professional manner, regardless of their skill level, attitudes, requests, or demands.
- Provide topics of discussion to maintain the natural flow of the message.
- Collaborate with other departments to manage reputation, identify key players and coordinate actions.
- Ensure team members are providing accurate information to customers.
- Communicate performance against objective with the individual team members and to monitor constantly their performance in terms of agreed key performance indicators.
- Collaborate with other departments to manage outliers, identify key players and coordinate actions.
- Work with MIS Team to co-ordinate shift rosters for the team members and to ensure that agreed shifts will be covered.
- Conduct regular team meetings and buzz sessions to ensure that two –way communication is maintained between team members and management.
- Act as point of reference and assist staff with enquiries.
- Support the management team in the creation of management reports to agreed time scales with detailed analysis and recommendation.
- Undertake any administration associated with payroll, staff annual leave /MC applications, expense claims and amendments to staff rosters.
- Disseminate information received from client contact point to the team members as soon as possible and to ensure the team members are fully briefed on the information received.
- Attend to any high-level customer complaints received by the team members and spend an agreed proportion of time answering queue.
- Identify areas for service improvement and make recommendations to the management team.
Skill Requirements:
- Been using Window OS, Windows Office, MS Outlook, Chrome and Internet Explorer for more than 3 years.
- Understand basic Internet Explorer settings and changing proxy.
- Typing speed above 40 wpm.
- Speak and type (language) at native level.
- Graduate from college or above, related professional on electronically is preferred with background in Electronics, communications, economics, management, etc.
- At least one-year experience as an Assistant Manager in related job in companies of the related industries, such as consumer electronic product manufacturers, operators, and banks.
- Experience of leading a team of at least 15 members.
- Experience in other mainstream mobile phone manufacturers is an added advantage.
The Package :
- Attractive Salary (RM4,500 – RM4,700)
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Manager Operation (Customer Engagement Centre)
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Job Description
The Responsibilities of the Role:
- Lead and manage projects to ensure timely delivery and successful outcomes.
- Oversee call centre operations, ensuring efficient and effective service delivery.
- Manage and mentor team members, fostering a positive and productive work environment.
- Develop and deliver presentations to various stakeholders, clearly communicating project progress and outcomes.
- Collaborate with cross-functional teams to achieve organizational goals.
Skill Requirements:
- Degree, Diploma, or an equivalent professional qualification.
- A high degree of integrity and professionalism with leadership traits.
- Proven experience in project management.
- Extensive experience in a call centre environment.
- Strong people management skills, with a track record of leading and developing teams.
- Excellent communication and presentation skills.
- Proficiency in Mandarin is an added advantage.
- Display excellent communication, problem solving and people skills.
- Display willingness to learn/fast learner.
- Must be independent, self-motivated, show initiative and a strong sense of ownership/responsibility.
The Package :
- Attractive Salary (RM10,000 – RM12,000).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Mid-Senior Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Manager - Finance
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Job Description
The Responsibilities of the Role:
- Handle daily finance operations and related tasks.
- Manage and lead a team, providing guidance.
- Prepare the full set of monthly financial statements, including reconciliations and tax computations, and generate analysis reports to support management decision-making.
- Maintain the accounting, fixed asset and inventory systems.
- Prepare the annual budget and forecasts for profit and cash flow, and assist in tracking and monitoring financial performance and results.
- Ensure compliance with financial policies, regulations, and internal controls.
- Ensure the company adheres to local tax regulations, including withholding tax and service tax.
- Establish, monitor, and maintain accounting controls and procedures.
- Liaise with auditors, tax agents, and regulatory authorities to ensure compliance with statutory and regulatory requirements.
- Process end-to-end payroll, ensuring accurate and timely payroll for all employees, including compliance with payroll regulations.
- Perform any other duties or tasks as assigned by management, as required.
Skill Requirements:
- Candidate must possess at least Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Accounting/Finance or equivalent.
- At least 5 years of working experience in the related field is required for this position.
- Excellent knowledge of accounting regulations and procedures, including the MPERS.
- Hands-on experience with accounting software.
- Strong attention to detail and good analytical skills.
- Additional professional certification will be an added advantage.
- Problem solving, communication and interpersonal skills.
- An immediate starter would be advantageous.
The Package :
- Attractive Salary.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Mid-Senior Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Assistant Manager - DevOps Engineer (English Support)
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Job Description
The Responsibilities of the Role:
- Develop scripts to automate day-to-day operation processes which require manual work.
- Support the application CI/CD pipeline for promoting software into higher environments.
- Manage operation day-to-day technical issues.
- Troubleshooting, root causing, perform web platform administration activities ensuring issues are resolved in timely fashion within agreed SLA.
- Perform site performance monitoring to determine system performance bottlenecks and Root Cause Analysis.
- Proactive learner with the ability to research and quickly utilize new technologies.
- Work with other cross-functional and enterprise-wide organizations to develop systems and process enhancements.
- Understand business requirements, both current and future, and design automation solutions to achieve the business directives.
Skill Requirements:
- Bachelor of Computer Science / Information Technology from a reputable university/college with a minimum of 3 years of working experience in IT Application DevOps.
- Passionate about Technical IT work and adopting new technologies.
- Experience in managing Linux based infrastructure.
- Hands-on experience at least in one scripting language.
- Hands-on experience with databases including MySQL, Mongo, Redis.
- Knowledge of Java/JVM based languages.
- Knowledge and experience of working in an Agile/Scrum environment.
- Knowledge in CI/CD processes.
- Critical thinker and problem-solving skills.
- Good teamwork.
- Good time-management skills.
- Good interpersonal and communication skills.
The Package :
- Attractive Salary (RM6,000 – RM12,500).
- RM500 Housing Allowance.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Business IT Specialist (English and Mandarin Language Support)
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Job Description
The Responsibilities of the Role:
- Oversees the IT related issues that are essential to business.
- Ability to provide excellent customer service including strong analytical, business process understanding and problem-solving skills.
- Control tower and coordination of service delivery related responses and activities.
- Ability to think logically and quickly under pressure.
- Proactiveness 24x7 monitoring & real-time visibility to IT outage in real time manner.
- Monitoring, maintaining tickets and work closely with business stakeholders on IT Issue.
- Provide fast and efficient support when and where it’s needed to ensure end users remain productive and operations run smoothly.
- Handle support tickets within the required SLA and IT service.
- Support first level documentation and user guide.
- Keep IT management apprised of critical issues.
- Able to identify and trigger the rightful ticket resolution owner in accordance with business process.
- Handle L2 ticket/issues escalated for resolution.
Skill Requirements:
- Required to speak, read and write in English and Mandarin.
- Diploma, Bachelor's Degree, in Engineering / IT / Computer Science.
- Strong language competencies in English and other languages are added advantage.
- Able to work night shift.
- Minimum 1 year of total IT experience/software/services.
The Package :
- Attractive Salary (RM3,000 – RM4,000).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
SAP Professionals (All Modules)
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Job Description
- Apply once and be considered for multiple SAP opportunities that match your skills and experience. We’re looking for SAP professionals across implementation, development, and support roles. Expertise in FI/CO, SCM, HCM, SD, or technical areas (ABAP, Basis, HANA) is highly valued.
The Responsibilities of the Role:
SAP - Data Scientist
- Data integration, modelling, and analytics.
- Visualization development.
- Knowledge consolidation, processing, and modelling.
- Training algorithms for business problems.
- Technical platform operations.
- Understanding big data, distributed systems, and development basics.
SD - SAP FICO Consultant
- Experience in SAP ECC/S4 SD module.
- Understanding ABAP language and system integration.
- Finance-related downstream/upstream functions.
- Familiar with finance business operations.
- SAP skills such as BPC, Sabrix, Ariba, and Brim.
General Java - Java Developer
- Java development (3+ years).
- Proficient in Spring MVC/Spring Boot for API development.
- Experience with Spring Data JPA, Hibernate, and PostgreSQL.
- PL/SQL development and knowledge of Oracle, SQL Server, and MySQL.
- Familiar with Gradle, Git, Jira, and Spring Cloud for microservices.
General BW/BI - Azure Data Engineer
- Experience in Azure Big Data stack.
- Familiar with Azure Databricks, Azure Data Lake, SQL DW/Synapse.
- Monitoring SQL stored procedures.
- Proficiency in ETL/ELT processes.
GL - SAP MM/SD Consultant
- SAP MM/SD module operation and project implementation.
- ABAP skills are an advantage.
- Integration skills such as IDoc/EDI.
Front-End Developer
- Proficiency in HTML, CSS, JavaScript, TypeScript.
- Experience with React (Vue is a plus).
- Experience with backend services, middleware, and large-scale projects.
- Knowledge of JavaScript optimization and functional programming.
- Familiar with CI/CD, Next.js, RxJS, and design patterns.
Operations & Maintenance Engineer
- Maintain and optimize overseas sales systems.
- Resolve E2E sales data-related issues.
- Collaborate with sales, IT, and vendors for IT support tickets.
- Strong problem-solving and attention to detail.
Business Analyst
- Business process mapping and requirement gathering.
- Applying business analysis methodologies.
- Communicating and presenting solutions effectively.
- Familiarity with Agile methodologies and project management tools (Jira, Trello).
- Experience with system analysis and solution design.
Dynamics 365 Developer
- Translate business requirements into technical solutions.
- Develop custom configurations and integrations for D365 Sales, Customer Service, and Project Operations.
- Maintain workflows, plugins, and custom activities using C# and .NET.
- Troubleshoot and resolve technical issues.
