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Job Description

The Responsibilities of the Role:

• Manage chat escalations in relation to vape products and services.
• Assist customers with Pre-sales, mid-sales and after-sales issues.
• Engage with customers at various touch points to provide resolution.
• Develop relationships with potential customers while nurturing existing customer relationships.
• Manage customers’ complaints, escalate where necessary and collaborate with various internal stakeholders in order to achieve fair outcomes according to the complaint resolution process.
• Ensure the productivity levels, service standards and customer relations are maintained.
• Maintain complete knowledge of correct maintenance and use of equipment and ensure the equipment is used only as intended.
• Upsell products and services.
• Any other task(s) as assigned by management.

Skill Requirements:

• High School/College/Diploma/ Degree or equivalent academic qualification.
• Good command of spoken and written English and Italian.
• Personal Laptop/PC with own internet services.
• Sales/upsell experience is an advantage.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Work days/Work hours: Monday-Friday/10am-7pm (local time of Italy)

The Package :

• Attractive Salary (RM 6000).
• Performance Related Allowance on a quarterly basis.
• RM 100 laptop/internet allowance.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

Job Brief:

• The E-Commerce Customer Service Support will be required to manage incoming calls and emails from customers in relation to ON-LINE shopping of products and services.
• The position will require you to support the contact centre in spoken and written English and Bahasa Malaysia; ability to read, write and speak Mandarin is an advantage.

Skill Requirements:

• SPM/STPM/Diploma/Degree or an equivalent professional qualification.
• A good command of written and spoken English and Bahasa Malaysia.
• Additional Language Allowance of up to RM500 for those who can read, write and speak Mandarin.
• Possess initiative with the ability to work independently and as a team.
• Work Days and Hours: Able to work rotational 24/7 shift with minimum of 4 hours per shift.
• Dynamic, highly motivated and a result oriented player with good interpersonal skills.
• Contact Centre Operating days: 24/7
• Work Days: 5 day week : Off days are based on the roster.
• Work Hours: Rotational shifts

The Package :

• Attractive Salary.
• Additional Language Allowance of RM500 for those who can read, write and speak Mandarin.
• The probation period is 3 months.
• Once confirmed, there will a performance related bonus per quarter for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry-Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full-Time.

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Job Description

The Responsibilities of the Role:

• Working across several business areas providing Customer journey workflow, maintenance and support.
• Working as part of a team and occasionally solo developments as the business needs arise.
• Design and Train Virtual Agent to solve business challenges using Google Cloud technologies and knowledge of proven techniques to provide customer satisfaction.
• Research and implement appropriate responses and automate processes to provide first contact resolution to customers.
• Design Virtual Agent Flows journey and improve them on a daily basis.
• Study and transform data science prototypes.
• Create appropriate datasets and data representation to Train Virtual Agent system.
• Run Virtual Agent journey tests cases and experiments.
• Perform statistical analysis and fine-tuning using test results.
• Train and retrain systems when necessary.
• Extend existing Chat journey in frameworks.
• Keep abreast of developments in the field.
• Help identify probable causes and provide immediate solution during an incident.
• Work within an agile environment following an agile framework.
• Contribute significant ideas for making the applications better and easier to use.
• Participate in cutting edge research in artificial intelligence and machine learning applications.
• Contribute to engineering efforts from planning and organization to execution and delivery to solve complex, real-world problems.
• Manages all stakeholders.
• Any task assigned by Superior as needed by the business or organization.

Skill Requirements:

• Bachelor's degree in Computer Science, or related technical field, or equivalent work experience.
• 1 - 3 years of relevant work experience in Call Center.
• Good Oral and Written Korean and English communication skills.
• Mathematical background would be beneficial.
• Research or Industry experience in Artificial Intelligence, Machine Learning (ML) projects.
• Ability to organize and manage multiple priorities.
• Technical curiosity-willingness to explore and learn new technologies that are unfamiliar.
• Ability to deliver short term results while investing in long term strategic solutions.
• Self -starter, self-motivated and able to learn independently.
• Team player who is eager to help others to succeed.

The Package :

• Attractive Salary (RM 15000).
• Work permit organized and paid by the company.
• Flight ticket (where applicable).
• Work days/Hours: 24/7, rotational shifts
• 5 day week; off days based on roster.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Position:

• The Executive – Technical Support will be required to manage incoming calls, emails and chat from customers pertaining to PCs, Laptops, Smartphones and Electronic products and services.
• The position will require you to support the contact centre in spoken and written English.

