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Assistant Manager – Internal Audit, Risk and Compliance
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Job Description
The Responsibilities of the Role:
- Exercise responsibility for the provision of accurate, professional and timely compliance and audit related services within Scicom Group, including risk and compliance management, internal control frameworks, systems and processes and business continuity management.
- Provide expert advice, support and recommendations to management and staff on a range of complex compliance, audit and risk management matters, in accordance with established government policies and procedures, legislative requirements and professional standards.
- Undertake complex project work including initiating, planning, implementation and evaluation of compliance and risk management functions and processes to improve their efficiency.
- Work with operations teams and manage the end-to-end external certification such as ISO, SCP, and related certifications.
- Coordinate and deliver presentations and workshops to employees within SCICOM Group and management on compliance and risk management activities.
- Contribute to the establishment, delivery and maintenance of an efficient and effective compliance framework and related policies, practices and processes consistent with government legislation, regulations and relevant professional standards.
- Undertake and/or lead ad-hoc assignments requested by the Senior Management Team and/or the Audit and Risk Management Committee.
- Contribute to the achievement of Scicom objectives, goals, and priorities through the application of specialist compliance related knowledge, expertise and experience.
- Liaise and consult with internal external parties to contribute to the ongoing development and improvement of corporate compliance and risk management services.
- Liaison and communications with internal and external parties.
- Ad-hoc audits or special projects with tight schedules.
- Any other task(s) as assigned by management.
Skill Requirements:
- Bachelor’s degree or professional qualification (ACCA, MIA or CPA).
- Excellent command of spoken and written English.
- Minimum of 5 years auditing and compliance experience with in-depth knowledge of accounting and auditing standards.
- Knowledge and experience in investigative audit, IT audit and/or enterprise risk management framework will be an added advantage.
- Knowledge of internal control process, corporate governance, regulatory requirements and risk management.
- A team player with strong work ethics, high level of professional integrity, maturity, independence and excellent analytical skills.
- Proficiency in Microsoft Office and PowerPoint.
- Able to work under tight schedules with minimum supervision.
- Good communication skills, report writing, analytic & interpersonal skills.
The Package :
- Attractive Salary (RM 5000- RM 8000 depending on experience).
- Performance Related Bonus on a half yearly basis.
- Structured Career Progression.
- Training and Development opportunities.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical & Hospitalization coverage.
Experience Required :
- Mid-Senior Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Multimedia Content Developer (e-Learning)
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Job Description
The Position:
- As an e-Learning Multimedia Content Developer, you will play a vital role in creating engaging and interactive educational materials for our e-learning platform.
- You will work closely with instructional designers, and subject matter experts to develop multimedia content that enhances the learning experience and promotes knowledge retention.
- Your creativity and technical skills will be instrumental in producing high-quality content that meets the needs of our diverse learner base.
The Responsibilities of the Role:
- Content Development: Collaborate with instructional designers and subject matter experts to design and develop multimedia-rich e-learning content, including videos, audio, animations, interactive simulations, quizzes, and graphics. Ability to program a range of interactions, gamified courses, and scenario-based interactions. Adhere to design principles to craft user-friendly, aesthetically pleasing, and high-quality learning deliverables. Understanding HTML, CSS, JavaScript, and other web development tools to create custom designs is an added advantage.
- Media Production: Create, edit, and enhance multimedia assets using various software tools such as photo, video, or audio editing software, text-to-speech, graphic design applications, and animation software.
- Quality Assurance: Review and evaluate multimedia content to ensure accuracy, consistency, and adherence to instructional design guidelines.
- Technical Integration: Integrate multimedia elements into the Learning Management System (LMS) or e-learning platform, ensuring seamless functionality and compatibility across different devices.
- Innovative Solutions: Stay updated with emerging technologies and e-learning trends to propose innovative multimedia solutions that enhance learner engagement and understanding. Understanding of instructional design principles to develop learning solutions aligned with the learner’s goals and objectives.
- Collaboration: Work collaboratively with a multidisciplinary team, including instructional designers, developers, and subject matter experts, to ensure a cohesive and effective learning experience.
- Accessibility Compliance: Ensure that all multimedia content is compliant with accessibility standards, making the learning materials inclusive for all learners.
- Time Management: Manage multiple projects simultaneously, adhering to deadlines and project milestones.
- Testing and Feedback: Conduct usability testing and gather feedback from learners to continuously improve the quality and effectiveness of multimedia content.
Skill Requirements:
- Technical Skills: Proficiency in multimedia authoring tools, video & audio editing software, graphic design applications, and animation software (e.g., Articulate 360, Adobe Creative Suite, Adobe After Effect, Canva, Vyond, Camtasia, etc.).
- Creativity: Strong creative skills with the ability to visualize and conceptualize innovative multimedia solutions.
- Communication: Excellent verbal and written communication skills, with the ability to effectively convey complex concepts through multimedia content.
- Attention to Detail: Ensure accuracy and quality in multimedia content creation.
- Adaptability: Adapting to changing project requirements and priorities in a fast-paced e-learning development environment and coping well under pressure.
- Collaboration: A team player with a positive attitude, excellent interpersonal skills, and the ability to work collaboratively in a diverse team setting.
Preferred Qualifications:
- Bachelor’s degree in Multimedia, Graphic Design, Computing or a related field.
- 3-5 years of proven experience in e-learning content development, with a portfolio showcasing e-learning and multimedia projects.
- 1–3 years experience in Learning Management Systems (LMS)
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Customer Service (Multiple Language Support)
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Job Description
The Position:
- The Executive –Customer Service will be required to manage incoming calls and emails from customers pertaining to clients’ products and services.
Skill Requirements:
- Degree in any discipline.