- Collaborate with project teams and support system deployment.
SQL Developer
- Familiar with SQL development and PL/SQL.
- Experience with Oracle, SQL Server, MySQL.
- Good team cooperation and fluency in English.
PLM - Windchill Developer
- Windchill development (3+ years).
- Configuration, deployment, and UI development.
- Performance analysis and issue resolution.
- Experience with API and Kafka integration.
- Fluent in Mandarin, able to read and write in English.
Project Manager (Service Procurement)
- Collect and analyse service procurement requirements.
- Collaborate with business owners, IT teams, and stakeholders.
- Define project scope, schedule, and delivery expectations.
- Manage risks, drive UAT/SIT, and ensure project go-live.
- Strong experience in SAP Service Procurement and project management.
Skill Requirements:
- Experience: 3-10+ years in SAP (varies by role).
- Technical Skills: Proficiency in SAP configuration, ABAP programming, and database management.
- SAP Expertise: Hands-on experience with one or more SAP modules.
- Business Knowledge: Understanding of enterprise processes in finance, supply chain, and HR.
- Integration: Familiarity with SAP PI/PO, APIs, and middleware solutions.
- Regulatory Awareness: Knowledge of IFRS, GDPR, and SOX compliance.
- Soft Skills: Strong analytical, problem-solving, and communication abilities.
The Package :
- Attractive Salary.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
IT Incident Manager
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Job Description
The Responsibilities of the Role:
- Always on top of any major incident and oversee the entire process from detection to resolution.
- Facilitate bridge calls with relevant teams during major incidents and potential critical issues.
- Maintains quality handling of Jira tickets, from creation to closure.
- Constant follow up on open tickets as necessary.
- Facilitate the PIR or Post Incident Review and write the Incident Report.
- Awareness on any production activities and understand the impact of all project deployment and change implementation on both technical and business KPIs.
- Engage leads and managers in constantly driving continuous improvement on their teams.
- Work closely with Application Support to quickly identify issues that need to be escalated to the development or technical teams.
- Ensure concise and accurate incident advisories are sent on time.
- Ensure timely updates to the Senior Management about the progress of the major incidents.
- Maintain Global Maintenance Policies in Coordination with the Change implementation team in the Event Management System to suppress alerts during scheduled or emergency maintenance.
- Recommend or work with managers and leads to create, update or maintain Alert Policy or Rules in Event Management System depending on the integration and their triggers/priorities.
- Coordination of major and minor incident investigations using JIRA.
- Service Management and different ticketing platforms of provider partners.
- Provide proper handover about the issues and activities that the next shift needs to be aware of.
- Enforcement of Code of Conduct perform administrative duties of Team Lead
Skill Requirements:
- Bachelor’s degree in computer science or any related technical field.
- Relevant experience in Incident Management, Change and Problem Management Process.
- Experienced in ITIL methodologies, end-to-end support and/or related practice. Background in communication tools and platforms i.e. Slack, Statuspage, Skype and others.
- Experience working with event management systems and network/infrastructure/application monitoring tools.
- Be highly proactive, self-motivated, and able to work on own initiative, and independently.
- Ability to manage a challenging workload, whilst working quickly and precisely under pressure.
- Exceptional business communication skill in speaking and writing.
- Able to work in a fast-paced multi-cultural environment.
- Possess people management and organizational skills.
- Critical thinker and provide sound judgment in every situation.
The Package :
- Attractive Basic Salary.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Mid-Senior Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Manager - SOC
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Job Description
The Responsibilities of the Role:
- Build, develop and design required competencies and skills of training members: SOC Analysts / Engineers, Operators and Technicians.
- Manage 24x7 Security Operation Center.
- Administer, develop, improve and own SOC processes and procedures, ensuring effective operations.
- Coordinate with stakeholders and other delivery practices to address, follow up and resolve security issues as part of the escalation matrix and customer delivery process.
- Work with various delivery teams to ensure toolsets used to detect infrastructure security events are deployed on all necessary platforms.
- Develop and plan out the necessary technology asset roadmap and direction for the SOC.
- Constantly review existing methods and approaches, addressing any communication or process gaps.
- Overseeing SOC activities and Providing performance reviews to the SOC team.
- Deep knowledge of security concepts like cyber-attacks and techniques, threat vectors, risk management, incident management etc.
- Analyze and proactively respond to security threats from Firewall (FW), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Antivirus (AV), Endpoint Detection and Response (EDR) and other security threat data sources.
- Prepare training programme for Security Analyst and conduct knowledge sharing sessions for Security Analyst.
- Efficient team incident response capabilities and leadership.
Skill Requirements:
- A degree, post graduate diploma or MSc in computer science from a recognized university/institute.
- Knowledge of the following technical SOC skills: incident response, log analysis, TCP/IP, network traffic analysis, anti-virus/malware, intrusion detection/prevention, packet analysis techniques, event correlation and event triage.
- Background in Cyber Security, Computer Sciences, Engineering, Information Technology.
- Minimum 8 years’ experience working in an IT environment with focus on Information Security.
- At least 3 years of directly related practical experience and demonstrated ability to carry out the functions of the job in SOC.
- Extensive experience in addressing security policy, compliance, privacy and regulatory issues.
- Certifications and experience of Security Information Event Management (SIEM).
- Other certifications such as CISA, CISM, CRISC, GCIH, CISSP are an added advantage.
The Package :
- Attractive Salary (RM10,000).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Mid-Senior Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Customer Service (English and Vietnamese Language Support)
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Job Description
The Responsibilities of the Role:
- Represent the client professionally in all communications with customers, whether through phone, email, chat, walk-ins, or social media, ensuring clarity, professionalism, and a positive experience.
- Provide timely responses to customer comments, complaints, and inquiries, ensuring issues are addressed and resolved effectively within set KPIs.
- Collaborate with other teams to investigate and resolve customer complaints, providing solutions that meet or exceed customer expectations.
- Handle machine returns and refunds in accordance with established procedures and guidelines, ensuring fairness and compliance with business standards.
- Manage social media messages, comments, and cases (e.g., DOA, SG OBF) to enhance the company’s online presence and reputation.
- Ensure customer claims and complaints are handled fairly and resolved within agreed timelines.
- Analyze and measure the effectiveness of existing processes and call-handling procedures, recommending improvements to increase productivity and customer satisfaction.
- Provide necessary reports to the management team within agreed timelines, helping to track performance and support strategic decision-making.
- Lead or contribute to ad hoc customer experience (CX)-related projects as assigned by management, driving initiatives that improve the overall customer experience.
Skill Requirements:
- Degree, Diploma, or an equivalent professional qualification.
- Excellent command of spoken and written English & Vietnamese language.
- A high degree of integrity and professionalism with leadership traits
- Dynamic, highly motivated, and result oriented team player with good interpersonal skills.
- Ability to work in a challenging environment with good initiative and able to work independently.
- Working hours (24/7 rotational shift)
The Package :
- Attractive Basic Salary.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Level 3, Towers A & B, Uptown 5, 5, Jalan SS21/39, Damansara Uptown, 47400 Petaling Jaya, Selangor.
Employment Type :
- Full Time.
Junior Service Delivery Manager
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Job Description
The Responsibilities of the Role:
- The list outlines the core responsibilities of the Service Delivery Manager (SDM); however, the scope may vary based on the agreed service offerings, contractual obligations, or evolving business requirements.
- Single Point of Contact (SPOC) for Technical Escalations
- Act as the designated escalation manager for Major Service Agreement (MSA) customers, ensuring effective communication and resolution of critical technical incidents.
- Incident & Problem Management Support
- Take ownership of service escalations (both technical and non-technical) and engage relevant Lenovo teams to drive prompt resolution, aligning with Incident Management and Problem Management processes.
- Service Transition & Onboarding
- Oversee customer onboarding, ensuring new clients are effectively transitioned into services per the Service Transition framework and Statement of Work (SOW) commitments.
- Service Assurance & Customer Retention
- Monitor and improve customer retention by proactively managing service performance, addressing issues, and enhancing customer satisfaction through Continual Service Improvement (CSI) initiatives.
- Proactive Service Monitoring & Reporting
- Enhance continual service improvement by leveraging automation and maximizing the utilization of existing tools to optimize process efficiency and effectiveness.
- Conduct proactive trend monitoring and manage dashboards effectively, coupled with regular reviews of case management. Take targeted actions to boost efficiencies and identify opportunities for enhancing dashboard functionality and system automation, supporting continuous improvement in service management.
- Conduct regular customer health assessments and service performance reviews to proactively address risks and ensure service stability, aligning with Service Level Management (SLM) practices.
- Major Incident & Escalation Management
- Track, manage, and coordinate the resolution of customer-reported escalations, ensuring adherence to Major Incident Management procedures.
- Customer Relationship Management & Advocacy
- Act as a customer advocate, fostering strong relationships and driving continuous service improvement through feedback mechanisms and customer engagement strategies.
- Service Reporting & Governance (MBRs & QBRs)
- Facilitate Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) by collaborating with the Managed Services Customer Team (MSCT) and Service Management Office (SMO) to present accurate service performance data.
- Knowledge Management & Customer Training
- Provide customer training and education, ensuring they maximize service value through Knowledge Management best practices and resource availability.
- Incident Resolution & Service Restoration
- Ensure swift and effective incident resolution through coordination with technical teams, following Incident and Service Request Management protocols.
- Customer Experience (CX) Management
- Own and drive Customer Experience (CX) initiatives, performing regular CX analysis, implementing improvement actions, and tracking service enhancements through Service Review Meetings.
