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Executive Technical Support L2 - (English & Bahasa Malaysia Language Support)
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Job Description
The Responsibilities of the Role:
- To attend to escalation cases of a second level nature and to demonstrate such proficiency in their resolution as a Subject Matter Expert (SME).
- To attend to follow up or escalate customer support calls, chat sessions & email interactions on behalf of client and to ensure such service delivery as may be required by customers.
- To identify, segregate and resolve customer support requests in a systematic and precise approach as to ensure end-to-end resolution of customers’ issue.
- To address customer (client product end-user) complaints using appropriate service empowerment as may be defined by line management.
- To ensure all service support interactions including customer details are updated onto the CRM.
Skill Requirements:
- Technical aptitude (computer literate, able to quickly learn new applications).
- Familiarity with windows /android software and hardware.
- Strong first-level technical troubleshooting acumen.
Work Experience:
- 1-year experience in handling wireless product related inquiry and troubleshooting is required.
- Prior contact centre experience for 2 year is required, with related industry know-how.
- At least 1.5 years’ experience in computer hardware/software, including hardware support and operating system troubleshooting, positive performance reviews and previous employer references.
- Strong verbal applicable language skills – native or near native / minimal accent impact.
- Demonstrate ability to take ownership of customer issue and follow-up with customer to ensure a successful resolution and delightful experience.
- Attention to detail with customer and case documentation.
Qualification:
- Must possess at least a Diploma or a Bachelor’s degree in Computer Science/ Information Technology or equivalent.
- Technical SME (Subject Matter Expert Certifications) in, Hardware, Network Switching, Routing & Security (Firewalls...Etc.).
The Package :
- Basic salary RM3700.
- Performance Related bonus on a quarterly basis for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Senior Solutions Architect-ICT Architecture (English & Bahasa Malaysia Language Support)
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Job Description
The Responsibilities of the Role:
- Provides technical supervision to the technology teams; supervises other staff as directed; annually updates technology job descriptions; completes technology staff evaluations.
- Analyzes technology requirements and develops functional specifications.
- Conducts comparative analysis and competitive bidding when necessary.
- Assists staff in understanding and using technology; conducts regular staff technology presentations and trainings.
- Presents and implements technological alternative to reduce cost, streamline functions and improve productivity.
- Develops and maintains technology policies, standards and procedures manual; develops and maintains related technology checklists.
- Ensures compliance with all software licensing agreements. Manages and safeguards software media and associated licenses.
- Oversees troubleshooting, systems backups, archiving and disaster recovery and provides expert support when necessary.
- Works with project teams to help implement Internal Systems.
- Effectively communicates relevant IT - related information to superiors.
- Relays relevant IT - related information to the company in a timely manner.
- Suggests areas for improvement in internal processes along with possible solutions.
Skill Requirements:
- Bachelor’s degree or equivalent in Computer Science or Information Technology/ Information Systems Management.
- Member of British Computer Society.
- 6+ industry experience with 3 years’ experience of cloud infrastructure and DevOps.
- Professional Certification in AWS solution and application architect.
- Certification of Azure, Oracle cloud and other related technologies.
- Sound knowledge about cloud technologies such as Azure, AWS, Oracle and GCP. Understanding migration plans and the costing.
- Sound knowledge about systems integration; Infrastructure, applications, and middleware technologies.
- Good communication skills, report writing, analytic & interpersonal skills.
The Package :
- Attractive Salary (RM 7,000).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive Customer Service - Persian
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Job Description
The Responsibilities of the Role:
- To answer incoming telephone enquiries, problems or complaints from customers relating to a range of specified client products or services, with the objective of resolving the customer’s issue as quickly as possible.
- To ensure information is captured on internal systems so that a colleague can understand what has occurred and has been agreed to on the call.
- To make any ad-hoc outgoing calls to customers as required resolving an outstanding query.
- To recognize the importance of telephone calls as a way of supporting and enhancing our client’s brand.
- To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager.
- To escalate any queries or unresolved issues that cannot be completed within the agreed procedures.
- To undertake any administration tasks delegated by the Assistant Manager.
Skill Requirements:
- Degree in any discipline.
- Excellent command of spoken and written English and Native Persian.
- Proficient in MS Office.
- Customer service oriented preferably with at least 1 year working experience in customer service.
- Display excellent communication, problem solving and people skills.
- Able to work independently as well as a team player.
- Willing to work shifts.
The Package :
- Attractive Salary RM3,500.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Assistant Manager - E-Commerce Post Sales (Korean Language Support)
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Job Description
The Responsibilities of the Role:
- Support and drive the end-to-end Ecommerce business both B2C and B2B in partnership with the Ecommerce director for Australia and New Zealand.
- Understand the competitive dynamics of the industry to align growth plans to identify growth opportunities.
- Accountable for the offshore post sales operations to make sure key KPI’s are met and drive best in class customer experience. Redesign and orchestrate process improvements as and then required.
- Own the infrastructure roadmap of the ecommerce platform in partnership with global IT and Ecommerce teams building business cases for potential investments if required for Australia and New Zealand sites.
- Responsible for quarterly planning working across product, marketing and sales teams to ensure plans are well aligned and detailed to drive the required financial outcome.
- Drive data-based decisions making within the ecommerce team working with global and local analytics team, be the owner of data in the business supported by specialist data analyst teams.
- Responsible for commercial management including commercial negotiations of outsourced agency contracts to align with business outcomes.
- Drive innovation in launching new products and solutions to target diversification of portfolio and revenue streams.
- Act as a proxy to the Director of Ecommerce in decision making and executive interactions at local, Asia Pacific and WW level.
- Along with the Director of Ecommerce run the weekly business review meetings to highlight potential improvement areas and key focus areas.
- Act as the UX/CX lead to drive continuous improvement, building action plans and ensuring follow through.
- Support drive the B2B sales process partnering with sales lead to increase market share and drive and account-based management.
- Work with Broader Lenovo segment and functional teams to collaborate and be the voice of Ecommerce as a route to market.
Skill Requirements:
- Strong language competencies in Korean language. (to read, write and speak).
- Communicate and be able to adapt with different people and diverse personalities.
- Ability to multi-task and to work around scheduled deadlines within a dynamic and challenging environment.
- Ability to monitor team quality and provide coaching to improve overall team quality.
- Ability to manage, motivate, maintain fairness and harmony among team members.
- A high degree of integrity and professionalism with leadership traits.
- Ability to work under pressure and maintain a positive frame of mind. Dynamic, highly motivated and a result- oriented team player with good interpersonal skills.
- Ability to prioritize a good sense of judgment and display aptitude for accurate decision making.
- Ability to work in a challenging environment.
The Package :
- Attractive Salary.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
E-Commerce or Post Sale Executive Customer Support
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Job Description
The Responsibilities of the Role:
- 1. Post Sales Requests management
- Assisting customers via phone, chat and email to resolve end to end E-Commerce orders issues.
- Ensuring fast response and resolution to deliver positive customer experience.
- 2. Customer Focused Tasks
- Assisting with Order re-book and case escalations.
- Liaise with cross function team to assist customers and improve overall experience.
- When required, to assist with preparing tracking report for post related issues such as cancellation/re-books.
Skill Requirements:
- Strong language competencies in English language.
- Fresh graduates are also encouraged to apply.
- Experience in Customer Support related field PC technical knowledge is an added advantage.
- Ability to prioritize and work in a multi-tasked environment & tight timeline.
- Excellent internal/external customer communication and negotiation skills.