- 23 years old and above.
- Excellent command of spoken and written English, Arabic and French Language or,
- Excellent command of spoken and written English and Russian Language or,
- Excellent command of spoken and written English and Farsi Language.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
The Package :
- Attractive Salary (RM3500).
- Work permit organized and paid by the company.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Manager – Academic Delivery and Management
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Job Description
The Position:
- Lead, manage and responsible for the entire course development process, ensuring that all courses are completed within the given timeline and meet the company's quality standards. Provide timely and precise reports and recommendation to management and stakeholders to facilitate quick decision-making. Managing and updating documents and processes in compliance with ISO standards, other regulatory bodies as well as to meet standards of both internal and external auditors.
The Responsibilities of the Role:
- Work with the marketing, sales, and product development teams to ensure that training programs are up to date with new products, trends, and best practices.
- Brainstorm with the team to come up with course content for courses that need to be developed.
- Review storyboards before and after development to ensure accuracy, clarity, and alignment with learning objectives.
- Collaborate with subject matter experts and course developers to provide feedback and recommendations for improvement.
- Ensure that course content meets regulatory and compliance requirements.
- Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed.
- Use known education principles and stay up to date on new training methods and techniques.
- Manage the HRDC grant and claim submission process from start to finish, including application, reporting, and compliance.
- Handle department internal and external audits, ensuring compliance with all audit requirements.
- Review, update, and maintain all documents related to department audit certifications.
- Display excellent communication, problem-solving, and people skills.
- Possess excellent management skills in planning, organizing, leading, and controlling the team.
- Be supportive of company-wide goals and objectives, deliver department/team results, and key objectives.
- Organize and plan effectively to meet deadlines.
- Display attention to detail in all aspects of work.
- Ability to prioritize effectively, display aptitude for accurate decision-making.
- Perform any other ad-hoc assignments as and when required.
Skill Requirements:
- Bachelor's degree in a relevant field such as Education, Instructional Design, or HR.
- At least 3 years of experience in Learning, Training and Development field.
- Well-versed in HRDC processes, policies, schemes, and portal.
- Possess of HRDC certified trainer certificate would be an added advantage.
- Experience in managing department internal and external audits.
- Excellent attention to detail and ability to manage multiple tasks concurrently.
- Excellent communication and collaboration skills.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Outbound Specialist (English, Bahasa Malaysia and Mandarin Language Support)
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Job Description
The Responsibilities of the Role:
- Contact Huawei consumers via Outbound calls to enhance their user experience.
- Making Outbound calls for new product owners, Happy Calls for dissatisfied customers and Crisis case customers, repeated customers and flagship product users.
- Manage complaints and feedback from customers.
- Escalate and highlight feedback that are serious in nature to Person In Charge.
- Record call details in the applicable systems for tracking purposes.
- Work on ad-hoc tasks assigned by respective line manager including handling of mystery calls, test calls and surveys.
- Meet daily target set by management by performing number of outbound attempts, success rate, timely follow up calls and customer satisfaction.
- Excellent verbal communication skills, persuasive, and friendly personality.
- Good reading skills, attentive and good understanding skills; able to identify issues quickly and usage of appropriate probing skills.
- Good writing skills, excellent grammar, structure, and attention to detail.
Skill Requirements:
- Diploma holder or have an equivalent professional qualification in a relevant field of study.
- Proficient in spoken and written English, Bahasa Malaysia and Mandarin.
- At least one-year experience in escalation/dispute handling team.
- At least 2 years’ experience in customer service.
- Ability to use Google Chrome, Internet Explorer.
- Knowledge about mobile technology and other digital applications.
- Knowledge about Android and other phone software mechanisms.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Ability to work in a challenging environment.
- Contact Centre Operating Days: Monday – Sunday.
- Contact Centre Operating Hours: 9am - 9pm.
- Work hours: Rotational shifts; 9.5 hrs. inclusive of 1.5 hrs break.
- 5 day week; off days based on roster.
The Package :
- Monthly Salary RM4,000
- 15 days Annual Leave
- 14 days Medical Leave
- Medical and hospitalization coverage
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
E-Commerce - Specialist (English and Bahasa Malaysia Language Support)
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Job Description
The Position:
- The Specialist - Ecommerce Support will be required to provide e-commerce, pre-sales and after-sales support for smartphones and other devices such as tablets, PCs, Modems via e-commerce platforms, chat, email, social media and hotline.
- The position will require you to support the contact center in spoken and written English and Bahasa Malaysia.
The Responsibilities of the Role:
- Provide e-commerce, pre-sales and after-sales support for Huawei smartphones and other devices such as tablets, PCs, Modems via e-commerce platforms, chat, email, social media and hotline.
- Manage complaints and feedback.
- Record customer case details in the applicable systems.
- Work on ad hoc tasks as assigned by the respective line managers.
Skill Requirements:
- Diploma holder or have an equivalent professional qualification in a relevant field of study.
- Proficient in spoken and written English and Bahasa Malaysia.
- Ability to converse in Mandarin is an advantage.
- At least 1 year experience in customer service /e - commerce customer support.
- Ability to use Google Chrome, Internet Explorer.
- Knowledge about mobile technology.
- Knowledge about Android.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Ability to work in a challenging environment.
- Contact Centre Operating Days: Monday – Sunday.
- Contact Centre Operating Hours: 9am - 9pm.
- Work hours: Rotational shifts; 9.5 hrs. inclusive of 1.5 hrs break.
- 5 day week; off days based on roster.
The Package :
- Monthly salary RM 3500
- Performance related allowance on a quarterly basis for confirmed staff.