- Customer Feedback & Continual Service Improvement (CSI)
- Collect and analyze customer feedback to identify areas for service enhancement, feeding insights into the CSI Register for continuous improvement initiatives.
- Service Transition & Operational Readiness
- Collaborate with the Transition Team to define and approve hardware process reviews in alignment with SOW requirements and Service Transition best practices.
Skill Requirements:
- Bachelor’s degree in IT, Computer Science, Business Management, or a related field.
- 5+ years of experience in IT service management, service delivery, or customer support roles.
- Experience in handling technical escalations and incident/problem management.
- Previous experience in managing customer relationships and improving customer satisfaction.
- Experience in conducting service reviews such as Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
- Background in working with Managed Services, OEM support, or cloud service providers.
Skills :
- Technical Knowledge: Understanding of IT infrastructure, cloud computing, and managed services.
- Incident & Problem Management: Ability to manage escalations, troubleshoot technical issues, and drive solutions.
- Service Monitoring & Reporting: Experience in using dashboards, automation, and trend analysis for continuous service improvement.
- Customer Relationship Management: Strong skills in handling customer feedback, advocating for customer needs, and driving retention.
- Governance & Compliance: Familiarity with IT service management frameworks and compliance regulations.
- Communication & Stakeholder Management: Excellent verbal and written communication skills for engaging with both technical teams and clients.
- Leadership & Decision-Making: Ability to lead service teams, manage major incidents, and ensure operational readiness.
The Package :
- Attractive Salary (RM7,000 – RM8,000).
- Housing Allowance (RM500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - AI Transformation
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Job Description
The Responsibilities of the Role:
- AI Solution Development
- Design, build, and deploy AI/ML models and applications to solve complex business challenges.
- Integrate AI solutions with existing systems to enhance operational efficiency and decision-making.
- Develop prototypes and proof-of-concept (POC) models to demonstrate the viability of AI solutions.
- Business Process Transformation
- Collaborate with business stakeholders to identify processes suitable for AI automation and transformation.
- Create intelligent workflows using AI technologies such as RAG, Large Language Model, Natural Language Processing (NLP), computer vision, and predictive analytics.
- Evaluate and implement generative AI solutions to enhance customer engagement, content generation, and task automation.
- Data Management and Analysis
- Work with data engineering teams to ensure the availability of clean, structured, and relevant datasets for AI modeling.
- Conduct exploratory data analysis to extract insights and identify patterns that guide AI initiatives.
- Maintain and improve data pipelines and real-time analytics systems for AI-based applications.
- Technical Expertise
- Implement AI frameworks, APIs, and platforms to accelerate AI solution development.
- Optimize and deploy AI models into production environments ensuring scalability, reliability, and performance.
- Stay updated with emerging trends and technologies in AI and recommend their application to the organization.
- Collaboration and Leadership
- Work cross-functionally with data scientists, software developers, product managers, and business analysts.
- Educate and train teams on AI tools, practices, and their benefits.
- Lead AI workshops and innovation sessions to foster a culture of AI-driven transformation.
- Compliance and Governance
- Ensure AI systems adhere to ethical AI practices, data privacy laws, and organizational policies.
- Monitor the performance of deployed AI solutions and address potential biases or inaccuracies.
- Educational Background:
- Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or related fields.
- Hand-on experience or Certifications in AI/ML frameworks (e.g., TensorFlow, PyTorch) or platforms (e.g., Azure AI, AWS AI, Google AI) are a plus.
- Technical Proficiency:
- Strong knowledge of Generative AI (Open AI, Llama, Mistral), Vector database embedding, Machine Learning, Deep Learning, and Natural Language Processing.
- Proficiency in programming languages such as Python, R, or Nest.JS.
- Experience with AI tools and frameworks (e.g., LangChain, LangFuse, TensorFlow, PyTorch, Scikit-learn).
- Familiarity with cloud-based AI platforms (AWS, Azure, or Google Cloud).
- Ability to grasp and work with both technical and business concepts.
- Ability to quickly absorb new concepts and ideas.
- Excellent analytical skills across the business and technical domains.
- Ability to effectively communicate verbally and in writing with customers and team members at all levels.
- Ability to write accurate, clear and concise documentation.
- Professional approach to responsibility and work management.
- Self-motivated with ability to work alone, remotely, and with other team members with initiative and minimal direction.
- Attractive Salary (RM5,000 – RM9,000).
- Housing Allowance (RM500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
- Associate
- Kuala Lumpur, WP, Malaysia.
- Full Time.
Skill Requirements:
The Package :
Experience Required :
Location :
Employment Type :
Executive - Front Desk and Administration
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Job Description
The Responsibilities of the Role:
- To update PRs for company purchases and to ensure the processes are adhered to.
- To prepare Graf when receiving good and update with signatures.
- Screening telephones cells, visitors, enquiries and requests and liaison with internal departments.
- To prepare visa documentation for all business travels when necessary for CEO, all member of the Senior Management Team and all employees on official company travel.
- Update monthly flight airfare estimates for HR.
- Ensure the strictest confidentiality of all documents produced.
- Undertake any other duties as requested by the CEO or Line Manager.
- Monitoring and Replenish Stationery, Medical Supplies and CEO refreshment.
- Rearrange and organize to courier in and out.
Skill Requirements:
- Diploma in PSC or equivalent.
- At least 2 years of experience in a similar capacity.
- A strong command of written and spoken English.
- Excellent organizational skills including the ability to meet deadlines and handle multiple tasks.
- An understanding and practice of high ethical standards.
- Self-motivated and energetic.
The Package :
- Attractive Salary (RM2,100).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - SVC and Solution DT Procurement consultant
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Job Description
The Responsibilities of the Role:
- Work closely with Service Procurement users to collect, deeply dig out and clarify the requirements.
- Collaborate with different stakeholders within project including business owners, IT team, project manager and so on, to get the scope and delivery schedule aligned. Manage and meet the expectations of different stakeholders.
- Work with the IT team to design the proper solution and ensure the solution could be delivered on time and with high quality.
- Play the project manager role to manage the risks, make the schedule, and drive the requirement clarification, SIT, UAT, to finally ensure the project could go live successfully. And achieve business satisfaction.
- Be able to do issue analysis and guide IT team for issue solution design and issue resolution.
Skill Requirements:
- Bachelor’s degree or above in Computer Science, Information Technology, or Information Management related fields.
- Excellent command of spoken and written English & Mandarin.
- 5 years or above working experience in business analysis, requirement analysis, product owner or enterprise digital transformation.
- Rich experience in SAP Service Procurement, Requirement Analysis and Project Management is preferred.
- Excellent communication, collaboration, organization, presentation skills and multiple stakeholders’ management skills are required.
- Strong sense of teamwork, quick trouble shooting and problem resolving.
- Work proactively and take ownership
The Package :
- Attractive Salary.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Mid-Senior Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - Reporting DT Consultant
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Job Description
The Responsibilities of the Role:
- Collaborate with different business departments (including sales, delivery, finance) to understand respective business processes, rules, and strategies. Provide data-driven business insights by analyzing relevant data and present in a clear and concise manner, enabling informed decision-making.
- Conduct with different stakeholders in cross business departments, provide professional support and deep dive data & BI reporting requirements, design requirement solution documents independently.
- Collaborate with the IT team to ensure business requirements are translated into technical solutions for data modeling and BI reporting, maintain communication with the IT team.
- Participate in project planning and execution, maintain close collaboration with all project stakeholders to ensure high quality and on-time project delivery.
- Participate in UAT validation of project deliverables to ensure that the deliverables meet the business requirements from both business and requirements perspectives.
- Participating in feedback analysis and support of delivered data models and BI reports, continuously improving business value of data models and BI reports, could answer daily questions from business side.
- Learn and apply the latest BI tools and technologies to promote the company's data application and data analysis capabilities.
Skill Requirements:
- Excellent command of spoken and written English & Mandarin.
- At least 8 years work experience and 5 years BI analysis and data analysis related work.
- Master’s degree or bachelor’s degree of Computer Science, Information Management, Information Science, Statistics or related majors.
- Familiar with business requirements analysis methodologies and tools with brilliant business process understanding.
- Expertise in the areas of sales, delivery, finance, and project management related knowledge.
- Familiar with business requirements analysis methods and tools, understanding data warehouse architecture and ETL process, master at least one mainstream database which could be able to handle and analyze large amounts of complex data, could write SQL for data analysis.
- Exceptional communication skills and could collaborate with cross workstream smoothly.
The Package :
- Attractive Salary.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Mid-Senior Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - SAP consultant
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Job Description
The Responsibilities of the Role:
- Take Lenovo Digital Transformation Role and Support change management and solution deployment related work for global service supply chain Projects.
- Jointly work with business team and IT implementation team and drive the digitalization journey.
- Work with cross-function teams to design service-related process and IT system solutions, implement service solution including project initiative, project blueprint, testing support, training and go-live support.
- Survey business team and optimize solution continuously.
- Response to urgent business matters in time and maintain good relationship with users.
- Daily Work Report to DT team
Skill Requirements:
- Exceptional communication skills, be good at collaboration and facilitation, experienced in crossing team working environment.
- Digitalization and IT background is preferred.
- Can read, write and speak English / Chinese
- Professional in SAP SD/GL module, familiar with standard SD or warehouse operation process and functionalities, 10+years related working experience, preferably with overseas projects or Company experience
- Communication and presentation (oral and written) experience in effectively presenting ideas and results to local, regional and global audiences.
- Proactive personality, willing to take responsibilities to solve pain points from users and team.