- Analytical abilities to the performance trends of incoming calls.
- Proficient in English and Traditional Mandarin (read, write and speak).
- Added advantage - Cantonese – If the candidate's proficiency is limited to verbal communication alone, it is still considered acceptable.
- Good personal computer skills, including Microsoft Office.
- Superior customer service skills.
- Able to prioritize in a fast paced, dynamic work environment.
- Able to problem solve and think laterally.
The Package :
- Attractive Salary (RM3,200 – RM3,700).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Manager - Employee Relation and Industrial Relation
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Job Description
The Responsibilities of the Role:
- Responsible for all Industrial Relations activities for the company, including handling all matters related to disciplinary actions, grievances, counseling, staff misconduct, advising, and guiding management on the best practices of employer and employee relations including all relevant employment laws.
- Investigate, manage, and control all the disciplinary and grievance mechanisms, as well as participate in domestic inquiries (DI) as prosecutor, grievance, and counseling.
- Consultations and Councils on Court Cases – Establishing good relationships with relevant industry players, consulting legal practitioners and related government agencies under the Human Resources Ministry, and providing advice accordingly and when necessary, making recommendations on best practices relating to managing court cases.
- Responsible for all Industrial Relations cases and communicates all the related activities and movements to the management as and when required.
- Handle the whole process of getting the different passes, permits, and licenses in related to the nature of the group business; this includes MoHE submissions and approvals, the expatriates’ employment pass and their dependent pass application and renewal, Social Visit Pass for Internship, Professional Visit Pass for Visiting Professor (if required) and etc.
- Review existing policies, procedures, guidelines, and proposed changes if required for the improvement of the overall Industrial Relations policies and procedures.
- Carry out all tasks following corporate guidelines and procedures and ensure full compliance with the company’s policies, procedures, and code of conduct.
- Providing day-to-day advice and guidance on HR matters to all levels of employees to ensure compliance with the Company’s policy, rules and regulations, and government legislation such as the Employment Act.
- Create and conduct sustainable employee engagement strategies and activities.
- Oversees the employee engagement index survey participation, progress, and report.
- Developing across-the-board employee relations activities to improve overall staff engagement.
- Establish and maintain good rapport and relationships with relevant stakeholders.
Skill Requirements:
- Minimum Education: Degree in Human Resource Management (preferably with Industrial Relations elective), Law or equivalent.
- Experience (Years): At least 3 - 5 years of working experience in Industrial Relations or at least 2 years of post-qualifying experience in the legal profession
- Well versed with the Malaysian Labour Laws, Employment Act and Industrial Relations Act.
- Hand-on working experience especially in conducting investigations into misconducts/malpractices as well as conducting DI is an advantage.
- Independent, result-oriented and demonstrates ability to work in a fast paced/dynamic environment.
- Well equipped with time management skill, demonstrates the ability in setting priorities and meeting deadlines.
- Strong organizational skills with demonstrated ability to manage multiple tasks and projects simultaneously.
- Proficient in Microsoft Office applications including Word, Excel and PowerPoint.
The Package :
- Attractive Salary.
- Performance related bonus for confirmed staff.
- Medical and hospitalization coverage.
Experience Required :
- Mid-Senior Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - Technical Support (English Language Support)
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Job Description
The Responsibilities of the Role:
- Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
- Troubleshooting to identify hardware or software products that are defective.
- Advice and educates customers through combination of experience and guideline documentation to ensure a solution to their technical issues.
- Provides input on recurring customer problems and shares that information with ither technical team members when relevant.
- Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
- Monitors own “Open Case” workload and drives to closure.
Skill Requirements:
- Strong language competencies in English language.
- Basic Microsoft Office (Outlook, Words, PowerPoint, and Excel) skills.
- Working Knowledge of Windows Operating Systems and MS Products.
- Proven ability to troubleshoot Client solutions.
- Superior customer service skills
- Proven ability to learn new and complex technology.
- Able to prioritize in a fast paced, dynamic work environment.
The Package :
- Attractive Salary (RM3,800 – RM4,500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive Technical Support L2 - (English and Mandarin Language Support )
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Job Description
The Responsibilities of the Role:
- To attend to escalation cases of a second level nature and to demonstrate such proficiency in their resolution as a Subject Matter Expert (SME).
- To attend to follow up or escalate customer support calls, chat sessions & email interactions on behalf of client and to ensure such service delivery as may be required by customers.
- To identify, segregate and resolve customer support requests in a systematic and precise approach as to ensure end-to-end resolution of customers’ issue.
- To address customer (client product end-user) complaints using appropriate service empowerment as may be defined by line management.
- To ensure all service support interactions including customer details are updated onto the CRM.
Skill Requirements:
- Technical aptitude (computer literate, able to quickly learn new applications).
- Familiarity with windows /android software and hardware.
- Strong first-level technical troubleshooting acumen.
- Must be able to read, write and speak in Mandarin.
Work Experience:
- 1-year experience in handling wireless product related inquiry and troubleshooting is required.
- Prior contact centre experience for 2 year is required, with related industry know-how.
- At least 1.5 years’ experience in computer hardware/software, including hardware support and operating system troubleshooting, positive performance reviews and previous employer references.
- Strong verbal applicable language skills – native or near native / minimal accent impact.
- Demonstrate ability to take ownership of customer issue and follow-up with customer to ensure a successful resolution and delightful experience.
- Attention to detail with customer and case documentation.
Qualification:
- Must possess at least a Diploma or a Bachelor’s degree in Computer Science/ Information Technology or equivalent.
- Technical SME (Subject Matter Expert Certifications) in, Hardware, Network Switching, Routing & Security (Firewalls...Etc.).
The Package :
- Basic salary RM4200.
- Performance Related bonus on a quarterly basis for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Internship - Business Intelligence Analyst
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Job Description
The Position:
- A Business Intelligence Analyst is responsible for supporting businesses leverage data, designing, developing the dashboard, and identifying opportunities for improvement as well as offering solutions. This position will collaborate with Leaders, Business Stakeholders, and subject matter to support to request. An internship role in this area will subject the intern to the various learnings and practical experience of the below:
The Responsibilities of the Role:
- Gather and understand business requirements to set functional specifications for reporting applications.
- Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality.
- Utilize strong business application knowledge like RPA, PowerBI, SQL, SAP, and Salesforce to quickly combine datasets in order to produce data mashups as answers to business-related questions.
- Acquiring data from primary or secondary data sources and maintaining databases.
- Interpreting data, analyzing results using statistical techniques.
- Acquiring data from primary or secondary data sources and maintaining databases.
- Possess deep insight into business process as it relates to system integration and interface.
Skill Requirements:
- Diploma or Undergraduate degree, preferrable in Business Information Systems, Computer Science or Data Science.
- Fresh graduates are welcome to apply.
- Strong language competencies in English and Mandarin.
- Advanced Microsoft Office (Excel, Macro) skills Advanced PowerPoint and Excel with analytical skills.
- Excellent Data management strategy.
The Package :
- Attractive Allowance (RM 2,100)
- 6 Months Contract
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - Social Media
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Job Description
The Responsibilities of the Role:
- Provide Technical Support for smartphones and other devices such as tablets, PCs, Modems, etc via non-voice channels such as chat, social media, and email platforms.
- Mainly handles and answers user questions and inquiries.
- Escalates technical problems or complaints that cannot be resolved within SLA to relevant teams.
- To manage complaints and feedback.
- Performs systematic tracking of escalated problems until they are closed.