- 15 days Annual Leave
- 14 days Medical Leave
- Medical and hospitalization coverage
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Ecommerce Customer Experience (English and Korean Language Support)
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Job Description
The Position:
- The key objective of the role is to handle all the post-sales queries of customers from Korea regarding their online web order issues and escalations.
- The post sales executive will also provide support on new projects and initiatives designed to improve Customer Satisfaction and the overall post sales targets.
The Responsibilities of the Role:
- Manage all general enquires via calls, Chat & Email related to PC, Laptops and accessories.
- Manage complaints and feedback from customers.
- Own and resolve day-to-day sales issues as highlighted by customers.
- Act as a first point of contact for post sales customers, ensuring communications are actioned in a timely and effective manner.
- Provide regular and accurate post sales related information to customers.
- Maintain governance and audit processes targeted for Post Sales.
- Manage cancellation request, return/refund request, lead time inquires and assisting customer with other inquiries relating to post sales.
- Ensure accuracy of all data included in the CRM.
- Ensure all customer complaints are managed in accordance to set SOP.
- Proactively identify and act upon opportunities related to customer experience and satisfaction of Post sales customers.
- Any other task(s) as assigned by management.
Skill Requirements:
- Degree holder, preferably in IT related disciplines
- Proficient in spoken and written English and Korean.
- Minimum 2 years related post sales experience.
- Sales/service experience in retail, sales, service or other “helping” business (preferred).
- PC industry knowledge is an advantage.
- Experience supporting customers in a customer facing environment.
- Demonstrate ability to take ownership of customer issues and follow-up with customers to ensure a successful resolution and delightful experience.
- Attention to detail with customer and case documentation.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
- Contact Centre Operating Days/Hours: Monday-Friday/9am-6pm (local time)
- Malaysian citizens proficient in spoken and written English and Korean are welcome to apply.
The Package :
- Attractive Salary (RM 8000).
- Housing allowance RM 500 (Korean nationals)
- Work Permit organized and paid by company.
- Flight ticket (where applicable) (Korean Nationals).
- Performance related allowance on a quarterly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Operations - Specialist (English and Korean Language Support)
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Job Description
The Responsibilities of the Role:
- Responsible for handling escalation cases and save cost in releasing Lenovo parts.
- Manage all general enquires via calls, chat & email related to PC, Laptops and accessories.
- Manage complaints and feedback from customers.
- Capture all relevant caller information and feed it into the CRM.
- Ensure accuracy of all data included in the CRM.
- Ensure all customer complaints are managed in accordance to set SOP.
- Any other task(s) as assigned by management.
Skill Requirements:
- Degree holder, preferably in IT related disciplines
- Proficient in spoken and written English and Korean.
- Knowledge of ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc.
- Proficiency in a multi-system environment.
- Basic internet and web-based application skills.
- Strong typing and Personal Computer (“PC”) skills.
- Demonstrate an awareness of new software and technology.
- Computer and laptop knowledge.
- Understanding of consumer electronics
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
- Malaysian citizens proficient in spoken and written English and Korean are welcome to apply.
The Package :
- Attractive Salary (RM 9000).
- Housing allowance RM 500 (Korean nationals)
- Work Permit organized and paid by company.
- Flight ticket (where applicable) (Korean Nationals).
- Performance related allowance on a quarterly basis for confirmed staff./li>
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
(Airline) Executive - Customer Service (Korean and English Language Support)
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Job Description
The Position:
- The Executive - Customer Service will be required to manage incoming calls and emails from customers pertaining to ticketing, flight reservations and related products and services.
- The position will require you to support the contact centre in spoken and written Korean and English Language Support.
Skill Requirements:
- Diploma /Degree in any discipline.
- Excellent command of spoken and written Korean and English.
- Experience in ticketing and customer service in the travel industry will be an added advantage.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
The Package :
- Monthly Salary : RM 6000
- Contact Centre Operating Days/Hours: Monday-Friday,8am-5.30pm (Malaysian time).
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
- Spouse visa holders are encouraged to apply.
- This position is open to Malaysian citizens fluent in spoken and written English and Korean.
Experience Required :
- Associate.
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
(Airline) Executive - Customer Service (Japanese and English Language Support)
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Job Description
The Position:
- The Executive - Customer Service will be required to manage incoming calls and emails from customers pertaining to ticketing, flight reservations and related products and services.
- The position will require you to support the contact centre in spoken and written Japanese and English Language Support.
Skill Requirements:
- Diploma /Degree in any discipline.
- Excellent command of spoken and written Korean and English.
- Experience in ticketing and customer service in the travel industry will be an added advantage.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
The Package :
- Monthly Salary : RM 6000
- Contact Centre Operating Days/Hours: Monday-Friday,8am-5.30pm (Malaysian time).
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
- Spouse visa holders are encouraged to apply.
- This position is open to Malaysian citizens fluent in spoken and written English and Japanese.
Experience Required :
- Associate.
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
(Insurance) Executive - Customer Service (B.Malaysia, English and Mandarin Language Support)
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Job Description
The Position:
- The Executive - Customer Service will be required to provide inbound and outbound service to customers pertaining to insurance products and services.
- The position will require you to support the contact centre in spoken and written English, Bahasa Malaysia and Mandarin.
- Based: Great Eastern Mall, Jalan Ampang
Skill Requirements:
- SPM/STPM/Diploma/Degree holder in any discipline.
- Excellent command of spoken and written English, Bahasa Malaysia and Mandarin.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Contact Centre Operating Days/ Operating Hours.
- Monday-Friday: 8am -12midnight
- Saturday, Sunday and Public Holidays: 9am-6pm
- 5 day week; off days based on roster.
The Package :
- Attractive Salary (RM3000).