Skill Requirements:

• Diploma /Degree in IT related disciplines
• Good command of spoken and written English.
• Prior experience in a similar role is an advantage.
• Well versed in Windows Operating Systems and Windows Office.
• Well versed in Android software and hardware.
• Possess initiative, able to work independently and as a team
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
• Operating Days : Monday-Friday
• Operating hours : 5am-6pm( following the ANZ hours).
• Rotational shifts
• Each shift is 9 hours including 1.5 hrs for breaks
• Foreign nationals are welcome to apply.

The Package :

• Attractive Salary - RM3500 - RM6000
• Performance related bonus on a quarterly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization coverage.

Experience Required :

• Entry-Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Assisting in the management and processing of contracts for the company including use of the online contract management system.
• Assisting in the compliance and training functions of the department.
• Managing legal documents, correspondence and other administrative requirements efficiently and competently in accordance with instructions.
• Word processing and proof reading of documents in English.
• Researching government regulatory requirements, current and future.
• Providing support to internal business units in accordance with the requirements of the Head of Legal
• Translating and responding to documents in Bahasa Malaysia.
• Assisting in the management of the data protection and anti-bribery requirements for the company under the supervision of the Head of Legal.
• Adhering to quality management processes including the legal department processes.
• Being alert to areas of improvement by scanning the industry environment and observing trends and issues in best practices for in-house legal management.
• To assist in the development of processes for the department.
• Identifying obstacles and bottlenecks and seeking creative and novel ways to achieve better results by participating with other departments /divisions to ensure understanding and compliance with legal requirements.
• Any other task(s) as assigned by management.

Skill Requirements:

• A Second-Class Honours degree in Law from any reputable local or foreign university (admission to the Malaysian Bar is not required);
• Minimum of 2 years working experience in a large company;
• Strong communication skills with excellent command of written and spoken English and good command of written Bahasa Malaysia.
• Relevant experience or demonstrable knowledge in interpreting and responding to formal communications from government/courts including knowledge of the appropriate protocols and forms of address in Bahasa Malaysia.
• Independent, resourceful and able to work with people at all levels within and outside the Company.
• Diligent, detailed and a self-motivated individual.
• High level of integrity.
• Highly organized and able to manage multiple tasks and deliver on time.
• Proficiency in Microsoft Office/Computer literate,
• Understanding or experience of the business process outsourcing industry would be an advantage, but not essential

The Package :

• • Attractive Salary.
• • Performance related allowance on a quarterly basis for confirmed staff.
• • 15 days Annual Leave.
• • 14 days Medical Leave.
• • Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Work within the Roaming Operations team with coordinators and roaming engineers (testers).
• Coordinate the day to day activities closely with customers roaming teams and assist them to speed up the roaming relation creation.
• Chase and negotiate with customer roaming teams to speed up opening of new relationships or help solving blocking issues.
• Escalate blocked projects to internal and external stakeholders to move it again.
• Manage customer documentation and archiving them on BICS systems.
• Create weekly/monthly/annual reports related with roaming operations.
• Use the provided necessary tools to update and manage customer accounts.
• Set internal priorities for testing and relation creations.
• Coordinate and communicate with GSM Association for roaming related issues.
• Any other task(s) as assigned by management.

Skill Requirements:

• Degree in electronics,informatics or telecommunication or equivalent experience.
• Excellent command of spoken and written English.
• Experience in the telecommunications business.
• Knowledge of international roaming processes.
• In depth knowledge of Roaming processes & international contacts.
• Helicopter view of the Roaming world.
• Good knowledge of the Roaming Hub specific processes.
• Basic technical knowledge : infrastructure/ Network nodes/ Services/ GSM.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Able to follow and adapt to the fast moving telecommunications environment.
• Strong customer focus with good analytical and problem solving skills.

The Package :

• Attractive Salary (Negotiable).
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry-Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Work with Business's Data and Analytics teams, gathering technical requirements for exceptional data governance across the department and the business at large.
• Ability to understand business requirements and create software solutions that ease business processes.
• Develop automated reports and dashboards using various reporting tools.
• Utilize strong business application knowledge like PowerBI, SQL, SAP, Qlik, Excel to quickly combine datasets in order to produce data mashups.
• Creating reports via Power BI/ Qlik tool automation for dashboard, reports.
• Any other task(s) as assigned by management.