- Work on ad hoc tasks assigned by respective line manager.
- Able to effectively provide Customer solutions with cross sell and upsell opportunities based upon Customer needs.
- Able to communicate and adapt to different types of customers.
- Manage social media platforms including TikTok, Instagram, Twitter, Facebook, XHS.
- Foster positive relationships with community members and influencers.
- Drive community participation and growth by hopping on social media trends.
- Analyse metrics and provide insights to improve community engagement.
- Contribute idea and shooting for content curation.
Skill Requirements:
- Graduate from college or above, related professional on electronically is preferred with background in Electronics, Marketing, Communications, Economics, Management or related field.
- Excellent command of spoken and written English and Mandarin.
- Experience in other mainstream mobile phone manufacturers is an added advantage.
- Contact center experience is preferred.
- More than 3 years of experience using Windows, Windows Office, MS Outlook, Chrome, and Internet Explorer.
- Basic web-based application skills including Internet navigation and search experience on a computer.
The Package :
- Attractive Salary.
- Performance Related Allowance on a quarterly basis.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Managed Service Desk Executive – Technical Support (Korean Language Support)
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Job Description
The Responsibilities of the Role:
- Handling Voice or Non-Voice customer, including detailed recording of the issue according to defined processes.
- Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue.
- Advises and educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
- Responsible for ensuring that the set KPIs are achieved.
- Create a case in ticketing system, monitoring and drive the case until closure.
- To update the ticketing system accurately and efficiently with call details, actions taken and resolution.
- To ensure high levels of customer satisfaction with individual calls.
- If not successful in solving the ticket, forward to the next appropriate level.
- Usage of remote tools (where applicable) to analyze and resolve tickets.
- Ad-hoc tasks such as queue monitoring, light reporting and projects, covering different time zones of regions.
Skill Requirements:
- Require to speak and write in English and Korean (additional languages would be a plus point).
- 1+ years of experience in Client Technical Support roles.
- Experience with software support for UEM, MDM, Enterprise antivirus, Microsoft CSP.
- Experience within IT Services and Working with Field Service Providers.
- Working Knowledge of Windows Operating Systems and MS Products.
- Technical Knowledge of the client (Notebook, Desktop, and Tablets).
The Package :
- Attractive Salary (RM8,500 – RM9,500).
- RM500 housing allowance.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Incident Management (English Language Support)
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Job Description
The Responsibilities of the Role:
- Coordinate the resolution of all escalations. Accountable for directly working with the business to assist in all case escalations.
- Manage escalations of open tickets from customers or internal delivery units with the support of the involved delivery units if necessary.
- Verify the debriefing of calls or tickets and, if necessary, collect missing information.
- Ticket Monitoring and Escalation management.
- Proactive open call monitoring to ensure the fulfilment of contracted SLA agreements, taking remedial action where tickets may go ‘out of contract’ without further attention, updating call history on the call management system, proactively updating customers about potential issues, answering requests on ticket status, etc.
- Identify and execute robust and continuous improvement opportunities among the stakeholders.
- Manage the resolution of ticket-specific service delivery issues through route cause analysis of missed SLAs. If applicable, detect recurring causes, propose specific ‘get well’ plans, and take the lead for agreed-upon action plans.
- Closely interact with businesses and provide ad-hoc solutions to their needs.
- Require to standby after office hours to manage escalation from other continents and regions.
- Responsible for ensuring that the set KPIs are achieved.
- Post-processing of incorrect or incomplete debriefed calls, informing all involved parties about remedial actions to prevent those "failures" in the future. Support of creating customer-specific quality reports and recognition of chargeable services based on detailed debriefing data and checked against customer contracts.
Skill Requirements:
- Strong language competencies in English language.
- Call center or service experience in IT and technical experience, preferably with monitoring tools, will be an added advantage.
- Case monitoring and management.
- Ability to work effectively in a team environment with both technical and non-technical staff.
- Undergraduate degree or diploma in IT or business-related fields.
- Able to work the night shift.
- Work in a 24-hour rotational shift environment.
- Basic Microsoft Office (Outlook, Words, PowerPoint, and Excel) skills.
- Ability to manage adverse and ambiguous situations.
The Package :
- Attractive Salary (RM3,500 – RM4,000).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Managed Service Desk Executive - Technical Support (Thai Language Support)
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Job Description
The Responsibilities of the Role:
- Handling Voice or Non-Voice customer, including detailed recording of the issue according to defined processes.
- Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue.
- Advises and educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
- Responsible for ensuring that the set KPIs are achieved.
- Create a case in ticketing system, monitoring and drive the case until closure.
- To update the ticketing system accurately and efficiently with call details, actions taken and resolution.
- To ensure high levels of customer satisfaction with individual calls.
- If not successful in solving the ticket, forward to the next appropriate level.
- Usage of remote tools (where applicable) to analyze and resolve tickets.
- Ad-hoc tasks such as queue monitoring, light reporting and projects, covering different time zones of regions.
Skill Requirements:
- Require to speak and write in English and Thai (additional languages would be a plus point).
- 1+ years of experience in Client Technical Support roles.
- Experience with software support for UEM, MDM, Enterprise antivirus, Microsoft CSP.
- Experience within IT Services and Working with Field Service Providers.
- Working Knowledge of Windows Operating Systems and MS Products.
- Technical Knowledge of the client (Notebook, Desktop, & Tablets).
The Package :
- Attractive Salary (RM3,500 – RM4,500).
- RM500 housing allowance.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Monitoring Support (English and Mandarin Language Support)
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Job Description
The Responsibilities of the Role:
- Proactiveness 24x7 monitoring & real-time visibility to Lenovo service order deliveries within SLA.
- Control tower and coordination of service delivery related responses and activities.
- Oversees the IT related issue (Jira Ticketing) that is essential to business.
- Situational awareness & ongoing communication to internal business stakeholders & external partners.
- Daily close monitoring on Open task (Service Order).
- Proactive monitoring of service order deliveries to ensure timely repair within service level agreement.
- Control tower of general enquiries, operational activities & escalations via phone, email, chator Communicator queue to ensure resolution & customer satisfaction.
- Action on requests and provide response with progress update promptly until issue resolved.
- Interpreting data, analyzing results using statistical techniques.
- Interface with relevant service teams to work for part relation & substitution, revision delivery ETA, service deferral and other alternatives on any miss or potential delay.
Skill Requirements:
- Strong language competencies in English and Mandarin language.
- Call center or service experience in IT and technical experience, preferably with monitoring tools, will be an added advantage.
- Ability to work effectively in a team environment with both technical and non-technical staff.
- Undergraduate degree or diploma in IT or business-related fields.
- Fresh graduates are encouraged.
- Able to work night shift.
- Ability to manage adverse and ambiguous situations.
- Work in 24x7 rotational shift environment.
- Basic Microsoft Office (Outlook, Excel and PowerPoint) skills.
The Package :
- Attractive Salary (RM3,000 – RM4,000).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Electrical Chargeman
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Job Description
The Responsibilities of the Role:
- Attend to machine breakdowns and any issues at the facility's electrical installations.
- Carry out condition-based monitoring and preventive detection of any electrical installation and machine electrical equipment issues and report accordingly to immediate superior.
- When the situation requires arranging and supervising manning for day-to-day maintenance and services operations to ensure all planned activities are executed effectively.
- To assist the Engineers and supervisors in attending to and providing solutions to problems related to electrical in facilities. Report to the manager or supervisor on a regular basis regarding daily operations and working together to solve day-to-day operational problems.