- Performance Related Allowance on a quarterly basis.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Associate.
Location :
- Great Eastern Mall, Jalan Ampang.
Employment Type :
- Full Time.
Operations Manager (English Language Support)
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Job Description
The Position:
- As an Operations Manager, you manage a team who ensures that the top customers of the client are given world class services, high value and post-sales consultative expertise.
- Support and guidance is given to the team so that it enables their success, increases the impact and adoption of clients services and plays a critical role in driving customer retention.
- You manage a team in the context of a partnership between the client and SCICOM and in the context of the client’s global organization (coverage, competence management, business continuity, …).
The Responsibilities of the Role:
- Manage the regional APAC operations team (the competences, the personal development, the performance of the people)
- Motivate the regional APAC operations team by inspiring them (team meetings, team activities, communication …)
- Business escalation.
- HR administration of the people:
- New hire onboarding
- New hire facilities for expat (coordination with Scicom e.g., work permit/VISA, …)
- Performance management:
- Work with client’s Subject/Practice Leaders to provide feedback on evaluations.
- Conduct regular team/1-1 engagements.
- Team discipline and engagement at work
- Collaborate closely with the client & Scicom to ensure optimal working environment for team members in the following areas:
- Hardware & Software requirements (For e.g.: Laptops)
- Facilities Management; including office setup, access management.
- Keeping up to date on client’s Methods and Procedures (For e.g., HR Com & Ben)
- Bridge the understanding between client and Scicom in areas including:
- Being a “Scicom Point of Contact” to understand the client’s directives, the client’s procedures.
- Internal (client) request management (where to go? who to contact at client? escalation follow up)
- Travel organization (coordination with Scicom for the visa, the flights and hotel booking, …)
- Assist to build up and ensure we continue to attract world class talent:
- Guidance with Scicom on ‘right profile to shortlist’
- 1st level CV screening with Scicom
- Pre-interviews or participation in the interviews
Skill Requirements:
- Degree / Industrial engineer (Electronics, IT or Telecom)
- Minimum 3 years’ experience in Mobile Telecom: signaling, messaging, roaming, voice, IP…
- Excellent command of written and spoken English.
- Proven work experience in a similar role.
- A good understanding of operations to be able to identify, assess and manage existing business, processes in operations for continuous improvement
- Demonstrates effective teamwork and people skills to foster constructive working relationship and actively participates in and contributes to cross functional teams.
- Dynamic, highly motivated and a result – oriented team player with good interpersonal skills
- Possess initiative and be able to work independently.
- Ability to work in a fast moving, dynamic work environment.
The Package :
- Base Salary (Negotiable)
- Performance related allowance on a quarterly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive – Customer Service (English and Japanese Language Support)(Based in Japan)
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Job Description
The Responsibilities of the Role:
- Handle general enquiries and feedback from B2B customers via Voice and Emails in relation to client product and services.
- Provide solution-oriented and individual assistance related to technical enquiries.
- Process email inquiries, escalations and customer complaints on the products and services.
- Be the one-stop solution to help customers with Pre-sales, mid-sales, and after-sales issues.
- To capture all relevant caller information and feed it into the CRM.
- Ensure the productivity levels, service standards and customer relations are maintained.
- Ensure the daily productivity is achieved.
- Continually display a very high standard of customer services.
- Develop relationships with potential clients while nurturing existing relationships with clients.
- Any other task(s) as assigned by management.
Skill Requirements:
- Diploma/Degree or relevant qualification in Business/ IT.
- Excellent command of spoken and written English and Japanese.
- Personal Laptop/PC with own internet services and following requirements: -
- Two monitors 24‘‘
- Workstation (PC/Laptop) Specification: Windows 10 Pro/Home i7, 8GB RAM, 500GB SSD
- Webcam
- Headset with noise-cancelling
- Access to Microsoft Office/Teams
- Chrome & Firefox browser
- .NET Framework 4.7.2 or above
- AnyDesk application
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Well versed in PC hardware and software.
- This position is open to native Japanese nationals based in Japan.
- Work Days/Hours: 9am - 6pm, Monday to Friday.
The Package :
- Attractive Salary (RM 11,000)
- Monthly performance related bonus for confirmed staff
Experience Required :
- Associate
Location :
- Japan.
Employment Type :
- Full Time.
First Line Service Engineer (English Language Support)
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Job Description
The Responsibilities of the Role:
- You will monitor Supplier, Destination and VIP-customer performance against pre-set thresholds.
- You will follow-up on quality issues reported by different departments towards suppliers and verify the quality of provided solutions.
- You will investigate billing disputes and suspicious fraudulent traffic on request of the commercial team.
- You will participate in conference calls with VIP customers on technical activities.
- You will analyze quality drops and take appropriate action such as initiating pro-active rerouting, the launch and management of supplier trouble-tickets.
- You will perform pro-active rerouting in close collaboration with market managers and sales managers to maintain an optimized level of cost and selling price.
- You will test new routes in cooperation with traders to improve quality of service levels and possibly optimize the supplier structure.
- You will propose and introduce network and traffic solutions.
- You will propose changes in procedures for other teams and maintain them.
- You will follow up on process improvements.
- Create performance measurements and identify new KPIs to show team performance.
- You will monitor traffic events and coordinate preparation with other technical teams of BICS, assuring good health of all BICS services ( example New Year, summer traffic peaks, Olympic games etc.)
- Any other task(s) as assigned by management.
Skill Requirements:
- You have more than 3 years of experience in Telco Domain.
- A strong understanding of voice domain: calls routing and switching (ISUP/SIP), detailed analysis of codecs and response codes.