Skill Requirements:

• Degree, Diploma or an equivalent professional qualification in IT/Computer Science.
• Excellent command of spoken and written English.
• Minimum 2 years' experience in data analytics, database or a quantitative field.
• Solid understanding of SQL knowledge and functionality.
• Ability to write complex SQL queries & knowledge of Qlik, PowerBI (Analytic Tools), Microsoft Excel.
• Experience with Microsoft Azure cloud computing service in building, testing, deploying, and managing applications and services.
• Excellent Knowledge of Power BI for augmented analytics, providing interactive visualizations and business intelligence capabilities with an interface simple enough for reports and dashboards.
• Excellent knowledge of Windows OS and Windows Office.
• Dynamic, highly motivated and a result – oriented team player with good interpersonal skills.
• Possess initiative and be able to work independently.
• Ability to work in a challenging environment.

The Package :

• Attractive Salary.
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Assists customers with product selection, answers basic questions and suggests various product options that are available.
• Managing customer complaints and escalations.
• Managing of refunds requests.
• Input customer interaction, problems into the Customer Relationship Manager (CRM).
• Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
• Manage and attempt to resolve any complaints directed to the contact center.
• Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
• Work on agreed productivity and quality standards and any KPIs as provided by Management.
• Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.

Skill Requirements:

• Diploma/Degree in any discipline.
• Good command of spoken and written English and Bahasa Malaysia.
• Minimum 12 months experience in contact center/ customer service environment with sales/upsell experience.
• E-Commerce experience/online marketplace knowledge is an advantage.
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Typing speed of over 50 WPM
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Able to work rotational shifts : Monday-Sunday/8am -12midnite.
• 5 day week; off days based on roster.

The Package :

• Attractive Salary.
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave
• 14 days Medical Leave
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry-Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Data Analysis.
• To provide the voice of customer report base on the data from call center, output the improvement suggestions.
• To provide daily, weekly, monthly and ad hoc reports in the stipulated timeframes and as required by the Operations Management team and the client.
• Regularly review operations performance and be able to provide immediate snapshot views on health of Operations.
• Work with SCICOM ICT and CRM teams to automate and centralize required reports from several data sources.
• Generate/Validate forecasts, providing supporting data and documentation to project required resources to man the desk.
• Maintain complete and accurate data records regarding performance metrics of individuals and the Contact Center (e.g SIEBEL, CTI, ACD, IVR, CRMS, Microsoft Dynamics, SAP, IPCC, LiveChat, Zendesk, SurveyMonkey, Innso, SciMax and etc.).
• Create work schedules to match accurately resource deployment to work requirements, optimizing productivity and results.
• Prepare for and attend internal / external meetings regarding the performance of the Contact Center and all associated metrics as required.
• Work closely with the Operations Management team to ensure key operational deliverables are met.
• Review Operations work processes, providing recommendations for improvement.
• Constantly review contact centre metrics and performance, summarizing findings for Operations Management and Scicom senior management team.
• Ensure accuracy/ integrity of all data.
• Any other task(s) as assigned by management.

Skill Requirements:

• Diploma/Degree holder in an IT related discipline.
• Good written and spoken English.
• Willing to work shifts.
• Customer focused.
• Good problem solving skills.
• Excellent disciplinary and performance track record
• Possess initiative, able to work independently and as a team.
• Dynamic ,highly motivated and result oriented with good interpersonal skills.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Position:

• The Executive –Customer Service will be required to manage all enquiries pertaining to travel arrangements and related products and services.
• The position will require you to support the contact centre via telephone calls and emails in spoken and written English and Bahasa Malaysia.

The Responsibilities of the Role:

• Assist with all incoming enquiries pertaining to travel reservations, products, and services.
• Assist with all promotion and marketing campaign enquiries.
• Resolve customer complaints and enquiries in relation to changes in travel dates and related services.