- To assist in projects, commissioning, and troubleshooting machines (as and when required.
- Conduct electrical quality and daily health checks on the data center facilities.
- Ensure all incidents and breakdowns are fully attended to and solved within a given timeline.
- Assist and formalize work shutdown procedures after working hours and rest days.
- To assist and coordinate with the Facility Engineer and normalize procedures for all mechanical and electrical facilities in line with the Electricity Supply Act, especially for low-voltage systems.
Skill Requirements:
- Candidate must possess at least a Professional Certificate issued by the Energy Commission Malaysia. (Minimum of A01)
- 4-year electrical, technical, or related.
- Completion of an electrical apprenticeship.
- At least four years’ experience as an electrical technician with Chargeman certification (A0/A1).
- Excellent problem-solving skills.
- Good communication skills. (English & Bahasa Malaysia).
- Experience operating hand and power tools, soldering, and fault-testing equipment.
- Preferred background in DC, IT, Engineering industry.
The Package :
- Attractive Salary.
- Performance-related allowance for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Database Administrator - ICT Architecture
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Job Description
The Responsibilities of the Role:
- Database Administration Tasks:
- Ensure data integrity, security, and optimal performance.
- Routine monitoring and maintenance.
- Troubleshooting to maintain data accuracy and consistency.
- Managing and Maintaining Database Infrastructure:
- Configure and tune database systems.
- Implement backup and recovery procedures.
- Ensure high availability and disaster recovery solutions.
- Monitor system performance and identify potential issues.
- Apply patches and upgrades to maintain system security and currency.
- Planning and Implementation of New Projects:
- Collaborate with other departments to understand database needs.
- Design scalable and efficient database solutions.
- Oversee deployment of new database solutions.
- Stay updated with industry trends and technologies to maintain a robust infrastructure.
Skill Requirements:
- Bachelor’s degree in information technology or computer engineering.
- 5 years of experience in the industry of Database management integration.
- Professional certification on Microsoft or oracle related to Database Engineering or administration.
- Proven Databases Administration experience.
- Experience of managing multiple RDBMS on large systems.
- Experience of working in a team that delivers a high availability service.
- Practical experience in monitoring and tuning a database to provide a high availability service.
- Experience of other database systems, primarily MS SQL and MY SQL. Knowledge on Oracle databases will be an added advantage.
- Practical experience in managing the internal and external MS SQL and MY SQL database security.
- A good awareness of software providers within the ICT marketplace.
- Good communication skills in English language – to read, write and speak.
The Package :
- Attractive Salary (RM 6,500 – RM 7,500).
- Performance related allowance for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - Project Management Office
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Job Description
The Responsibilities of the Role:
- Develop the Quality Management System (QMS) in line with ISO, SCP and SQS Standards.
- Prepare a plan for audits and continuous improvement.
- Follow up to complete at least 2 rounds of internal audits to ensure process adherence mechanisms are in place, opportunities for improvement are identified, recommendations and support are provided whenever relevant in the implementation of continuous improvement, corrective and preventive actions.
- Develop and deliver progress reports, proposals, requirements documentation and presentations.
- Plan, schedule and track project timelines and milestones using appropriate tools.
- Manage and communicate project expectations to team members, internal departments, third-party contractors/ consultants/ vendors and clients in a timely and clear fashion.
- Identify and manage project dependencies and critical path.
- Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
Skill Requirements:
- Bachelor’s degree or an equivalent professional qualification in a relevant field of study.
- Ability to present information effectively before an audience and respond to questions.
- Knowledge of the principles, training methods and techniques for quality management.
- 12-18 months of experience, preferably in a contact center.
- Excellent communication and interpersonal skills.
- Excellent command of written and spoken English language.
- Ability to work in a high pressured environment.
- To possess good understanding in the areas of Technology, Call center infrastructure and System (KB, CRM, IVR) design.
The Package :
- Attractive Salary (RM 3,000 – RM 4,000).
- Performance related allowance for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist Devops - (English Language Support)
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Job Description
The Responsibilities of the Role:
- Ensure our Internal or AWS cloud-based infrastructure is highly available, scalable, reliable, and runs efficiently.
- Design, develop, and maintain automation scripts and pipelines for provisioning, deploying, and managing infrastructure and applications.
- Embrace the power of IaC and suggest the best possible tools that suit the operations.
- Participate in the architecture design, maintain, and administer our development environments with CI or CD.
- Deploy updates and fixes and provide Level 2 technical support.
- Building and implementing new development tools and infrastructure.
- Understanding the needs of stakeholders and conveying them to developers.
- Working on ways to automate and improve development and release processes, using CI tools.
- Testing and examining code written by others and analyzing the results.
- Ensuring that systems are safe and secure against cybersecurity threats.
- Identifying technical problems and developing software updates and fixes.
- Working with software developers and software engineers to ensure that development follows established processes and works as intended.
- Any other task(s) as assigned by line manager.
Skill Requirements:
- Diploma or bachelor’s degree in computer science or related field or equivalent experience.
- 4+years of experience in a DevOps engineer or similar role.
- Working knowledge of databases and SQL.
- Strong understanding of cloud services (AWS, Azure, or GCP).
- Ability to troubleshoot complex technical issues and provide solutions.
- Problem-solving attitude.
- Collaborative team spirit.
- Excellent command of written and spoken English.
The Package :
- Attractive Salary (RM 5,000 – RM 8,500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist Quality Assurance - (English Language Support)
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Job Description
The Responsibilities of the Role:
- Develop detailed, comprehensive, and well-structured test plans and test cases.
- Play the role QA Engineer: Design, develop, and execute automated test cases using Puppeteer framework or any other similar tools.
- Identify and report issues found in a detailed manner, then verify those issues when resolved.
- Execute manual testing if required and need to plan and perform regression testing.
- Review and analyse requirements, specifications, and technical design documents, providing timely feedback.
Skill Requirements:
- Basic requirements:
- Bachelor’s degree or an equivalent professional qualification in a relevant field of study.
- Experienced in Jira, Jenkins, Bitbucket, Teams.
- Experienced in Test Automation tools such as Puppeteer or any other tool.
- Experience in developing scripts against restful web services.
- Ability to work with minimal supervision and to meet deadlines.
- Have a positive and enthusiastic outlook with a ‘can do’ attitude.
- Communication:
- To effectively communicate relevant information to superiors.
- To deliver engaging, well-organized, and informative presentations.
- To escalate/verify issues in a timely fashion.
- Technical Knowledge:
- Automating the test cases using the Puppeteer framework or any other.
- Experience in Agile Methodologies and tools – JIRA, Confluence, and Bitbucket.
- Experience with Magento applications and their automation will be an advantage.
The Package :
- Attractive Salary (RM 4,000 – RM 6,000).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
- Working Location: Menara TA One, Kuala Lumpur.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive or Specialist – Internal Audit, Risk and Compliance
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Job Description
The Responsibilities of the Role:
- Bachelor’s degree or professional qualification (ACCA, MIA, CPA, CIA or CISA or other IT audit related professional qualification).
- Minimum 2 years of auditing or compliance related working experience.
- Knowledge and experience in ISO 9001 internal audits, ISO 27001 internal audits will be an added advantage.
- Knowledge and experience in investigative audit, IT audit and/or enterprise risk management framework will be an added advantage.
- Knowledge of internal control process, corporate governance, regulatory requirements and risk management.