- In-depth knowledge of call flows on the international network (roaming cases, MNP, Origin based routing, Is a MUST)
- Experience with identifying of suspicious fraudulent behavior and taking measure to prevent it. Billing chain checks. Fluent in reading signaling, platform and billing CDRs.
- Skills of troubleshooting voice issues and working with switch management interfaces, tracing tools. Statistical analysis is a MUST.
- Knowledge of SS7 stack.
- SMS, SCCP (Location Update, GPRS Location Update) call flows.
- GSM structure.
- DRA, STP functionality.
- Good command of written and spoken English.
- Strong communication skills and flexibility to interact with partners in international environment.
- You have a persistent attitude to solve complex issues and you are solution driven.
- You are a team player and like to share knowledge.
- You are customer oriented and stress resistant.
- Experience in using some of the following tools is an added value : CSG Assure, Empirix tracing ,Wireshark, Splunk, QlikView / Qlik Sense, Sales Force
The Package :
- Base Salary (Negotiable).
- Performance related allowance on a quarterly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Customer Service Executive Support – 3 Month Contract
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Job Description
The Position:
- The E-Commerce Customer Service Support - 3 month contract - START WORK IMMEDIATELY! The E-Commerce Customer Service Support will be required to manage Return Refund Process( Dispute) from customers in relation to ON-LINE shopping of products and services.
- The position will require you to support the contact centre in spoken and written English and Bahasa Malaysia; ability to read, write and speak Mandarin is an advantage.
Skill Requirements:
- SPM/STPM/Diploma/Degree or an equivalent professional qualification.
- A good command of written and spoken English and Bahasa Malaysia.
- Possess initiative with the ability to work independently and as a team.
- Work Days and Hours: Able to work with minimum 2 shift.
- Dynamic, highly motivated and a result oriented player with good interpersonal skills.
- Contact Centre Operating days: 9:30am to 10pm
- Work Days : 5 day week : Off days are based on the roster.
- Work Hours : Rotational shifts, Only 2 shifts.
- Work from Office - Menara TA One, Jalan P.Ramlee (opposite KLCC)
The Package :
- Salary RM2300 during training.
- Salary RM2500 Go-Live.
- Bonus RM750 upon completing the 3 months contract.
- EPF/Socso/EIS.
- Medical Leave 14 days.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Part Time.
Executive – Customer Service - Airlines
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Job Description
The Position:
- The Executive –Customer Service will be required to manage all enquiries pertaining to travel arrangements and related products and services.
- The position will require you to support the contact centre via telephone calls and emails in spoken and written English and Bahasa Malaysia.
The Responsibilities of the Role:
- Assist with all incoming enquiries pertaining to travel reservations, products, and services.
- Assist with all promotion and marketing campaign enquiries.
- Resolve customer complaints and enquiries in relation to changes in travel dates and related services.
Skill Requirements:
- SPM/STPM/Diploma/Degree or equivalent professional qualification.
- Excellent command of spoken and written English and Bahasa Malaysia.
- The ability to read, write and speak Mandarin is an advantage.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated, and result-oriented team player with good interpersonal skills.
- Ability to work in a challenging environment.
- Contact Centre Operating Days: Rotational Shifts 24/7
The Package :
- Basic salary: RM 2500 during probation; RM 2800 upon confirmation.
- Mandarin Language allowance RM 700 (read, write and speak Mandarin).
- Performance Related bonus on a quarterly basis for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Pegawai Perkhidmatan Pelanggan Telekomunikasi
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Deskripsi Kerja
Deskripsi:
- Membantu dengan semua pertanyaan masuk melalui telefon, e-mel dan chat daripada pelanggan berhubung dengan produk dan perkhidmatan telekomunikasi.
- Memberi penerangan berkaitan produk dan perkhidmatan.
- Kemas kini pangkalan data pelanggan dan perkhidmatan.
- Sebarang tugas lain yang diarahkan oleh pihak pengurusan.
Syarat Lantikan:
- Memiliki kelulusan SPM atau kelayakan yang diiktiraf setaraf dengannya oleh Kerajaan.
- Berkebolehan bertutur Bahasa Melayu.
- Berkebolehan untuk bekerja secara berdikari dan sebagai satu pasukan.
- Berkebolehan untuk bekerja dalam persekitaran yang mencabar dan mengikut masa bekerja anjakan berdasarkan jadual (Shift based).
- Seorang yang dinamik, bermotivasi tinggi dan berorientasikan hasil dengan kemahiran interpersonal yang baik.
- Waktu Operasi Pusat Perhubungan Pelanggan : 24/7.
- 5 hari seminggu; hari cuti berdasarkan jadual.
Pakej/Tawaran yang diberikan:
- Gaji bermula dari RM 2,050 dan RM 2,300 setelah tamat latihan
- Tempoh percubaan 3 bulan (penukaran kepada sepenuh masa bagi yang layak)
- Cuti Tahunan
- Cuti Sakit
- Perlindungan perubatan dan hospital
Experience Required :
- Entry-Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Customer Service Executive (E-Commerce)
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Job Description
Job Brief:
- The E-Commerce Customer Service Support will be required to manage incoming calls and emails from customers in relation to ON-LINE shopping of products and services.
- The position will require you to support the contact centre in spoken and written English and Bahasa Malaysia; ability to read, write and speak Mandarin is an advantage.
Skill Requirements:
- SPM/STPM/Diploma/Degree or an equivalent professional qualification.
- A good command of written and spoken English and Bahasa Malaysia.
- Additional Language Allowance of up to RM500 for those who can read, write and speak Mandarin.
- Possess initiative with the ability to work independently and as a team.
- Work Days and Hours: Able to work rotational 24/7 shift with minimum of 4 hours per shift.
- Dynamic, highly motivated and a result oriented player with good interpersonal skills.