- Post-sales service business knowledge and experience is a plus skillset.
The Package :
- Attractive Salary.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Mid-Senior Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Assistant Manager - Inside Sales Representative
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Job Description
The Responsibilities of the Role:
- Drive the overall sales and relationship engagement strategy as well as its execution for specific customers.
- Manage a team of 8 -10 Inside Sales Account Managers.
- Responsible for leading and managing an Inside Sales Team – disciplinary/ administrative professional leadership.
- Responsible for training and coaching the team in a sales environment on soft skills and product knowledge.
- Responsible for achievement and reporting of all team SLAs and KPIs on employee level.
- Organization, control and steering of processes and workflows.
- Monitors employees’ customer contacts and observes demeanor, information accuracy and conformity to quality standards, policies, and procedures.
- Provides coaching, guidance and development to improve or advance the performance of the team; Walks the floor and gives any guidance and support needed to agents.
- Creation of business reports to be distributed internally and externally.
- Continuous analysis of operational reports.
- Workforce management including shift and holiday planning; manages and oversees staffing levels, assigns duties, examines productivity levels.
- Definition and communication of individual targets.
- Ensuring individual and team tasks and goals are achieved (qualitative and quantitative targets).
- Motivation of the team; regular team meetings and 1:1 appraisal.
- Scheduling training and coaching in close cooperation with the trainer.
- Responsible for achievement and reporting of all team SLAs and KPIs on employee level.
- Responsible for ensuring quality in cooperation with the Operation and Quality Management.
- Generate reports about registered problems and act according to procedural workflow.
Sales Team Direction:
- Determines the best use of team resources in order to meet revenue quota and goals.
- Allocates accounts using prescribed segmentation guidance.
- Establishes clear guidance for account contact, frequency and call strategies.
- Establish clear and measurable goals for team members.
- Ensure accounts are allocated to each seller to provide adequate coverage.
Delivery:
- Delivers strong growth for Microsoft by exceeding defined targets for revenue growth and CPE.
- Ensures that program meets or exceeds overall targets such as: opportunity generation, pipeline revenue, account coverage, and key activity completion.
- Keeps the pipeline realistic in terms of the pipeline revenue goals and monthly opportunity creation number target.
- Uses the Agent Productivity Report to manage the team using pre-defined metrics to compare individual and team performance.
- Ensures adherence to corporate standard tools and processes.
Skill Requirements:
- Excellent Communication and listening Skills (English Speaking/ Vernacular Language).
- 6 years of sales experience with 3 years of supervisory or team leader experience in an IT/tele sales environment.
- Account Management Skills: Identification of key decision makers, relationship building & maintenance, Account planning).
- Intelligent and quick-witted, able to rapidly assimilate new products and services.
- Must be able to work accurately, under pressure, to meet strict deadlines.
- Proven track record in Sales with preferably Sales Management experience.
- Experience in forecasting and pipeline management.
- Strong communicator, strong organizing abilities and process-oriented work style.
- Demonstrated understanding of solution selling techniques and selling software solutions to business customers.
- Ability to motivate, encourage and coach others to develop strong relationship-building and sales skills.
- Demonstrated communication skills including clear and concise verbal and written business communication in local language.
- Self-motivation to drive personal and team performance to achieve targets and strive for continuous improvement.
- Able to use Microsoft applications and CRM systems.
The Package :
- Attractive Salary (RM5,500 – RM7,000).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Inside Sales Representative (English)
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Job Description
The Responsibilities of the Role:
- Analyze and identify customer’s needs and match against client’s products.
- Sell products to customers via inbound channels i.e Calls, Emails etc and Follow-up.
- Able to explain recommended product solutions, up-sell and cross-sell in a Tele and Email environment.
- Communicate professionally with customers regarding current promotions and product upgrades and new product launches.
- Building and maintaining sales pipelines followed by accurate forecasting and sales revenue closures.
- Daily Sales Pipeline and Activity to be updated in CRM and maintained.
- Follow up with customers to solicit further sales, respond to sales enquiries.
- Maintain professional customer services via verbal and in written communication.
- Adhere to sales process, pipeline management, ethics and compliance.
- Achieve Sales Quota across products lines.
Skill Requirements:
- Minimum 1 (one) year of inbound/ inside/ tele sales experience or sales via e-commerce platforms.
- Desire to meet and exceed sales performance goals.
- Working knowledge of Microsoft Office Suite and CRM tools.
- Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence.
- Strong verbal and written skills in English with commercial sense, problem solving and negotiation skills.
The Package :
- Attractive Salary (RM4,500 – RM5,500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - Quality and Customer Experience
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Job Description
The Responsibilities of the Role:
- The analysts shall assist in the development of the Arion and Al tools to give Customer Support a firm base in relation to quality.
- The analysts shall be daily moderators of automated learning.
- Conduct investigations as and when required.
- Utilize software to notify Operations so there is compliance with quality standards and procedures.
- Create and enable a structure for real-time quality feedback.
- Continue the development and enhancement of the supervised learning machine and user interface.
- Facilitate the change from random scoring to targeted actions.
- Detecting and repairing broken customer journeys.
- Provide Customer Support with actionable insights.
Skill Requirements:
- Degree or an equivalent professional qualification.
- Good command of spoken and written English. Hindi/Telugu is an added advantage.
- Excellent knowledge of ICT products and services, including computer hardware, electronics, software, and basic networking.
- Minimum 1 year of experience in similar capacity.
- Demonstrates good people skills and teamwork qualities that foster a constructive working relationship and a friendly environment.
The Package :
- Attractive Salary.
- Performance Related Allowance on a quarterly basis.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Customer Service (English and Malay)
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Job Description
The Responsibilities of the Role:
- Responds to customer and seller inquiries regarding online merchandise or service orders through Inbound Chat.
- Assists customers and sellers with product selection, answers basic presales questions, and suggests various product options that are available.
- Input customer interaction, problems in Customer Relation Management System (CRMS).
- Ensures prompt and proper resolution of customer and sellers queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.
- Ensure all customers and sellers feedback/complaints/Disputes are addressed as and when required (if any) or escalate the same to the Assistant Manager -Operations or required team (where necessary).
- To provide service of high level to customers through Chat platform and to provide resolution in accordance with guidelines given.
- Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and to the Assistant Manager.
- Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
- Work on agreed productivity and quality standards and any KPIs as provided by Management.
- Ensure a comprehensive understanding of all standards of performance including business protocol and comply with ASUS policies and procedures.
Skill Requirements:
- Diploma or Degree in any discipline.
- Good command of spoken and written English and Bahasa Malaysia.
- E-Commerce experience/online marketplace knowledge is an advantage.
- Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Contact Centre Operating Days/Hours: Monday – Friday (9.30 am - 5.30 pm), Saturday (9.30 am -12.30 pm).
The Package :
- Attractive Salary (RM2800).
- Performance-related allowance on a quarterly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Customer Care Resolution Owner (English, Mandarin and Cantonese Language Support)
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Job Description
The Responsibilities of the Role:
- Represent the client professionally in all communications with customers, whether through phone, email, chat, walk-ins, or social media, ensuring clarity, professionalism, and a positive experience.
- Provide timely responses to customer comments, complaints, and inquiries, ensuring issues are addressed and resolved effectively within set KPIs.
- Collaborate with other teams to investigate and resolve customer complaints, providing solutions that meet or exceed customer expectations.
- Handle machine returns and refunds in accordance with established procedures and guidelines, ensuring fairness and compliance with business standards.
- Manage social media messages, comments, and cases (e.g., DOA, SG OBF) to enhance the company’s online presence and reputation.
- Ensure customer claims and complaints are handled fairly and resolved within agreed timelines.
- Analyze and measure the effectiveness of existing processes and call-handling procedures, recommending improvements to increase productivity and customer satisfaction.
- Provide necessary reports to the management team within agreed timelines, helping to track performance and support strategic decision-making.
- Lead or contribute to ad hoc customer experience (CX)-related projects as assigned by management, driving initiatives that improve the overall customer experience.
- Manage and drive DOA and OBF cases (HKTW region).
- Manage Ad-Hoc customer service-related projects (Country: SG, MY & PH).
- Record the case chronology with dates in GTAP CX Database daily on the cases managed.
- Manage social media/DOA/SG OBF Cases, GTAP CX Mailbox, Rejections.
- Provides timely responses to customer comments & complaints via telephone or email or walk in, consistent with service and quality standards.
Skill Requirements:
- Degree, Diploma, or an equivalent professional qualification.
- A high degree of integrity and professionalism with leadership traits.
- Dynamic, highly motivated, and result oriented team player with good interpersonal skills.
- Ability to work in a challenging environment with good initiative and able to work independently.
- Ability to manage multiple customer communication channels and resolve issues promptly.
- Proficient in both spoken and written English, Mandarin and Cantonese language.
- Candidates must possess a minimum of 2 years of experience in related fields.
The Package :
- Attractive Salary.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist IT Technical Analyst (English and Mandarin Language Support)
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Job Description
The Responsibilities of the Role:
- Define a long-term product roadmap while identifying key opportunities and strategic partnerships.
- Demonstrate and develop deep domain expertise, competitive landscape awareness, and provide consulting on best practices and emerging trends.
- Deliver solutions which specify processes, technology, staffing, and project management required for implementation.
- Define and manage requirements for capabilities – includes business solution concepts, user stories, test case input, business case (ROI value) or other documents.
- Engage UX on Concept Work, Wireframes, Comps and Prototypes.
- Participate in Release & Sprint Planning.