- A team player with strong work ethics, high level of professional integrity, maturity, independence and excellent analytical skill.
- Proficiency in Microsoft Office, Microsoft Excel, Microsoft Visio & PowerPoint.
- Able to work under tight schedules with minimum supervision.
- Good communication skills, report writing, analytic & interpersonal skills.
Skill Requirements:
- Bachelor’s degree or professional qualification (ACCA, MIA, CPA, CIA or CISA or other IT audit related professional qualification).
- Minimum 2 years of auditing or compliance related working experience.
- Knowledge and experience in ISO 9001 internal audits, ISO 27001 internal audits will be an added advantage.
- Knowledge and experience in investigative audit, IT audit and/or enterprise risk management framework will be an added advantage.
- Knowledge of internal control process, corporate governance, regulatory requirements and risk management.
- A team player with strong work ethics, high level of professional integrity, maturity, independence and excellent analytical skill.
- Proficiency in Microsoft Office, Microsoft Excel, Microsoft Visio & PowerPoint.
- Able to work under tight schedules with minimum supervision.
- Good communication skills, report writing, analytic & interpersonal skills.
The Package :
- Attractive Salary (Up to RM 5,000, depending on experience).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist Quality Analyst - (English & Tagalog Language Support)
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Job Description
The Responsibilities of the Role:
- Responsible for conducting monthly Quality Monitoring and Feedback sessions (Call, email and chat) for Executives – Post Sales agents.
- Accurately conduct Quality Monitoring and Feedback sessions for the Executives mentioned above on a daily, weekly and/or monthly basis as specified by the Transaction Monitoring Methodology and Procedures.
- Collect and document Quality Monitoring results, analyze and recommend opportunities to Assistant Manager/Manager – Operations for continuous improvement on a monthly basis or whenever required.
- Assistant Manager – Quality & Customer Experience and Manager – Operation by translating quality monitoring results and analysis into accurate and timely reports, towards identifying opportunities for Quality improvement.
- Convey issues and positive reinforcement on quality concerns to Total Quality Management and Operations Management.
- *Job scope is to change based on hierarchical changes.
Skill Requirements:
- Graduate from college or above, related professional on electronically is preferred.
- Familiar with Window OS, Windows Office.
- Good communication skills in English and Mandarin language – to read, write and speak.
- More than 2 years of large-scale call center customer service-related work experience; above 1 year experience for QA.
- Sales/service experience in retail, sales, service or other “helping” business (preferred).
- PC industry knowledge (An advantage).
- Good patient, serious and responsible work, have good service consciousness.
- Conduct qualitative assessments of calls, e-mails, web chats and queue handling in accordance with QA program.
- Assist the Team leader to determine quality improvements, including, improvements/changes to training, coaching needs, process improvements or disciplinary actions.
- Can summarize excellent cases from the agent service and share with team members to improve the service skills.
The Package :
- Attractive Salary (RM 4,000 – RM 4,500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
ICT - Architecture - Assistant Manager - Database Administrator
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Job Description
The Responsibilities of the Role:
- Managing the ICT architecture team and working closely with the operations and business technology teams.
- Provides technical supervision to the technology teams; supervises other staff as directed; annually updates technology job descriptions; completes technology staff evaluation.
- Analyze technology requirements and develops functional specifications, conducts comparative analysis and competitive bidding when necessary.
- Assists staff in understanding and using technology; conducts regular staff technology presentations and trainings.
- Presents and implements technological alternative to reduce cost, streamline functions and improve productivity.
- Develops and maintains technology policies, standards and procedures manual; develops and maintains related technology checklists.
- Ensures compliance with all software licensing agreements, manages and safeguards software media and associated licenses.
- Oversees troubleshooting, systems backups, archiving and disaster recovery and provides expert support when necessary.
- Works with project teams to help implement Internal Systems.
- Effectively communicates relevant IT - related information to superiors.
- Relays relevant IT - related information to the company in a timely manner.
- Suggests areas for improvement in internal processes along with possible solutions.
Skill Requirements:
- Master’s or Bachelor’s degree or equivalent in Computer Science or Information Technology/ Information Systems Management are encouraged to apply.
- Good communication skills in English language – to read, write and speak.
- Knowledge of project management and planning skills.
The Package :
- Attractive Salary (RM 6,500 – RM 7,500)
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive Technical Support (English & Indonesia Language Support)
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Job Description
The Responsibilities of the Role:
- Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
- Determine the problem and provide a technical resolution within the contact or by dispatching for service.
- Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
- Always strive to meet and exceed customers’ needs and expectations.
- Stay abreast of new process and product release by reading updates, studying product descriptions, and participating in team meetings, trainings, forums and discussions.
- Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
- Demonstrate the required maturity to work from home/remotely under minimum supervision.
- Expected to meet the Key Performance Indicators (KPI).
Skill Requirements:
- Degree or Diploma qualification are encouraged to apply.
- Good communication skills in English and Indonesia language – to read, write and speak.
- Fresh graduate with good personal/working experience in handling computers/laptops or technical issues.
- Understanding of desktop, laptop and tablet’s hardware and technology.
- Technical knowledge with problem solving and troubleshooting skills.
- Technical knowledge on Microsoft Operating Systems & Office Suites.
- Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
The Package :
- Attractive Salary (RM 3,000 – RM 4,000)
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - Quality and Customer Experience (English Language Support)
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Job Description
The Responsibilities of the Role:
- The analysts shall assist the development of the Arion and AI tools to give Customer Support a firm base in relation to quality.
- The analysts shall be daily moderators of automated learning.
- Conduct investigations as and when required.
- Utilize software to notify Operations so there is compliance with quality standards and procedures.
- Create and enable a structure for real-time quality feedback.
- Continue the development and enhancement of the supervised learning machine and user interface.
- Facilitate the change from random scoring to targeted actions.
- Detecting and repairing broken customer journeys.
- Provide Customer Support with actionable insights.
- Includes 24/7 coverage, so evening and weekend shift potentially work required.
- Be professional, fair and disciplined in all areas of the role.
Skill Requirements:
- Degree or Diploma qualification are encouraged to apply.
- Preferably with at least one year relevant working experience.
- Must speak fluent English.
- Telegu and Hindi language – to Speak, Read, and Write is an added advantage.
The Package :
- Attractive Salary (RM 3,500 – RM 4,000).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive Customer Service (English and Japanese Language Support)
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Job Description
The Responsibilities of the Role:
- Handles and resolves customers' issue via email, online chatting tools and phone (inbound).
- Guarantees an unparalleled Customer Service experience and preserve the image of the company.
- Ability to present, persuade and communicate effectively with given job tasks.
- Ensure the customers' questions were fully understood and solved.
- Provide excellent customer service via chats, emails by using the right methods/ tools.
- Customer information management system operation and Translation.
- Use the agreed procedures to handle all chats and emails.
- Excel, Gmail, G-suits operation and management.
- Internal and external support by Skype.
- To escalate any queries or unresolved issues that cannot be completed within the agreed procedures/ processes.
- To proactively identify areas for procedural improvement and make recommendations to the Assistant Manager.
- To undertake any administration tasks delegated by the Assistant Manager.
- Includes 24/7 coverage, so evening and weekend shift potentially work required.
Skill Requirements:
- Required language(s): Japanese (Native) English.
- Good communication and interpersonal skills in Japanese and English.
- Proven customer support/service experience and Excellent Telephone and chat skills.
- Ability to multi-task, prioritize and time management skills.