- Contact Centre Operating days: 24/7
- Work Days: 5 day week : Off days are based on the roster.
- Work Hours: Rotational shifts
The Package :
- Attractive Salary.
- Additional Language Allowance of RM500 for those who can read, write and speak Mandarin.
- The probation period is 3 months.
- Once confirmed, there will a performance related bonus per quarter for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry-Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full-Time.
Technical Support Executive – ANZ
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Job Description
The Position:
- The Executive – Technical Support will be required to manage incoming calls, emails and chat from customers pertaining to PCs, Laptops, Smartphones and Electronic products and services.
- The position will require you to support the contact centre in spoken and written English.
Skill Requirements:
- Diploma /Degree in IT related disciplines
- Good command of spoken and written English.
- Prior experience in a similar role is an advantage.
- Well versed in Windows Operating Systems and Windows Office.
- Well versed in Android software and hardware.
- Possess initiative, able to work independently and as a team
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
- Operating Days : Monday-Friday
- Operating hours : 5am-6pm( following the ANZ hours).
- Rotational shifts
- Each shift is 9 hours including 1.5 hrs for breaks
- Foreign nationals are welcome to apply.
The Package :
- Attractive Salary - RM3500 - RM6000
- Performance related bonus on a quarterly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization coverage.
Experience Required :
- Entry-Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Solution Architect – ICT Networks & Communications (English Language Support)
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Job Description
The Responsibilities of the Role:
- Managing, designing, implementing, and troubleshooting of complex enterprise networking and communication architecture.
- Managing new projects through complete network design and setup which involves IP addresses planning all the way to proposing and setting up the most appropriate technologies including MPLS, DIA to establish connectivity to branch offices.
- Document the network topology to quickly access information needed to identify the problem cause, rectification and diagnose problems.
- Measure and evaluate network performance and eliminating threats and performance lags using tools such as Cisco Network Admission Control, Solarwinds, PacketShaper and Optimization.
- Undertaking data network fault investigations & troubleshooting in local and wide area environments, using information from multiple sources and reporting network operational status by gathering and prioritizing information and managing projects.
- Provide technical guidance and support to local business units to ensure smooth functioning of IT operations at the local and international branch. Work with various stakeholders in the region and HO and set priorities to the implementation and roll out of IT Services in the region.
- Maintaining network inter-devices security by utilizing technologies such as VLANs, Access Control Lists, port security and policy-based routing on layer 3 network switches.
- ISO & ISMS Documentation, ISMS technology recommendation implementation, ISMS recommendation continuity, SOP adherence.
Skill Requirements:
- A degree in computer science / equivalent from a recognized university.
- Cisco Certifications CCNP/CCNA/CCDA.
- At least five years’ industry experience in configuring, managing and troubleshooting enterprise class networks.
- In-depth knowledge of network topology, protocols, configurations hands-on especially those used by the company.
- Interpersonal skills and experience in presenting.
- Problem solving and project management experience.
- Teamwork skills.
The Package :
- Attractive Salary.
- Performance related allowance on a quarterly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Mid-Senior Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Customer Service (Telco)
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Job Description
The Responsibilities of the Role:
- Assist with all incoming enquiries via phone, emails and chat support from customers in relation to telecommunication products and services.
- Assist with dealer enquiries pertaining to the products and services.
- Update the customer and dealer database.
- Any other tasks as assigned by management.
Skill Requirements:
- Candidate must possess at least an SPM certificate.
- Good command of spoken and written English and Bahasa Malaysia. Ability to converse in Mandarin is an advantage.
- Ability to work independently and as a team.
- Ability to work in a challenging environment and on rotational shifts.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Contact Centre Operating Hours : 24/7
- Shift based on roster.
- 5 day week; off days based on roster.
The Package :
- Attractive salary (RM2300)
- Probation period 3 months.
- Performance related bonus on a quarterly basis for confirmed staff.
- Annual Leave 15 days.
- Medical Leave14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Korean Territory Executive(Native Korean and English Language Support)
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Job Description
The Responsibilities of the Role:
- Overall ownership of brand execution for Korean marketplace.
- Oversee execution of marketing Strategy as advised by Head of Brand/Brand management.
- Coordinate with CRM, Customer Service, Product teams and Marketing teams for brand offers.
- Proactively monitor and manage different player segments across player life cycle stages.
- Proactively create ad hoc ROI driving market specific initiatives.
- Develop low-cost strategies to help business acquire and retain players.
- Monitor social applications and oversee execution for other communication channels.
- Respond to players’ questions related to promotions, deposit/ withdrawal issues.
- Coordinate with relevant teams such as Customer Services about concerns from players.
- Align with Product Teams and Marketing Teams on player communications (i.e. weekly newsletters, ad hoc newsletters, SMS announcements)
- Analyze the impact of marketing campaigns on the Korean market (both market specific and brand wide promotions) and proactive suggestions to decision makers aimed at improving ROI.
- Be first line of contact with affiliates, coordinating payments, resolving issues, onboarding new deals, and coordinating between the affiliates and the internal Affiliates management team
- Be the market expert within the Brand team.
- Any other task(s) as assigned by management.
Skill Requirements:
- Degree in any discipline.
- 23 years old and above.
- Excellent command of spoken and written Korean and English.
- Experience in either gaming or country manager experience in a non-gaming but fast paced and online industry (crypto business) or online marketing business; basically, a commercially focused online company
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- A good understanding of the Gaming Industry.
- Preferably have high interest in Sports and/or Casino.
- Previous affiliate experience and contacts highly desirable.
- Strong understanding of the Korean marketplace.
The Package :
- Attractive Salary
- Housing allowance RM 500
- Work permit organized and paid by the company.