- Establish business and web success metrics with analytics team and monitor results.
- Drive need and priority throughout the software development lifecycle.
- Ensure that business and customer interests are represented, and that online development / engineering / user experience teams are aligned on those needs.
- Consultation as “trusted expert advisor” role to both internal and external stakeholders, including formal advice, Executive customer presentations, and speaking engagements at industry conferences.
- Communicate Project status and Demos to Stakeholders & Executives.
Skill Requirements:
- Native English speaker or equivalent proficiency with strong communication skills.
- Strong in business relationship building and technology concept/solution presale.
- Ability to speak Mandarin fluently.
- Bachelor’s Degree/ Diploma or equivalent experience.
- Knowledge of system development methodology, product management, analytical/problem solving skills and relevant development and technology skills.
- Excellent verbal and written communications skills.
- Ability to work and analyze complex issues.
- Ability to work in complex and diverse global team.
- Ability to communicate with audiences at various levels in a manner that is most effective.
- Ability to work with the technology team to understand the technical constraints and develop a plan together.
- Ability to build external alliances with customers and industry experts to gain and share.
- Ability to work in an Agile environment to deliver on the product roadmap.
The Package :
- Attractive Salary (RM6,000 – RM13,000).
- Housing Allowance (RM500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - Junior DevOps Engineer (English Support)
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Job Description
The Responsibilities of the Role:
- Application support:
- Resolve issues.
- Perform site performance monitoring to determine system performance bottlenecks.
- Manage operation day-to-day technical issues.
- DevOps tasks:
- Support the application CI/CD pipeline for promoting software into higher environments.
- DevOps tools support.
- Infrastructure maintenance support.
- Proactive learner with the ability to research and quickly utilize new technologies.
Skill Requirements:
- Bachelor of Computer Science / Information Technology from a reputable university/college.
- Fresh graduates eager to start their careers in IT are welcome to apply.
- Passionate about technical IT work and adopting new technologies.
- Critical thinker and problem-solving skills.
- Good teamwork.
- Good time-management skills.
- Good interpersonal and communication skills.
- Growth mindset, willing to pick up new skills.
- Professional proficiency in English, both written and spoken.
- Full-time position.
The Package :
- Attractive Salary (RM4,000 – RM6,500).
- RM500 Housing Allowance.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
IT Development Associate Specialist (English and Mandarin Language Support)
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Job Description
The Responsibilities of the Role:
- Front-end Web Development:
- Familiar with JavaScript, HTML and CSS (including HTML5 and CSS3) and other native front-end basic technology, familiar with relevant front-end development specifications.
- Familiar with Vue basic framework, experience in project development is best.
- Familiar with a back-end language (Java, PHP, Python, etc.) is best.
- Familiar with Linux platform development environment, able to use common Linux commands.
- Good communication skills and teamwork spirit, and positive working attitude.
- Strong learning ability can quickly master the skills required for project development.
- Java Development:
- Familiar with Java language, and the mainstream basic framework (Spring Boot, Spring MVC, Mybatis, Dubbo, Spring cloud, etc.), with actual project development experience is best.
- Familiar with the use of MySQL database.
- Familiar with Redis caching technology.
- Familiar with Linux platform development environment and able to use common Linux commands.
- Understand the construction and configuration of Nginx and Tomcat.
- Familiar with common tools such as Maven, GIT, Jenkins, etc.
- Work conscientiously, good at learning, good at innovation, and be able to work under pressure.
Skill Requirements:
- Native English speaker or equivalent proficiency with strong communication skills.
- Ability to speak Mandarin fluently.
- Bachelor’s Degree/ Diploma or equivalent experience.
- Knowledge of agile development methodology, product management, analytical/problem solving skills, and relevant development and technology skills.
- Excellent verbal and written communications skills.
- Ability to work and analyze complex issues.
- Ability to work in complex and diverse global team.
- Language ability to communicate in Chinese with our oversea dev team is highly desired.
- Minimum 2years of experience
The Package :
- Attractive Salary (RM6,000 – RM13,000).
- Housing Allowance (RM500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - Quality Assurance
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Job Description
The Responsibilities of the Role:
- Developing, maintaining, training and coaching the agents to enhance overall customer support.
- Process review for improving the call flow efficiency and quality of call centre agents (voice and e-services).
- Track all the pain points relating to customer experiences, monitor the trends and provide report for improvement.
- Suggest or provide process opportunities and enhancements based on collected pain point data trends.
- Identify areas for service improvement that affects customer’s experience including but not limited to top DSAT contributors.
- Provide investigation, root cause analysis and case chronology when needed.
- Support service quality improvements including QA audits, QA/OSAT review, reporting and process enhancements.
- Provide feedback to the TSM/CC manager for any opportunities on improvement.
- Prepare and be part of R&R programs, arrangements and promotions.
Skill Requirements:
- Diploma, Degree or an equivalent professional qualification.
- Excellent command of spoken and written English.
- A high degree of integrity and professionalism with leadership traits.
- Minimum 12 months in the current position with excellent disciplinary and performance track record.
- Dynamic, highly motivated and result oriented team player with good interpersonal skills.
- Ability to work in a challenging environment with good initiative and able to work independently.
- L2.0 Technical expertise is an added advantage.
- Candidates with relevant customer service and technical support experience are welcome to apply.
- Possesses exceptional telephony and customer service skills in handling calls, emails, and/or chats.
- Possesses strong communication and interpersonal relationship skills.
The Package :
- Attractive Salary (RM4,500 – RM5,500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Customer Service (English and French or Arabic Language Support)
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Job Description
The Responsibilities of the Role:
- To answer incoming telephone enquiries, problems or complaints from customers relating to a range of specified client products or services, with the objective of resolving the customer’s issue as quickly as possible.
- To ensure information is captured on internal systems so that a colleague can understand what has occurred and has been agreed to on the call.
- To make any ad-hoc outgoing calls to customers as required resolving an outstanding query.
- To recognize the importance of telephone calls as a way of supporting and enhancing our client’s brand.
- To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager.
- To escalate any queries or unresolved issues that cannot be completed within the agreed procedures.
- To undertake any administration tasks delegated by the Assistant Manager.
Skill Requirements:
- Degree in any discipline.
- Excellent command of spoken and written English and Native French & Arabic.
- Proficient in MS Office.
- Customer service oriented preferably with at least 1 year working experience in customer service.
- Display excellent communication, problem solving and people skills.
- Able to work independently as well as a team player.
- Willing to work shifts.
The Package :
- Attractive Salary.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry Level
Location :
- Menara QI Tower, Petaling Jaya, Selangor
Employment Type :
- Full Time.
Specialist - Technical Support (English and Vietnamese Language Support)
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Job Description
The Responsibilities of the Role:
- Handling Voice or Non -Voice customer, including detailed recording of the issue according to defined processes.
- Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue.
- Advises and educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
- Responsible for ensuring that the set KPIs are achieved.
- Create a case in ticketing system, monitoring and drive the case until closure.
- To update the ticketing system accurately and efficiently with call details, actions taken and resolution.
- To ensure high levels of customer satisfaction with individual calls.
- If not successful in solving the ticket, forward to the next appropriate level.
- Usage of remote tools (where applicable) to analyze and resolve tickets.
- Ad-hoc tasks such as queue monitoring, light reporting and projects, covering different time zones of regions.
Skill Requirements:
- Degree, Diploma or an equivalent professional qualification.
- Excellent command of spoken and written English and Vietnamese.
- Technical knowledge on Microsoft Operating Systems and Office Suites.
- 1+ years of experience in Client Technical Support roles.
- Experience with software support for UEM, MDM, Enterprise antivirus, Microsoft CSP.
- Experience within IT Services and Working with Field Service Providers.
- Working Knowledge of Windows Operating Systems and MS Products.
- Technical Knowledge of the client (Notebook, Desktop, and Tablets).
The Package :
- Attractive Salary (RM4,000 – RM4,500).
- Housing Allowance (RM500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - Technical Support (English and Indonesia Language Support)
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Job Description
The Responsibilities of the Role:
- Handling Voice or Non -Voice customer, including detailed recording of the issue according to defined processes.
- Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue.
- Advises and educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
- Responsible for ensuring that the set KPIs are achieved.
- Create a case in ticketing system, monitoring and drive the case until closure.
- To update the ticketing system accurately and efficiently with call details, actions taken and resolution.
- To ensure high levels of customer satisfaction with individual calls.
- If not successful in solving the ticket, forward to the next appropriate level.
- Usage of remote tools (where applicable) to analyze and resolve tickets.
- Ad-hoc tasks such as queue monitoring, light reporting and projects, covering different time zones of regions.
Skill Requirements:
- Degree, Diploma or an equivalent professional qualification.
- Excellent command of spoken and written English and Indonesia.
- Technical knowledge on Microsoft Operating Systems and Office Suites.
- 1+ years of experience in Client Technical Support roles.
- Experience with software support for UEM, MDM, Enterprise antivirus, Microsoft CSP.
- Experience within IT Services and Working with Field Service Providers.
- Working Knowledge of Windows Operating Systems and MS Products.
- Technical Knowledge of the client (Notebook, Desktop, and Tablets).
The Package :
- Attractive Salary (RM4,000 – RM4,500).
- Housing Allowance (RM500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Technical Support (English, Mandarin and Cantonese Language Support)
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Job Description
The Responsibilities of the Role:
- Executive Technical Support must have native proficiency in written, read and spoken English, Mandarin and Cantonese.
- Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
- Determine the problem and provide a technical resolution within the contact or by dispatching for service.
- Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
- Always strive to meet and exceed customers’ needs and expectations.
- Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
- Provide feedback to the Team Leaders/CC manager for any opportunities for improvement.
- Demonstrate the required maturity to work from home/remotely under minimum supervision.
- Expected to meet the Key Performance Indicators (KPI).
Skill Requirements:
- Degree, Diploma or an equivalent professional qualification.
- Excellent command of spoken and written English, Mandarin and Cantonese.
- Fresh graduate with good communication skills and personal/working experience in handling computers/laptops or technical issues.
- Understanding of desktop, laptop and tablet’s hardware and technology.
- Technical knowledge with problem solving and troubleshooting skills.
- Technical knowledge on Microsoft Operating Systems & Office Suites.
The Package :
- Attractive Salary (RM3,000 – RM4,000).
- Language Allowance (RM500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Operation Manager (IT Service)(English, Mandarin & Cantonese Language Support)
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Job Description
The Responsibilities of the Role:
- Overseeing the daily operations of the SMC team and ensuring that infrastructure, systems, networks and applications are running smoothly.
- Developing and implementing policies, procedures, and processes to improve IT operations and increase efficiency and productivity for SMC.
- Managing technology vendors and service providers to ensure that the organization's technology needs are met.
- Leading a team of IT professionals and providing guidance and support to ensure that they are meeting SLA and objectives.
- Maintaining a strong understanding of the organization's business needs and working closely with client to ensure that IT is aligned with those needs.
- Ensuring that the organization's IT policies and procedures are up to date and compliant with industry standards and company regulations.
- Keeping up to date with the latest industry trends and developments in IT operations management.
- Assess areas of improvement in SMC on people, process and tool.
- Provide support and guidance to internal team as well as external (client).
- Excellent communications skill in Cantonese, English, Mandarin.
- Demonstrated ability to lead others in understanding, accepting and managing quality of work in the role.
- Demonstrated the ability to drive and implement new improvement/changes to enhance productivity in the role.
- Demonstrated ability to make optimal decisions through accountability, judgement, problem solving, prudent risk taking, market/industry awareness, and maintaining customer focus.
- Demonstrated ability to build working relationships through respect & integrity, open communication, teamwork, negotiation/influence and customer relationship management with all level of staff and customer.
- Demonstrated ability to influence without authority and collaborate with internal clients and stakeholders.
- Demonstrated ability to lead high performance through leading by example & initiative, continuous learning & coaching, measuring, rewarding & recognizing, customer service.
- Relationship skills that will facilitate positive vendor behaviors, establish healthy new engagements and deepen existing ones.
- Ensure SMC comply to the audit, ISO and general compliance and assurance activities.
Desired Certifications:
- ITIL foundation v4
- ITIL specialist v4 certification
Skill Requirements:
- Diploma or Degree holder in Computer Engineering or Information Technology or related disciplines.
- 5-7 years of experience in IT Service Operations Management.
- Experience in ITSM tools (BMC Helix) or any equivalent ITSM tools in the market will be added advantage.
- Technical proficiency and knowledge of IT infrastructure, networks, applications and systems to effectively manage and troubleshoot issues.
- Excellent communication skills to effectively interact with team members, senior management, and other stakeholders.
- Strong leadership skills to effectively manage a team of IT professionals and drive performance.
- Good problem-solving skills, background analytics, proactive attitude and focus on excellent customer service or support.
- Driven and able to multi-task, strong time management skills and strong team player.
- Required Language(s): English, Cantonese, Mandarin.
- Cantonese speaking is a must.
- Attractive salary.
Experience Required :
- Mid-Senior Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive Customer Service - (English Language Support)
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Job Description
The Responsibilities of the Role:
- Must be proficient in written and spoken in English.
- Render the following service for Enquiry calls:
- Member particular update e.g. address, phone.
- Phone-in redemption.
- Lost/stolen and faulty card request.
- Unsubscribe promotional email / SMS.
- Point adjustment and swap card handling.
- Change/cancel/recovery of partner point transfer.
- Enquiries relate to Member account, program and promotion.
- Loyalty Program related enquiries and support.
- Handle member queries on redemption status, non- received or lost voucher.
- Handle "Form Recovery" e.g. incomplete information.
- Handle recovery for rejected requests / return mails, which may include standard letter generation, outbound calls.
- Handle any other miscellaneous requests from card members and service station dealers.
Skill Requirements:
- Minimum SPM/STPM with prior working experience.
- Diploma holder or higher education qualification is preferred.
- Display excellent communication, problem solving and people skills.
- Possess initiative, ability to work independently and within a team.
- Good multitasking ability.
- Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
- Fast typing skills (minimum 35 words per minute).
- Good problem-solving skills.
- Customer service oriented.
The Package :
- Attractive Salary (RM2,500).
- Performance Related Allowance per quarter for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist Technical Support - (English, Cantonese and Mandarin Language Support)
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Job Description
The Responsibilities of the Role:
- Successfully communicates with others to gather information and learn about their needs and expectations.
- Has demonstrated the ability to ask probing questions.
- Can define the concept of solution delivered on first contact and articulate that the solution could be one or more of the following:
- Document and close the call according to the training program.
- Consult a Level 1.5 or other resource for additional help or ‘consult’.
- Escalate to a Level 2 or other resource per Buyer policy.
- Demonstrated ability to follow the identified work-flow and troubleshooting process to resolve an issue.
- Clearly sets Customer expectation regarding resolution and/or follow-up.
- Demonstrated ability to have empathy with Customer’s situation and to address Customer’s emotional needs (in order to get to a point where the technical need can be resolved).
- Demonstrates good attendance and sees tasks through to completion.
- Willing to do detailed or routine work necessary to achieve results.
Skill Requirements:
- Experience, Education, and Certification:
- High school degree or equivalent (required).
- College degree (preferred).
- PC industry knowledge required.
- Sales/service experience in retail, sales, service or other “helping” business (preferred).
- Minimum 3 years related hardware technical support experience.
- Successful candidates should have the following prerequisite qualifications:
- Previous experience working in similar technical support role with demonstrated sales capabilities.
- Experience supporting Customers in a Customer facing, applicable environment.
- Attractive Salary.
- Performance related bonus for confirmed staff.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive Customer Service - (English, Mandarin and Cantonese Language Support)
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Job Description
The Responsibilities of the Role:
- CSR must be proficient in written and spoken in English, Mandarin and Cantonese.
- CR will render the following service for Enquiry calls:
- Member particular update e.g. address, phone.
- Phone-in redemption.
- Lost/stolen and faulty card request.
- Unsubscribe promotional email/SMS.
- Change/cancel/recovery of partner point transfer.
- Enquiries relate to Member account, program and promotion.
- Enquiries regarding ExxonMobil loyalty services.
- Loyalty Program related enquiries and support.
- Handle member queries on redemption status, non-received or lost voucher.
Skill Requirements:
- Minimum SPM/STPM with prior working experience.
- Diploma holder or higher education qualification is preferred.
- Display excellent communication, problem solving and people skills.
- Excellent command of spoken and written English and Mandarin.
- Cantonese is an added advantage.
- Possess initiative, ability to work independently and within a team.
- Possess initiative, able to work independently and in a team.
- Good multitasking ability.
- Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
- Fast typing skills (minimum 35 words per minute).
- Good problem-solving skills.
- Customer service oriented.
The Package :
- Attractive Salary (RM3000).
- Language Allowance (RM850).
- Performance Related Allowance per quarter for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive Technical Support - (Vietnamese and English Language Support)
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Job Description
The Responsibilities of the Role:
- As L1.0 Technical Support, your role is to deliver premium technical support and customer service to Lenovo users and clients.
- Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
- Resolve the cases from end to end, make follow up and regularly update the customers on the case progress, ensuring excellent customer service.
- Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
- Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
Skill Requirements:
- Degree, Diploma or an equivalent professional qualification; fresh graduates encouraged to apply.
- Good communication skills in Vietnamese and English language to read, write and speak.
- Fresh graduate with good English communication skills and personal/working experience in handling computers/laptops or technical issues.
- Understanding of desktop, laptop and tablet’s hardware and technology.
- Technical knowledge with problem solving and troubleshooting skills.
- Technical knowledge on Microsoft Operating Systems & Office Suites.
- Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
The Package :
- Attractive Salary (RM 3,000 - RM 4,000).
- Housing Allowance (RM500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry-Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive Technical Support (Thai and English Language Support)
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Job Description
The Responsibilities of the Role:
- As L1.0 Technical Support, your role is to deliver premium technical support and customer service to Lenovo users and clients.
- Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
- Resolve the cases from end to end, make follow up and regularly update the customers on the case progress, ensuring excellent customer service.
- Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
- Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
Skill Requirements:
- Degree, Diploma or an equivalent professional qualification; fresh graduates encouraged to apply.
- English and Thai language – to Speak, Read, and Write.
- Understanding of desktop, laptop and tablet’s hardware and technology.
- Technical knowledge with problem solving and troubleshooting skills.
- Technical knowledge on Microsoft Operating Systems & Office Suites
- Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
The Package :
- Attractive Salary (RM 3,500 - RM 4,000)
- Performance related bonus for confirmed staff.
- Annual Leave 15 days
- Medical Leave 14 days
- Medical and hospitalization coverage
Experience Required :
- Entry-Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - Technical Support (English Language Support)
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Job Description
The Responsibilities of the Role:
- Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
- Troubleshooting to identify hardware or software products that are defective.
- Advice and educates customers through combination of experience and guideline documentation to ensure a solution to their technical issues.