- Hardworking, punctuality willing to work in shift and responsible.
- Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field.
- No work experience required.
- Experience using Microsoft Excel, Word.
- Quality focus and excellent patience.
The Package :
- Attractive Salary (RM 9,000 – RM 11,000).
- RM500 housing allowance for those who qualify.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive Customer Service (English and Russian Language Support)
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Job Description
The Responsibilities of the Role:
- To provide assistance and resolve telephone enquiries, problems or complaints from customers relating to a range of specified client products or services.
- To work as part of a team of Customer Service Executives and Assistant Manager.
- Using appropriate listening and troubleshooting skills to gather the relevant information relating to the customer’s concerns.
- To work to agreed productivity and quality standards (e.g. log-on time, talk time, customer satisfaction monitors).
- To ensure information is captured on internal systems so that colleagues can understand what has occurred and has been agreed to on the call.
- To make any ad-hoc outgoing calls to customers as required.
- To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager.
- To respond positively and openly to feedback from the Assistant Manager and colleagues and put into practice advice on how to improve.
- To escalate any unresolved issues that cannot be completed within the agreed procedures.
- To undertake any administration tasks delegated by the Assistant Manager.
Skill Requirements:
- Degree in any discipline.
- Good command of spoken and written English and Russian; where the positions requires native language support, the Executive-Customer Service will need to be a Degree holder in any discipline and be required to have an excellent command of written and spoken native language and spoken English (basic)
- Proficient in MS Office.
- Customer service oriented preferably with at least 1 year working experience in customer service.
- Display excellent communication, problem solving and people skills.
- Able to work independently as well as a team player.
- Willing to work shifts.
The Package :
- Basic salary RM3500.
- Annual Leave 15 days / Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive – Customer Service (English and Japanese Language Support)(Based in Japan)
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Job Description
The Responsibilities of the Role:
- Handle general enquiries and feedback from B2B customers via Voice and Emails in relation to client product and services.
- Provide solution-oriented and individual assistance related to technical enquiries.
- Process email inquiries, escalations and customer complaints on the products and services.
- Be the one-stop solution to help customers with Pre-sales, mid-sales, and after-sales issues.
- To capture all relevant caller information and feed it into the CRM.
- Ensure the productivity levels, service standards and customer relations are maintained.
- Ensure the daily productivity is achieved.
- Continually display a very high standard of customer services.
- Develop relationships with potential clients while nurturing existing relationships with clients.
- Any other task(s) as assigned by management.
Skill Requirements:
- Diploma/Degree or relevant qualification in Business/ IT.
- Excellent command of spoken and written English and Japanese.
- Personal Laptop/PC with own internet services and following requirements: -
- Two monitors 24‘‘
- Workstation (PC/Laptop) Specification: Windows 10 Pro/Home i7, 8GB RAM, 500GB SSD
- Webcam
- Headset with noise-cancelling
- Access to Microsoft Office/Teams
- Chrome & Firefox browser
- .NET Framework 4.7.2 or above
- AnyDesk application
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Well versed in PC hardware and software.
- This position is open to native Japanese nationals based in Japan.
- Work Days/Hours: 9am - 6pm, Monday to Friday.
The Package :
- Attractive Salary
Experience Required :
- Associate
Location :
- Japan.
Employment Type :
- Full Time.
Assistant Manager - Solution Architect - ICT Network and Communication
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Job Description
The Position:
- Work as part of ICT Network Team with Network Engineers, Project Management Team and support Staff.
- Responsible for attending meeting with principals and partners on new initiatives.
- Network auditing and find proper solutions or workarounds to overcome business critical issues and meet service levels.
The Responsibilities of the Role:
- Manage all the major security incidents to ensure appropriate actions are being taken and communication is maintained throughout the incident.
- Develop and implement a service improvement roadmap as part of an ongoing program.
- Plan, implement and monitor day to day operations to ensure established objectives and responsibilities are met or exceeded.
- Responsible for protecting the organization’s computers, networks, and data against threats, such as security breaches, computer viruses or attacks by cyber criminals.
- Manage and configure security devices, including firewall, proxy systems, IPS/IDS, and other security devices.
- Roll out new project requirements, new implementation, and troubleshooting.
Skill Requirements:
- Bachelor’s degree in computer science or Information security systems from an accredited college or university.
- Network Security and management qualifications such as Firewall (Checkpoint, Cisco, Fortigate, Palo Alto), Proxy (Bluecoat,WSA), VPN(Pulse Secure), Information security, Identity Management.
- 5+ years work experience in IT Network Security field
- Certifications is highly desired in Checkpoint, Fortigate, Cisco
- Experience deploying, operating and maintaining Enterprise IT Network Security and controls.
- Experience working with firewalls, proxy systems, logging, IPS/IDS and other security devices.
- Foreign nationals are welcome to apply.
The Package :
- Attractive Salary (RM 6,000 - RM 7,000).
- Performance related bonus on a half yearly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Program Deployment Specialist (MSCT)
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Job Description
The Position:
- The role is responsible for design, development of dashboards, reporting sources from MTSA, LUDP, SLQ & various production systems. This position will collaborate with Business stakeholders, leaders and subject matter experts to design, develop and support all kinds of data or report requests. This position will also gather requirements, performance analysis and translate business reporting requirements into Report or Dashboard view. Ability to create SQL DB from scratch for the analytics dashboards.
The Responsibilities of the Role:
- Gather and understand business requirements to set functional specifications for reporting applications.
- Develop automated reports and dashboards using various reporting tools.
- Utilize strong business application knowledge like PowerBI, SQL, SAP, Qlik, and Excel to quickly combine datasets in order to produce data mashups.
- Creating reports via Power BI/ Qlik tool automation for the dashboard, reports
- Collecting requirements for projects, reports, etc.
- Business Analysis - 50%
- Reports and Ad-hoc request - 50%
Skill Requirements:
- 3 to 5 years of relevant experience
- Minimum 2 years' experience in data analytics, database or a quantitative field
- Ability to write complex SQL queries & knowledge of Qlik, PowerBI (Analytic Tools), Microsoft Excel
- Possess strong knowledge of source data along with the ability to unravel existing reporting logic back to their source systems. Good problem solving skills.
- Strong knowledge of relational, analytical and multi-dimensional database architectures.
- Strong application development, including visualization, parameters and support optimization.
- Advanced analytical with the ability to understand business and technical functions, processes.
- Good programming skills for database management and general software
The Package :
- Attractive Salary (RM 3,500 - RM 4,500).
- Performance related bonus on a half yearly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Business Intelligence Analyst
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Job Description
The Position:
- The Business Intelligence Analyst is responsible for supporting businesses leverage data, designing, developing the dashboard, and identifying opportunities for improvement as well as offering solutions. This position will collaborate with Leaders, Business Stakeholders, and subject matter to support to request.
The Responsibilities of the Role:
- Accountable for directly working with the business to assist in all reporting, data extracts and information needs.
- Identify and execute robust and continuous improvement opportunities within the data management processes in the applicable systems.
- Be the information delivery expert responsible for creating adhoc reports, dashboard and data mining processes as per business needs.
- Gather and understand business requirements to set functional specifications for reporting applications.
- Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality.
- Utilize strong business application knowledge like RPA, PowerBi, SQL, SAP, and Salesforce to quickly combine datasets in order to produce data mashups as answers to business-related questions.
- Acquiring data from primary or secondary data sources and maintaining databases.
- Interpreting data, analyzing results using statistical techniques.