- Flight ticket (where applicable).
- Performance Related Bonus for confirmed staff.
- Work days/Hours: Monday-Friday/9am -5pm
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Mid-Senior Level
Location :
- Malaysia.
Employment Type :
- Full Time.
Executive – Customer Service - (Chat/Social Media/Email)
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Job Description
The Responsibilities of the Role:
- Assists customers with product selection, answers basic questions and suggests various product options that are available.
- Managing customer complaints and escalations.
- Managing of refunds requests.
- Input customer interaction, problems into the Customer Relationship Manager (CRM).
- Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
- Manage and attempt to resolve any complaints directed to the contact center.
- Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
- Work on agreed productivity and quality standards and any KPIs as provided by Management.
- Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.
Skill Requirements:
- Diploma/Degree in any discipline.
- Good command of spoken and written English and Bahasa Malaysia.
- Minimum 12 months experience in contact center/ customer service environment with sales/upsell experience.
- E-Commerce experience/online marketplace knowledge is an advantage.
- Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
- Typing speed of over 50 WPM
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Able to work rotational shifts : Monday-Sunday/8am -12midnite.
- 5 day week; off days based on roster.
The Package :
- Attractive Salary.
- Performance related allowance on a quarterly basis for confirmed staff.
- 15 days Annual Leave
- 14 days Medical Leave
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry-Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Technical Support - Computer Hardware (All language support)
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Job Description
The Position:
- The Executive –Technical Support will be required to manage incoming calls and emails pertaining to PCs, Laptops and related products and services.
- The position will require you to support the contact centre in spoken and written English & language of support (see below)
- Operational hours currently 9am to 6pm Mondays to Fridays(country specific) however, working towards 24/7 in future.
Skill Requirements:
- Degree in IT related disciplines.
- 23 years old and above.
- Excellent command of spoken and written language of support:
- *English only
- *English & Bahasa Malaysia
- *English & Cantonese/Mandarin
- *English & Thai
- *English & Vietnamese
- *English & Tagalog
- *English & Bahasa Indonesia
- *English & Japanese
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Well versed in PC hardware and software.
The Package :
- Attractive Salary
- Performance related allowance on a quarterly basis for confirmed staff.
- Work permit organised and paid for by Company (where applicable)
- Housing allowance provided (where applicable)
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry-Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive – Customer Service (Korean and English Language Support)
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Job Description
The Position:
- The Executive –Customer Service will be required to manage incoming calls and emails from customers pertaining to online games and related products and services.
- The position will require you to support the contact centre in spoken and written.
- Korean and English Language Support.
Skill Requirements:
- Degree in any discipline.
- 23 years old and above.(Korean nationals)
- Excellent command of spoken and written Korean and English.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- This position is open to All nationalities who are fluent in spoken and written English and Korean.
The Package :
- Attractive Salary RM 6500
- Housing allowance RM 500 (where applicable).
- Work permit organized and paid by the company (where applicable).
- Flight ticket (where applicable).
- Performance Related Bonus on a quarterly basis for confirmed staff.
- Contact Centre Operating Hours : 24/7
- Work days/Hours : 5 day week, shift based; off days based on roster.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive – Customer Service (Japanese and English Language Support)
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Job Description
The Position:
- The Executive –Customer Service will be required to manage incoming calls and emails from customers pertaining to online games and related products and services.
- The position will require you to support the contact centre in spoken and written.
- Japanese and English Language Support.
Skill Requirements:
- Degree in any discipline.
- Excellent command of spoken and written Japanese and English.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- This position is open to All nationalities who are fluent in spoken and written English and Japanese.
The Package :
- Attractive Salary RM 8000
- Performance Related Bonus on a quarterly basis for confirmed staff.
- Contact Centre Operating Hours : 24/7
- Work days/Hours : 5 day week, shift based; off days based on roster.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Cantonese/Mandarin Tech Support
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Job Description
The Position:
- The Executive –Technical Support will be required to manage incoming calls and emails pertaining to PCs, Laptops and related products and services.
- The position will require you to support the Hong Kng and Taiwan contact centre in spoken and written English, Mandarin, and Cantonese.
- Operational hours currently 9am to 6pm Mondays to Fridays however, working towards 24/7 in future.
Skill Requirements:
- Minimum SPM with good knowledge of Computer hardware, or experience in tech support.
- 23 years old and above
- Excellent command of spoken and written English, Cantonese and Mandarin
- Possess initiative, able to work independently and as a team
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
- Well versed in PC hardware and software
The Package :
- Attractive Salary (RM4000-RM6000)
- Performance related allowance on a quarterly basis for confirmed staff
- 15 days Annual Leave
- 14 days Medical Leave
- Medical and hospitalization insurance coverage
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - Social Media
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Job Description
The Responsibilities of the Role:
- To represent the client and be professional in all communications with customers.
- To chat with customers within the given timelines and targets.
- To reply emails sent by customers within the targets set by the desk.
- To engage in Social Media messages /comments.
- Act as an ambassador for the company when communicating with its users.
- Ensure adherence to operational Processes & Procedures.
- Support the management team by providing necessary reports in an agreed timeline.
- Acts as a back-up and assists Assistant Managers –Social Media in the operational management of a team of up to nineteen (19) to ensure both operational targets and service levels are achieved.
- Any other task(s) as assigned by management.
Skill Requirements:
- Diploma holder or have an equivalent professional qualification in a relevant field of study.
- Good command of spoken and written English, Bahasa Malaysia and Mandarin.
- Strong skills in troubleshooting smartphones and demonstrate awareness in latest changes in the smartphone/tablet environment.
- Proficiency in a multi-system environment.