- Provides input on recurring customer problems and shares that information with ither technical team members when relevant.
- Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
- Monitors own “Open Case” workload and drives to closure.
Skill Requirements:
- Strong language competencies in English language.
- Basic Microsoft Office (Outlook, Words, PowerPoint, and Excel) skills.
- Working Knowledge of Windows Operating Systems and MS Products.
- Proven ability to troubleshoot Client solutions.
- Superior customer service skills
- Proven ability to learn new and complex technology.
- Able to prioritize in a fast paced, dynamic work environment.
The Package :
- Attractive Salary (RM3,800 – RM4,500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive Technical Support - English and Tagalog Language Support
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Job Description
The Responsibilities of the Role:
- Guide customer according to solution trees and knowledge base to solve incidents and service requests (e.g. HW Troubleshooting, Password resets, SW configuration, etc.). If not successful inform the customer about the next steps.
- If necessary, cancel a customer incident at customer's request or update the information in the ticket and answer on customer enquiries regarding status of request processing.
- In dedicated cases provide briefing information to appropriate internal/third party provider based on Statement of Work.
- Operational Deliverables and Contribution.
- Handling Voice/ Non -Voice customer, including detailed recording of the issue according to defined processes.
- Check if reported incident is covered by process and if caller information and address details are correct, then initiate defined actions.
- Transform tickets created by any Customer Service channel into the Ticketing system.
- Identify and escalate situations requiring urgent attention.
- Inform Line Manager or dedicated stakeholder base on defined process, in case of customer escalations.
Skill Requirements:
- Strong language competencies in English and Tagalog language.
- Technical background, e.g. education in information electronics, mechanics and/or SW skills.
- In individual cases it is possible to assign the function to an employee if the essential professional knowledge is acquired by work experience.
- Minimum 6 months or more experience in a call center environment is recommended.
- Senior Min. 1 year or more experience in a call center environment is recommended.
- Good technical knowledge in supported customer specific Hardware and SW environment.
- Knowledge of customer service principles and practices.
- PC literacy, especially usage of Microsoft Office package.
- Willingness to work in shift models, based on customer requirements.
The Package :
- Attractive Salary (RM3,000 – RM4,000).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive – Technical Support (SGMY)
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Job Description
The Responsibilities of the Role:
- Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required.
- Escalate intricate issues or complaints to higher-level support or supervisors as needed.
- Develop and retain a profound understanding of the company's products, services, and policies.
- Aid customers in product usage and troubleshoot any related issues.
- Accurately document customer interactions in the company's database or CRM system.
- Uphold high-quality service standards to ensure and enhance customer satisfaction.
Skill Requirements:
- Minimum Diploma in any field (preferably in IT).
- Minimum 1 years’ experience in the call centre industry, a similar role is an advantage.
- Working experience in any technical related fields is an added advantage.
- Excellent command of spoken and written Bahasa Malaysia/English.
- Fresh graduates fluent in Mandarin are encouraged to apply.
- Possess initiative, able to work independently and as a team.
- Ability to work in a challenging environment.
- Contact Centre Operating Days: 9:30am - 5:30pm (Monday - Friday), 9:30am - 12:30pm (Saturday).
- This position is open to locals only.
The Package :
- Attractive Salary for Bahasa Malaysia and English (RM 2800.00).
- Attractive Salary for Bahasa Malaysia, English and Mandarin (RM 3000.00).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive Technical Support L2 - (English and Mandarin Language Support )
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Job Description
The Responsibilities of the Role:
- To attend to escalation cases of a second level nature and to demonstrate such proficiency in their resolution as a Subject Matter Expert (SME).
- To attend to follow up or escalate customer support calls, chat sessions & email interactions on behalf of client and to ensure such service delivery as may be required by customers.
- To identify, segregate and resolve customer support requests in a systematic and precise approach as to ensure end-to-end resolution of customers’ issue.
- To address customer (client product end-user) complaints using appropriate service empowerment as may be defined by line management.
- To ensure all service support interactions including customer details are updated onto the CRM.
Skill Requirements:
- Technical aptitude (computer literate, able to quickly learn new applications).
- Familiarity with windows /android software and hardware.
- Strong first-level technical troubleshooting acumen.
- Must be able to read, write and speak in Mandarin.
Work Experience:
- 1-year experience in handling wireless product related inquiry and troubleshooting is required.
- Prior contact centre experience for 2 year is required, with related industry know-how.
- At least 1.5 years’ experience in computer hardware/software, including hardware support and operating system troubleshooting, positive performance reviews and previous employer references.
- Strong verbal applicable language skills – native or near native / minimal accent impact.
- Demonstrate ability to take ownership of customer issue and follow-up with customer to ensure a successful resolution and delightful experience.
- Attention to detail with customer and case documentation.
Qualification:
- Must possess at least a Diploma or a Bachelor’s degree in Computer Science/ Information Technology or equivalent.
- Technical SME (Subject Matter Expert Certifications) in, Hardware, Network Switching, Routing & Security (Firewalls...Etc.).
The Package :
- Basic salary RM4200.
- Performance Related bonus on a quarterly basis for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive Technical Support (English & Indonesia Language Support)
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Job Description
The Responsibilities of the Role:
- Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
- Determine the problem and provide a technical resolution within the contact or by dispatching for service.
- Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
- Always strive to meet and exceed customers’ needs and expectations.
- Stay abreast of new process and product release by reading updates, studying product descriptions, and participating in team meetings, trainings, forums and discussions.
- Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
- Demonstrate the required maturity to work from home/remotely under minimum supervision.
- Expected to meet the Key Performance Indicators (KPI).
Skill Requirements:
- Degree or Diploma qualification are encouraged to apply.
- Good communication skills in English and Indonesia language – to read, write and speak.
- Fresh graduate with good personal/working experience in handling computers/laptops or technical issues.
- Understanding of desktop, laptop and tablet’s hardware and technology.
- Technical knowledge with problem solving and troubleshooting skills.
- Technical knowledge on Microsoft Operating Systems & Office Suites.
- Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
The Package :
- Attractive Salary (RM 3,000 – RM 4,000)
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - Security Operations Center Analyst L1
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Job Description
The Responsibilities of the Role:
- Comfortable working with SIEM tools and incident handling experience preferred.
- Support and coordinate response to cyber-attacks that threaten assets, intellectual property, networks, and computer systems.
- Analyze and respond to security threats from Firewall (FW), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Antivirus (AV), Endpoint Detection and Response (EDR) and other security threat data sources.
- Utilize other analytic tools (NDR, etc.) to identify potential threats to the environment.
- Sound knowledge and practical experience with TCP/IP networking.
- Experience with Linux, Windows, iOS, and Network Operating Systems.
- Knowledge of information technology (IT) security principles and methods (e.g., demilitarized zones, encryption, etc.)
- Knowledge of current threats, vulnerabilities, and recent cyber-attacks.
- Critical thinking and analytical skills.
- Manage security incident/Event tickets.
- Responsible for working in a 24x7 Security Operation Centre (SOC) environment.
Skill Requirements:
- Degree in computer science/cybersecurity or equivalent from a recognized university/institute.
- At least two years of ICT industry experience in configuring, managing, and troubleshooting.
- Interpersonal skills and experience in presenting security incidents.
- Teamwork skills.
- Good written and oral communications skills.
- Work experience in a SOC is an added advantage.
- ICT security certifications are an added advantage.
- Attractive Salary (LKR 110,000 to 140,000).
Experience Required :
- Associate
Location :
- Scicom LANKA Office.
Employment Type :
- Full Time.
Executive Customer Service - Persian
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Job Description
The Responsibilities of the Role:
- To answer incoming telephone enquiries, problems or complaints from customers relating to a range of specified client products or services, with the objective of resolving the customer’s issue as quickly as possible.
- To ensure information is captured on internal systems so that a colleague can understand what has occurred and has been agreed to on the call.
- To make any ad-hoc outgoing calls to customers as required resolving an outstanding query.
- To recognize the importance of telephone calls as a way of supporting and enhancing our client’s brand.
- To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager.
- To escalate any queries or unresolved issues that cannot be completed within the agreed procedures.
- To undertake any administration tasks delegated by the Assistant Manager.
Skill Requirements:
- Degree in any discipline.
- Excellent command of spoken and written English and Native Persian.
- Proficient in MS Office.
- Customer service oriented preferably with at least 1 year working experience in customer service.
- Display excellent communication, problem solving and people skills.
- Able to work independently as well as a team player.
- Willing to work shifts.
The Package :
- Attractive Salary RM3,500.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist Quality Assurance - (English Language Support)
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Job Description
The Responsibilities of the Role:
- Develop detailed, comprehensive, and well-structured test plans and test cases.
- Play the role QA Engineer: Design, develop, and execute automated test cases using Puppeteer framework or any other similar tools.
- Identify and report issues found in a detailed manner, then verify those issues when resolved.
- Execute manual testing if required and need to plan and perform regression testing.
- Review and analyse requirements, specifications, and technical design documents, providing timely feedback.
Skill Requirements:
- Basic requirements:
- Bachelor’s degree or an equivalent professional qualification in a relevant field of study.
- Experienced in Jira, Jenkins, Bitbucket, Teams.
- Experienced in Test Automation tools such as Puppeteer or any other tool.
- Experience in developing scripts against restful web services.
- Ability to work with minimal supervision and to meet deadlines.
- Have a positive and enthusiastic outlook with a ‘can do’ attitude.
- Communication:
- To effectively communicate relevant information to superiors.
- To deliver engaging, well-organized, and informative presentations.