- Acquiring data from primary or secondary data sources and maintaining databases.
- Possess deep insight into business process as it relates to system integration and interface.
Skill Requirements:
- Diploma/ Undergraduate degree, preferrable in Business Information Systems, Computer Science or Data Science.
- Display excellent communication, strong language competencies in English, problem solving, analytical and people skills.
- Must be independent, self-motivated, show initiative and a strong sense of ownership/responsibility.
- Advanced Microsoft Office (Excel, Macro) skills.
- 2 to 3 years of relevant experience.
- Minimum 5 years’ experience in Business Intelligence & Data Analytics.
- Ability to write complex SQL queries & knowledge of Power BI.
- Strong knowledge of relational, analytical and multi-dimensional database architectures.
- Advanced analytical with the ability to understand business and technical functions, process information quickly and assess impacts to data elements.
- Strong ownership & teamwork for win-win framework.
The Package :
- Attractive Salary (RM 3,000 - RM 5,500).
- Performance related bonus on a half yearly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Associate - Solution Architect (English Language Support)
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Job Description
The Position:
- ICT department is responsible for planning and managing the Security Operation Centre (SOC) for the group and external clients providing 24x7 SOC support.
The Responsibilities of the Role:
- Maintains the health, performance, and tuning of the SIEM platform and coordinates with department stakeholders when new technologies are implemented to ensure appropriate data ingest.
- Experience developing and documenting configuration standards, policies, and procedures for operating, managing and ensuring the security of a SIEM infrastructure.
- Planning, implementing, managing, monitoring, and upgrading security measures for the protection of the organization's data, systems, and networks.
- Monitoring, troubleshooting security and network events.
- Ensuring that the organization's data and infrastructure are protected by enabling the appropriate security controls.
- Thorough understanding of the latest security principles, techniques, and protocols.
- Familiarity with web related technologies (Web applications, Web Services, Service Oriented Architectures) and of network/web related protocols.
- Conducting testing and scans to identify any vulnerabilities in the network and system.
- Analyze and respond to security threats from Firewall (FW), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Antivirus (AV), Endpoint Detection and Response (EDR) and other security threat data sources.
- Comfortable working with SIEM tools and incident handling experience preferred.
- Support and coordinate response to complex cyber-attacks that threaten assets, intellectual property, networks and computer systems.
- Working in a dynamic environment.
- Monitors and analyzing the security threats and attacks.
Skill Requirements:
- Degree in computer science/cybersecurity or equivalent from a recognized university/institute.
- At least two years ICT industry experience in configuring, managing, and troubleshooting.
- Interpersonal skills and experience in presenting security incidents.
- Good command of spoken and written English.
- Work experience in a SOC is an added advantage.
- ICT security certifications are an added advantage.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
The Package :
- Attractive Salary (RM 6,000)
- Performance Related Bonus
- Structured Career Progression
- Training and Development opportunities
- Annual Leave 15 days
- Medical Leave 14 days
- Medical and Hospitalization coverage
Experience Required :
- Mid-Senior Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Customer Service (Multiple Language Support)
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Job Description
The Position:
- The Executive –Customer Service will be required to manage incoming calls and emails from customers pertaining to clients’ products and services.
Skill Requirements:
- Degree in any discipline.
- 23 years old and above.
- Excellent command of spoken and written English, Arabic and French Language or,
- Excellent command of spoken and written English and Russian Language or,
- Excellent command of spoken and written English and Farsi Language.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
The Package :
- Attractive Salary (RM3500).
- Work permit organized and paid by the company.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Outbound Specialist (English, Bahasa Malaysia and Mandarin Language Support)
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Job Description
The Responsibilities of the Role:
- Contact Huawei consumers via Outbound calls to enhance their user experience.
- Making Outbound calls for new product owners, Happy Calls for dissatisfied customers and Crisis case customers, repeated customers and flagship product users.
- Manage complaints and feedback from customers.
- Escalate and highlight feedback that are serious in nature to Person In Charge.
- Record call details in the applicable systems for tracking purposes.
- Work on ad-hoc tasks assigned by respective line manager including handling of mystery calls, test calls and surveys.
- Meet daily target set by management by performing number of outbound attempts, success rate, timely follow up calls and customer satisfaction.
- Excellent verbal communication skills, persuasive, and friendly personality.
- Good reading skills, attentive and good understanding skills; able to identify issues quickly and usage of appropriate probing skills.
- Good writing skills, excellent grammar, structure, and attention to detail.
Skill Requirements:
- Diploma holder or have an equivalent professional qualification in a relevant field of study.
- Proficient in spoken and written English, Bahasa Malaysia and Mandarin.
- At least one-year experience in escalation/dispute handling team.
- At least 2 years’ experience in customer service.
- Ability to use Google Chrome, Internet Explorer.
- Knowledge about mobile technology and other digital applications.
- Knowledge about Android and other phone software mechanisms.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Ability to work in a challenging environment.
- Contact Centre Operating Days: Monday – Sunday.
- Contact Centre Operating Hours: 9am - 9pm.
- Work hours: Rotational shifts; 9.5 hrs. inclusive of 1.5 hrs break.
- 5 day week; off days based on roster.
The Package :
- Monthly Salary RM4,000
- 15 days Annual Leave
- 14 days Medical Leave
- Medical and hospitalization coverage
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Ecommerce Customer Experience (English and Korean Language Support)
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Job Description
The Position:
- The key objective of the role is to handle all the post-sales queries of customers from Korea regarding their online web order issues and escalations.
- The post sales executive will also provide support on new projects and initiatives designed to improve Customer Satisfaction and the overall post sales targets.
The Responsibilities of the Role:
- Manage all general enquires via calls, Chat & Email related to PC, Laptops and accessories.
- Manage complaints and feedback from customers.
- Own and resolve day-to-day sales issues as highlighted by customers.
- Act as a first point of contact for post sales customers, ensuring communications are actioned in a timely and effective manner.
- Provide regular and accurate post sales related information to customers.
- Maintain governance and audit processes targeted for Post Sales.
- Manage cancellation request, return/refund request, lead time inquires and assisting customer with other inquiries relating to post sales.
- Ensure accuracy of all data included in the CRM.
- Ensure all customer complaints are managed in accordance to set SOP.
- Proactively identify and act upon opportunities related to customer experience and satisfaction of Post sales customers.
- Any other task(s) as assigned by management.
Skill Requirements:
- Degree holder, preferably in IT related disciplines
- Proficient in spoken and written English and Korean.
- Minimum 2 years related post sales experience.
- Sales/service experience in retail, sales, service or other “helping” business (preferred).
- PC industry knowledge is an advantage.
- Experience supporting customers in a customer facing environment.
- Demonstrate ability to take ownership of customer issues and follow-up with customers to ensure a successful resolution and delightful experience.
- Attention to detail with customer and case documentation.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
- Contact Centre Operating Days/Hours: Monday-Friday/9am-6pm (local time)
- Malaysian citizens proficient in spoken and written English and Korean are welcome to apply.
The Package :
- Attractive Salary (RM8000 - RM9000).
- Housing allowance RM 500 (Korean nationals)
- Work Permit organized and paid by company.
- Flight ticket (where applicable) (Korean Nationals).
- Performance related allowance on a quarterly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive – Customer Service - Airlines
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Job Description
The Position:
- The Executive –Customer Service will be required to manage all enquiries pertaining to travel arrangements and related products and services.
- The position will require you to support the contact centre via telephone calls and emails in spoken and written English and Bahasa Malaysia.