Skill Requirements:

• SPM/STPM/Diploma/Degree or equivalent professional qualification.
• Excellent command of spoken and written English and Bahasa Malaysia.
• The ability to read, write and speak Mandarin is an advantage.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated, and result-oriented team player with good interpersonal skills.
• Ability to work in a challenging environment.
• Contact Centre Operating Days: Rotational Shifts 24/7

The Package :

• Basic salary: RM 2500 during probation; RM 2800 upon confirmation.
• Mandarin Language allowance RM 700 (read, write and speak Mandarin).
• Performance Related bonus on a quarterly basis for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Position:

• The Executive –Customer Service will be required to manage incoming calls and emails from customers pertaining to online games and related products and services.
• The position will require you to support the contact centre in spoken and written.
• Japanese and English Language Support.

Skill Requirements:

• Degree in any discipline.
• Excellent command of spoken and written Japanese and English.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• This position is open to All nationalities who are fluent in spoken and written English and Japanese.

The Package :

• Attractive Salary RM 8000
• Performance Related Bonus on a quarterly basis for confirmed staff.
• Contact Centre Operating Hours : 24/7
• Work days/Hours : 5 day week, shift based; off days based on roster.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• To represent the client and be professional in all communications with customers.
• To chat with customers within the given timelines and targets.
• To reply emails sent by customers within the targets set by the desk.
• To engage in Social Media messages /comments.
• Act as an ambassador for the company when communicating with its users.
• Ensure adherence to operational Processes & Procedures.
• Support the management team by providing necessary reports in an agreed timeline.
• Acts as a back-up and assists Assistant Managers –Social Media in the operational management of a team of up to nineteen (19) to ensure both operational targets and service levels are achieved.
• Any other task(s) as assigned by management.

Skill Requirements:

• Diploma holder or have an equivalent professional qualification in a relevant field of study.
• Good command of spoken and written English, Bahasa Malaysia and Mandarin.
• Strong skills in troubleshooting smartphones and demonstrate awareness in latest changes in the smartphone/tablet environment.
• Proficiency in a multi-system environment.
• Basic web –based application skills including internet navigation and search experience on a computer.
• Basic Personal Computer (“PC”) skills.
• Functional understanding in networking and mobile devices (for internet connectivity –home or corporate).
• Knowledge of speed test methods.
• Demonstrate an awareness of new software and technology in general

The Package :

• Attractive Salary : (RM3200-RM4000).
• Performance Related Allowance on a quarterly basis.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

Job Brief:

• We are looking for a competent PHP Programmer/Developer who is capable of understanding and translating the business requirements (user stories) into system development requirements.
• During the delivery of a support/development project, you will be required to take ownership of the project from start to finish and complete it within the committed timeline. You will be involved in the entire development cycle but the primary focus will be on the back-end development, integration of server-side APIs, ensuring the high-performance of various web applications and ultimately ensuring a great user experience for all developed systems.

Responsibilities:

• Ability to understand business requirements (user stories) and translate them into development requirements.
• Design, Develop and Customize system/software as per business requirements.
• Develop REST API for external system integrations.
• Ability to build reusable code for future use.
• Maintain source code, analyze and fix bugs where necessary.
• Assure that system is developed to comply with coding standards and secure coding best practices.
• Optimize application(s) for maximum speed and scalability.

Skill Requirements:

• Bachelors Degree / Diploma / Professional Certificate in Information Technology, Computer Science, Software Engineering
• Minimum of 2 - 3 years related working experience
• Proficient with programming language such as HTML, CSS, JAVASCRIPT, PHP, BOOTSTRAP
• Experience in PHP web frameworks such as Yii2, Zend2, Symfony.
• Proficient understanding of code versioning tools, such as Bitbucket
• Experience in Magento, SuiteCRM, ProcessMaker and MERN mobile app development would be an added advantage.
• Detail oriented, innovative, self-motivated and well organized, also with the ability to meet the tight deadlines.
• Ability to work on multiple projects/efforts simultaneously.
• Ability to adapt, learn & implement new technologies.

Experience Required :

• Mid-Senior level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Position:

• The Executive –Technical Support will be required to manage incoming calls and emails pertaining to PCs, Laptops and related products and services. The position will require you to support the contact centre in spoken and written English and Thai

Skill Requirements:

• Degree in IT related disciplines
• 23 years old and above
• Excellent command of spoken and written English and Thai.
• Possess initiative, able to work independently and as a team
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
• Well versed in PC hardware, software and Smartphones

The Package :

• Attractive Salary.(RM3000-4000)
• Housing allowance RM 500
• Work permit organized and paid by the company
• Flight ticket
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual leave
• 14 days Medical leave
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate.

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.