- To escalate/verify issues in a timely fashion.
- Technical Knowledge:
- Automating the test cases using the Puppeteer framework or any other.
- Experience in Agile Methodologies and tools – JIRA, Confluence, and Bitbucket.
- Experience with Magento applications and their automation will be an advantage.
The Package :
- Attractive Salary (RM 4,000 – RM 6,000).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
- Working Location: Menara TA One, Kuala Lumpur.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Program Deployment Specialist (MSCT)
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Job Description
The Position:
- The role is responsible for design, development of dashboards, reporting sources from MTSA, LUDP, SLQ & various production systems. This position will collaborate with Business stakeholders, leaders and subject matter experts to design, develop and support all kinds of data or report requests. This position will also gather requirements, performance analysis and translate business reporting requirements into Report or Dashboard view. Ability to create SQL DB from scratch for the analytics dashboards.
The Responsibilities of the Role:
- Gather and understand business requirements to set functional specifications for reporting applications.
- Develop automated reports and dashboards using various reporting tools.
- Utilize strong business application knowledge like PowerBI, SQL, SAP, Qlik, and Excel to quickly combine datasets in order to produce data mashups.
- Creating reports via Power BI/ Qlik tool automation for the dashboard, reports
- Collecting requirements for projects, reports, etc.
- Business Analysis - 50%
- Reports and Ad-hoc request - 50%
Skill Requirements:
- 3 to 5 years of relevant experience
- Minimum 2 years' experience in data analytics, database or a quantitative field
- Ability to write complex SQL queries & knowledge of Qlik, PowerBI (Analytic Tools), Microsoft Excel
- Possess strong knowledge of source data along with the ability to unravel existing reporting logic back to their source systems. Good problem solving skills.
- Strong knowledge of relational, analytical and multi-dimensional database architectures.
- Strong application development, including visualization, parameters and support optimization.
- Advanced analytical with the ability to understand business and technical functions, processes.
- Good programming skills for database management and general software
The Package :
- Attractive Salary (RM 3,500 - RM 4,500).
- Performance related bonus on a half yearly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Business Intelligence Analyst
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Job Description
The Position:
- The Business Intelligence Analyst is responsible for supporting businesses leverage data, designing, developing the dashboard, and identifying opportunities for improvement as well as offering solutions. This position will collaborate with Leaders, Business Stakeholders, and subject matter to support to request.
The Responsibilities of the Role:
- Accountable for directly working with the business to assist in all reporting, data extracts and information needs.
- Identify and execute robust and continuous improvement opportunities within the data management processes in the applicable systems.
- Be the information delivery expert responsible for creating adhoc reports, dashboard and data mining processes as per business needs.
- Gather and understand business requirements to set functional specifications for reporting applications.
- Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality.
- Utilize strong business application knowledge like RPA, PowerBi, SQL, SAP, and Salesforce to quickly combine datasets in order to produce data mashups as answers to business-related questions.
- Acquiring data from primary or secondary data sources and maintaining databases.
- Interpreting data, analyzing results using statistical techniques.
- Acquiring data from primary or secondary data sources and maintaining databases.
- Possess deep insight into business process as it relates to system integration and interface.
Skill Requirements:
- Diploma/ Undergraduate degree, preferrable in Business Information Systems, Computer Science or Data Science.
- Display excellent communication, strong language competencies in English, problem solving, analytical and people skills.
- Must be independent, self-motivated, show initiative and a strong sense of ownership/responsibility.
- Advanced Microsoft Office (Excel, Macro) skills.
- 2 to 3 years of relevant experience.
- Minimum 5 years’ experience in Business Intelligence & Data Analytics.
- Ability to write complex SQL queries & knowledge of Power BI.
- Strong knowledge of relational, analytical and multi-dimensional database architectures.
- Advanced analytical with the ability to understand business and technical functions, process information quickly and assess impacts to data elements.
- Strong ownership & teamwork for win-win framework.
The Package :
- Attractive Salary (RM 3,000 - RM 5,500).
- Performance related bonus on a half yearly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive – Customer Service - Airlines
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Job Description
The Position:
- The Executive –Customer Service will be required to manage all enquiries pertaining to travel arrangements and related products and services.
- The position will require you to support the contact centre via telephone calls and emails in spoken and written English and Bahasa Malaysia.
The Responsibilities of the Role:
- Assist with all incoming enquiries pertaining to travel reservations, products, and services.
- Assist with all promotion and marketing campaign enquiries.
- Resolve customer complaints and enquiries in relation to changes in travel dates and related services.
Skill Requirements:
- SPM/STPM/Diploma/Degree or equivalent professional qualification.
- Excellent command of spoken and written English and Bahasa Malaysia.
- The ability to read, write and speak Mandarin is an advantage.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated, and result-oriented team player with good interpersonal skills.
- Ability to work in a challenging environment.
- Contact Centre Operating Days: Rotational Shifts 24/7
The Package :
- Salary Package:
- During training, RM2,000.
- Upon Successful Go Live RM2,250.
- Upon confirmation RM2,500 + 1 time payout of RM1000.
- Mandarin Language allowance RM 700 (read, write and speak Mandarin) + 1 time payout of RM1000.
- Performance Related bonus on a quarterly basis for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Outbound Specialist (English, Bahasa Malaysia and Mandarin Language Support)
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Job Description
The Responsibilities of the Role:
- Contact Huawei consumers via Outbound calls to enhance their user experience.
- Making Outbound calls for new product owners, Happy Calls for dissatisfied customers and Crisis case customers, repeated customers and flagship product users.
- Manage complaints and feedback from customers.
- Escalate and highlight feedback that are serious in nature to Person In Charge.
- Record call details in the applicable systems for tracking purposes.
- Work on ad-hoc tasks assigned by respective line manager including handling of mystery calls, test calls and surveys.
- Meet daily target set by management by performing number of outbound attempts, success rate, timely follow up calls and customer satisfaction.
- Excellent verbal communication skills, persuasive, and friendly personality.
- Good reading skills, attentive and good understanding skills; able to identify issues quickly and usage of appropriate probing skills.
- Good writing skills, excellent grammar, structure, and attention to detail.
Skill Requirements:
- Diploma holder or have an equivalent professional qualification in a relevant field of study.
- Proficient in spoken and written English, Bahasa Malaysia and Mandarin.
- At least one-year experience in escalation/dispute handling team.
- At least 2 years’ experience in customer service.
- Ability to use Google Chrome, Internet Explorer.
- Knowledge about mobile technology and other digital applications.
- Knowledge about Android and other phone software mechanisms.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Ability to work in a challenging environment.
- Contact Centre Operating Days: Monday – Sunday.
- Contact Centre Operating Hours: 9am - 9pm.
- Work hours: Rotational shifts; 9.5 hrs. inclusive of 1.5 hrs break.
- 5 day week; off days based on roster.
The Package :
- Monthly Salary RM4,000
- 15 days Annual Leave
- 14 days Medical Leave
- Medical and hospitalization coverage
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Technical Support Executive – ANZ
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Job Description
The Position:
- The Executive – Technical Support will be required to manage incoming calls, emails and chat from customers pertaining to PCs, Laptops, Smartphones and Electronic products and services.
- The position will require you to support the contact centre in spoken and written English.
Skill Requirements:
- Diploma /Degree in IT related disciplines
- Good command of spoken and written English.
- Prior experience in a similar role is an advantage.
- Well versed in Windows Operating Systems and Windows Office.
- Well versed in Android software and hardware.
- Possess initiative, able to work independently and as a team
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
- Operating Days : Monday-Friday
- Operating hours : 5am-6pm( following the ANZ hours).
- Rotational shifts
- Each shift is 9 hours including 1.5 hrs for breaks
- Foreign nationals are welcome to apply.
The Package :
- Attractive Salary - RM3000 - RM4000
- Performance related bonus on a quarterly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization coverage.
Experience Required :
- Entry-Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive Technical Support L2 (English Language Support)
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Job Description
The Responsibilities of the Role:
- To attend to escalation cases of a second level nature and to demonstrate such proficiency in their resolution as a Subject Matter Expert (SME).
- To attend to follow up or escalate customer support calls, chat sessions & email interactions on behalf of client and to ensure such service delivery as may be required by customers.
- To identify, segregate and resolve customer support requests in a systematic and precise approach as to ensure end-to-end resolution of customers’ issue.
- To address customer (client product end-user) complaints using appropriate service empowerment as may be defined by line management.
- To ensure all service support interactions including customer details are updated onto the CRM.
Skill Requirements:
- Technical aptitude (computer literate, able to quickly learn new applications).
- Familiarity with windows /android software and hardware.
- Strong first-level technical troubleshooting acumen.
Work Experience:
- 1-year experience in handling wireless product related inquiry and troubleshooting is required.
- Prior contact centre experience for 2 year is required, with related industry know-how.
- At least 1.5 years’ experience in computer hardware/software, including hardware support and operating system troubleshooting, positive performance reviews and previous employer references.
- Strong verbal applicable language skills – native or near native / minimal accent impact.
- Demonstrate ability to take ownership of customer issue and follow-up with customer to ensure a successful resolution and delightful experience.
- Attention to detail with customer and case documentation.
Qualification:
- Must possess at least a Diploma or a Bachelor’s degree in Computer Science/ Information Technology or equivalent.
- Technical SME (Subject Matter Expert Certifications) in, Hardware, Network Switching, Routing & Security (Firewalls...Etc.).
The Package :
- Basic salary RM3700.
- Performance Related bonus on a quarterly basis for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.