The Responsibilities of the Role:
- Assist with all incoming enquiries pertaining to travel reservations, products, and services.
- Assist with all promotion and marketing campaign enquiries.
- Resolve customer complaints and enquiries in relation to changes in travel dates and related services.
Skill Requirements:
- SPM/STPM/Diploma/Degree or equivalent professional qualification.
- Excellent command of spoken and written English and Bahasa Malaysia.
- The ability to read, write and speak Mandarin is an advantage.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated, and result-oriented team player with good interpersonal skills.
- Ability to work in a challenging environment.
- Contact Centre Operating Days: Rotational Shifts 24/7
The Package :
- Salary Package:
- During training, RM2,000.
- Upon Successful Go Live RM2,250.
- Upon confirmation RM2,500 + 1 time payout of RM1000.
- Mandarin Language allowance RM 700 (read, write and speak Mandarin) + 1 time payout of RM1000.
- Performance Related bonus on a quarterly basis for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Technical Support Executive – ANZ
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Job Description
The Position:
- The Executive – Technical Support will be required to manage incoming calls, emails and chat from customers pertaining to PCs, Laptops, Smartphones and Electronic products and services.
- The position will require you to support the contact centre in spoken and written English.
Skill Requirements:
- Diploma /Degree in IT related disciplines
- Good command of spoken and written English.
- Prior experience in a similar role is an advantage.
- Well versed in Windows Operating Systems and Windows Office.
- Well versed in Android software and hardware.
- Possess initiative, able to work independently and as a team
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
- Operating Days : Monday-Friday
- Operating hours : 5am-6pm( following the ANZ hours).
- Rotational shifts
- Each shift is 9 hours including 1.5 hrs for breaks
- Foreign nationals are welcome to apply.
The Package :
- Attractive Salary - RM3500 - RM6000
- Performance related bonus on a quarterly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization coverage.
Experience Required :
- Entry-Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Solution Architect – ICT Networks & Communications (English Language Support)
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Job Description
The Responsibilities of the Role:
- Managing, designing, implementing, and troubleshooting of complex enterprise networking and communication architecture.
- Managing new projects through complete network design and setup which involves IP addresses planning all the way to proposing and setting up the most appropriate technologies including MPLS, DIA to establish connectivity to branch offices.
- Document the network topology to quickly access information needed to identify the problem cause, rectification and diagnose problems.
- Measure and evaluate network performance and eliminating threats and performance lags using tools such as Cisco Network Admission Control, Solarwinds, PacketShaper and Optimization.
- Undertaking data network fault investigations & troubleshooting in local and wide area environments, using information from multiple sources and reporting network operational status by gathering and prioritizing information and managing projects.
- Provide technical guidance and support to local business units to ensure smooth functioning of IT operations at the local and international branch. Work with various stakeholders in the region and HO and set priorities to the implementation and roll out of IT Services in the region.
- Maintaining network inter-devices security by utilizing technologies such as VLANs, Access Control Lists, port security and policy-based routing on layer 3 network switches.
- ISO & ISMS Documentation, ISMS technology recommendation implementation, ISMS recommendation continuity, SOP adherence.
Skill Requirements:
- A degree in computer science / equivalent from a recognized university.
- Cisco Certifications CCNP/CCNA/CCDA.
- At least five years’ industry experience in configuring, managing and troubleshooting enterprise class networks.
- In-depth knowledge of network topology, protocols, configurations hands-on especially those used by the company.
- Interpersonal skills and experience in presenting.
- Problem solving and project management experience.
- Teamwork skills.
The Package :
- Attractive Salary.
- Performance related allowance on a quarterly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Mid-Senior Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Technical Support - Computer Hardware (All language support)
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Job Description
The Position:
- The Executive –Technical Support will be required to manage incoming calls and emails pertaining to PCs, Laptops and related products and services.
- The position will require you to support the contact centre in spoken and written English & language of support (see below)
- Operational hours currently 9am to 6pm Mondays to Fridays(country specific) however, working towards 24/7 in future.
Skill Requirements:
- Degree in IT related disciplines.
- 23 years old and above.
- Excellent command of spoken and written language of support:
- *English only
- *English & Bahasa Malaysia
- *English & Cantonese/Mandarin
- *English & Thai
- *English & Vietnamese
- *English & Tagalog
- *English & Bahasa Indonesia
- *English & Japanese
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Well versed in PC hardware and software.
The Package :
- Attractive Salary
- Performance related allowance on a quarterly basis for confirmed staff.
- Work permit organised and paid for by Company (where applicable)
- Housing allowance provided (where applicable)
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry-Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Cantonese/Mandarin Tech Support
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Job Description
The Position:
- The Executive –Technical Support will be required to manage incoming calls and emails pertaining to PCs, Laptops and related products and services.
- The position will require you to support the Hong Kng and Taiwan contact centre in spoken and written English, Mandarin, and Cantonese.
- Operational hours currently 9am to 6pm Mondays to Fridays however, working towards 24/7 in future.
Skill Requirements:
- Minimum SPM with good knowledge of Computer hardware, or experience in tech support.
- 23 years old and above
- Excellent command of spoken and written English, Cantonese and Mandarin
- Possess initiative, able to work independently and as a team
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
- Well versed in PC hardware and software
The Package :
- Attractive Salary (RM4000-RM6000)
- Performance related allowance on a quarterly basis for confirmed staff
- 15 days Annual Leave
- 14 days Medical Leave
- Medical and hospitalization insurance coverage
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Mandarin - Tech Support
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Job Description
The Position:
- The Executive – Technical Support will be required to manage incoming calls and emails from customers pertaining to Smartphones and Tablets, Routers and Modems.
- The position will require you to support the contact centre in spoken and written English, Bahasa Malaysia and Mandarin.
Skill Requirements:
- Diploma/ Degree in any discipline.
- Excellent command of spoken and written English, Bahasa Malaysia and Mandarin.
- Knowledge of mobile phone electronics, tablets,routers and modems.
- Well versed in Windows Operating Systems and Windows Office.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
The Package :
- Attractive Salary (RM 3200-RM3500).
- Performance Related Allowance.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Internship
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Project Manager (Software Development)
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Job Description
Responsibilities:
- Define project scope, goals and deliverables that support business goals in collaboration with senior management, stakeholders, clients, third-party contractors/ consultants/ vendors and internal departments.
- Develop full-scale project plans and associated communications documents
- Effectively manage and communicate project expectations to team members, internal departments, third-party contractors/ consultants/ vendors and clients in a timely and clear fashion.
- Plan, schedule and track project timelines and milestones using appropriate tools.
- Develop and deliver progress reports, proposals, requirements documentation and presentations.
- Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
- Identify and manage project dependencies and critical path.
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
- Define project success criteria and disseminate them to involved parties throughout project life cycle.
- Perform the development and implementation processes that meet client/ departmental service level agreements. Implement and continuously improve the quality monitoring and measurement system.
- Develop the Quality Management System (QMS) in line with ISO, SCP and SQS Standards.
- Research and prepare powerpoint presentations for new project proposals.
- Work with development team on Proof of Concept system and applications.
Skill Requirements:
- Minimum 3 years of experience in Business Analysis / Project Management.
- Excellent powerpoint presentation skills is a must.
- Undergraduate degree in subjects such as computers, business management or any equivalent degree.
- Strong communication/interpersonal skills.
- Proven analytical background.
- Good research skills.
Experience Required :
- Associate.
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.