- Basic web –based application skills including internet navigation and search experience on a computer.
- Basic Personal Computer (“PC”) skills.
- Functional understanding in networking and mobile devices (for internet connectivity –home or corporate).
- Knowledge of speed test methods.
- Demonstrate an awareness of new software and technology in general
The Package :
- Attractive Salary : (RM3200-RM4000).
- Performance Related Allowance on a quarterly basis.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Mandarin - Tech Support
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Job Description
The Position:
- The Executive – Technical Support will be required to manage incoming calls and emails from customers pertaining to Smartphones and Tablets, Routers and Modems.
- The position will require you to support the contact centre in spoken and written English, Bahasa Malaysia and Mandarin.
Skill Requirements:
- Diploma/ Degree in any discipline.
- Excellent command of spoken and written English, Bahasa Malaysia and Mandarin.
- Knowledge of mobile phone electronics, tablets,routers and modems.
- Well versed in Windows Operating Systems and Windows Office.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
The Package :
- Attractive Salary (RM 3200-RM3500).
- Performance Related Allowance.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Internship
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
PHP Programmer
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Job Description
Job Brief:
- We are looking for a competent PHP Programmer/Developer who is capable of understanding and translating the business requirements (user stories) into system development requirements.
- During the delivery of a support/development project, you will be required to take ownership of the project from start to finish and complete it within the committed timeline. You will be involved in the entire development cycle but the primary focus will be on the back-end development, integration of server-side APIs, ensuring the high-performance of various web applications and ultimately ensuring a great user experience for all developed systems.
Responsibilities:
- Ability to understand business requirements (user stories) and translate them into development requirements.
- Design, Develop and Customize system/software as per business requirements.
- Develop REST API for external system integrations.
- Ability to build reusable code for future use.
- Maintain source code, analyze and fix bugs where necessary.
- Assure that system is developed to comply with coding standards and secure coding best practices.
- Optimize application(s) for maximum speed and scalability.
Skill Requirements:
- Bachelors Degree / Diploma / Professional Certificate in Information Technology, Computer Science, Software Engineering
- Minimum of 2 - 3 years related working experience
- Proficient with programming language such as HTML, CSS, JAVASCRIPT, PHP, BOOTSTRAP
- Experience in PHP web frameworks such as Yii2, Zend2, Symfony.
- Proficient understanding of code versioning tools, such as Bitbucket
- Experience in Magento, SuiteCRM, ProcessMaker and MERN mobile app development would be an added advantage.
- Detail oriented, innovative, self-motivated and well organized, also with the ability to meet the tight deadlines.
- Ability to work on multiple projects/efforts simultaneously.
- Ability to adapt, learn & implement new technologies.
Experience Required :
- Mid-Senior level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Project Manager (Software Development)
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Job Description
Responsibilities:
- Define project scope, goals and deliverables that support business goals in collaboration with senior management, stakeholders, clients, third-party contractors/ consultants/ vendors and internal departments.
- Develop full-scale project plans and associated communications documents
- Effectively manage and communicate project expectations to team members, internal departments, third-party contractors/ consultants/ vendors and clients in a timely and clear fashion.
- Plan, schedule and track project timelines and milestones using appropriate tools.
- Develop and deliver progress reports, proposals, requirements documentation and presentations.
- Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
- Identify and manage project dependencies and critical path.
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
- Define project success criteria and disseminate them to involved parties throughout project life cycle.
- Perform the development and implementation processes that meet client/ departmental service level agreements. Implement and continuously improve the quality monitoring and measurement system.
- Develop the Quality Management System (QMS) in line with ISO, SCP and SQS Standards.
- Research and prepare powerpoint presentations for new project proposals.
- Work with development team on Proof of Concept system and applications.
Skill Requirements:
- Minimum 3 years of experience in Business Analysis / Project Management.
- Excellent powerpoint presentation skills is a must.
- Undergraduate degree in subjects such as computers, business management or any equivalent degree.
- Strong communication/interpersonal skills.
- Proven analytical background.
- Good research skills.
Experience Required :
- Associate.
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Technical Support Executive - THAI Language Support
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Job Description
The Position:
- The Executive –Technical Support will be required to manage incoming calls and emails pertaining to PCs, Laptops and related products and services. The position will require you to support the contact centre in spoken and written English and Thai
Skill Requirements:
- Degree in IT related disciplines
- 23 years old and above
- Excellent command of spoken and written English and Thai.
- Possess initiative, able to work independently and as a team
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
- Well versed in PC hardware, software and Smartphones
The Package :
- Attractive Salary.(RM3000-4000)
- Housing allowance RM 500
- Work permit organized and paid by the company
- Flight ticket
- Performance related allowance on a quarterly basis for confirmed staff.
- 15 days Annual leave
- 14 days Medical leave
- Medical and hospitalization insurance coverage.
Experience Required :
- Associate.
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Technical Support Executive - Vietnamese Language Support
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Job Description
The Position:
- The Executive –Technical Support will be required to manage incoming calls and emails pertaining to PCs, Laptops and related products and services. The position will require you to support the contact centre in spoken and written English and Vietnamese
Skill Requirements:
- Degree in IT related disciplines
- 23 years old and above
- Excellent command of spoken and written English and Vietnamese.
- Possess initiative, able to work independently and as a team
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
- Well versed in PC hardware, software and Smartphones
The Package :
- Attractive Salary.(RM4000 - RM7000)
- Housing allowance RM 500
- Work permit organized and paid by the company
- Flight ticket
- Performance related allowance on a quarterly basis for confirmed staff.
- 15 days Annual leave
- 14 days Medical leave
- Medical and hospitalization insurance coverage.
Experience Required :
- Internship.
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.